Sophos Authenticator app not working? crashes or has problems?

Sophos Authenticator Status

Published by Sophos GmbH

Sophos Authenticator is a simple and intuitive application that provides
multi-factor authentication on your mobile device. It generates both time-based
and event-based one-time passwords (OTP) according to RFC 6238 and RFC 4226.

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Common dislikes about Sophos Authenticator app

- Does not have a graphical countdown indicator

- Digits are not grouped for improved readability

- Does not have an Apple Watch app

- May have a bug on phones with smaller screens

- Some users have reported issues with scanning QR codes

- Some users have reported being tricked into purchasing the app and encountering a bogus link to the developer.

Have a Problem with Sophos Authenticator? Report Issue

Common Sophos Authenticator Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sophos Authenticator app on iOS and Android devices. Solve all Sophos Authenticator app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sophos Authenticator iPhone Issues and Solutions

Sophos Authenticator iOS app crashes, not working, errors
Sophos Authenticator iOS app network issues
Sophos Authenticator on iOS has black/white screen

Sophos Authenticator Android App Issues and Solutions

Sophos Authenticator has errors/crashing/not working
Sophos Authenticator server network connectivity issues
Sophos Authenticator has black screen

Sophos Authenticator iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sophos Authenticator app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sophos Authenticator app crashes or not working on Iphone (iOS):

Close and restart the Sophos Authenticator app on iPhone
Update Sophos Authenticator app to the Latest Version for iOS
Uninstall and reinstall Sophos Authenticator iPhone app
Update your iPhone to the latest iOS version

Fix Sophos Authenticator on iPhone unable to connect to server/internet connection issues::

To resolve Sophos Authenticator network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sophos Authenticator black/white screen (blank screen) on iPhone:

Follow the Sophos Authenticator iOS app troubleshooting guide Here →

Sophos Authenticator Android App Issues and Solutions

Fix Sophos Authenticator not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sophos Authenticator app issues:

Force Stop the Sophos Authenticator App
1. On android, goto "Settings" » click Sophos Authenticator app. » click "Force Stop".

Update Sophos Authenticator to the latest version on PlayStore

Clear Sophos Authenticator App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sophos Authenticator app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sophos Authenticator.

Fix Sophos Authenticator unable to contact server/ Sophos Authenticator internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sophos Authenticator » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sophos Authenticator » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sophos Authenticator on android.

Solve Sophos Authenticator black/white screens issue on Android:

Follow the Sophos Authenticator android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sophos GmbH, developers of Sophos Authenticator.

100% Contact Match

Developer: Sophos GmbH

E-Mail: [email protected]

Website: Visit Sophos Authenticator Website

57.89% Contact Match

Developer: Sophos Limited

E-Mail: [email protected]

Website: Visit Sophos Limited Website

About this app

Once configured, 2-step authentication protects your account by requiring both your password and an additional code, thus adding an extra layer of security. Sophos Authenticator is a simple and intuitive application that provides multi-factor authentication on your mobile device. It generates both time-based and event-based one-time passwords (OTP) according to RFC 6238 and RFC 4226. SophosAuthenticator will generate these codes for you in a convenient way, directly on your smartphone or tablet, without the need for Internet connection. Sophos Authenticator does not only operate with a Sophos account, but also with accounts from Google, Facebook, Dropbox, Github and all the other providers who implement authentication in this standardised way.