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I can assure you that you DO NOT want to waste your money on this TERRIBLE SITE!! I made my way to this supposed VIP Status!! My VIP ACCOUNT MANAGER ( ERIC GASTON) was one of the most rude ignorant people that you could ever deal with!! Any time I ever asked this man for anything he denied the request. The free play money is absolutely terrible when you dump thousands upon thousands of dollars Into the site!! Then I proceed to messege my supposed VIP account manager and I ask him how I go about taking a breather because the site was taking more money then I’m comfortable with and that I wanted to take a look into taking a little break!! I ask if he was able to apply my free play money for the week that I was getting for depositing so much and what does he do??? He reports my account and they block me from the site and burn me on the money that was supposed to be rightfully given to me!! Not to mention when you first start playing on here you magically win left and right on the slots and as soon as they hook you in the wins suddenly disappear and you just become a donor week after week after week after week!!!! My recommendation would be try somewhere else before you waste your time or money on this horrible site!! I have no idea how the sports betting side is maybe that’s better but as far as the slots and that whole side of it STAY AWAY!! You will lose piles of money and you will be treated like a pile of trash TRUST ME!!!
I normally never write reviews but when I do it’s usually because it’s horrible. In this case, my first go to for sports betting was Fanduel because of their great promo offers and risk free bets. I turned 21 in October 30th and created an account with all the details verifying that I am 21 years of age legally in NJ. When I finally set everything up it came to the final step… Authentication that I am, indeed, me. Well, it didn’t go very well. First try and I get an error not even able to get to the QUESTIONS. So I went to customer chat support (with awfully long waiting queues depending on the day and random resets that have to make me re-queue, which is very frustrating) and everything went well, the guy reset my attempts and said I should be able to go. NOPE, same thing happened… “unexpected error” and I couldn’t even reach the question section yet AGAIN. So now I did same process a second time… SAME THING, UNEXPECTED ERROR. PLEASE fix your third party authentication system or switch to a new one. This third party lexis nexis is awful and THEIR customer support is EVEN WORSE!! I contacted them WEEKS AGO and I haven’t heard back from them. Utterly disappointed and Draftkings is way better their system is as amazingly quick. It makes fanduel look inferior.
2 months ago open an acct and funded it. Didn’t have time to bet since.. tried logging in last week on my iPhone 7 and later my ipad mini to find acct was locked/suspended. Chat help said prob was fixed but still couldn’t get in. I changed my password, still couldn’t. Asked for help via email, they said all was ok but I’m still unable to get logged in- says my info isn’t correct. Cleared cookies and started over, still can’t. I just got cut off while on live chat- they said my acct was active, that doesn’t mean I can access it. Total scam, forget it. Give me my money back, sick of this going round and round. Very unprofessional. I chose FanDuel because they seemed more professional than that *other company* but clearly haven’t smoothed their App bugs out. And it’s not only that I can’t access Fanduel app- if I can’t get in there I can’t access Betfair Casino either. That’s a double loss for you guys. I’ve been very patient repeatedly trying to access to my account and money but this going in endless circles is garbage. Waste of time and money, regret downloading the app. I never leave bad reviews unless deserved and will update it if problem is solved soon. Reading reviews see others experienced this too.
By Ron L Unger
Sep 22 2022
Mailed a check into TVG as directed by the website. My checked cleared a few weeks ago, but my account was not updated with my new deposit. I have tried to resolve this through the support chat, with them shutting down the chat without any resolve.
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