My GNP app not working? crashes or has problems?

My GNP Status

Last Updated on 2023-11-10 by AmerisourceBergen Corporation

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5 User reports:
App has problems

User reports 5

⚠️ Most reported problems ⚠️

Crashes

100.0%

problems reported in the last 24 hours

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Common My GNP Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My GNP app on iOS and Android devices. Solve all My GNP app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My GNP iPhone Issues and Solutions

My GNP iOS app crashes, not working, errors
My GNP iOS app network issues
My GNP on iOS has black/white screen

My GNP Android App Issues and Solutions

My GNP has errors/crashing/not working
My GNP server network connectivity issues
My GNP has black screen

My GNP iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My GNP app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My GNP app crashes or not working on Iphone (iOS):

Close and restart the My GNP app on iPhone
Update My GNP app to the Latest Version for iOS
Uninstall and reinstall My GNP iPhone app
Update your iPhone to the latest iOS version

Fix My GNP on iPhone unable to connect to server/internet connection issues::

To resolve My GNP network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My GNP black/white screen (blank screen) on iPhone:

Follow the My GNP iOS app troubleshooting guide Here →

My GNP Android App Issues and Solutions

Fix My GNP not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My GNP app issues:

Force Stop the My GNP App
1. On android, goto "Settings" » click My GNP app. » click "Force Stop".

Update My GNP to the latest version on PlayStore

Clear My GNP App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My GNP app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My GNP.

Fix My GNP unable to contact server/ My GNP internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My GNP » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My GNP » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My GNP on android.

Solve My GNP black/white screens issue on Android:

Follow the My GNP android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AmerisourceBergen Corporation, developers of My GNP.

About this app

The newest version of MyGNP is user-friendly and easily lets you find our closest Good Neighbor Pharmacy, refill your prescriptions, and tracks your Med Score. The My GNP app puts the personalized, caring service of your local Good Neighbor Pharmacy close at hand on your mobile device. THE My GNP APP IS NOT INTENDED IN ANY WAY FOR DIAGNOSIS OF YOUR MEDICAL CONDITION OR FOR USE IN CONNECTION WITH ANY URGENT OR EMERGENCY CIRCUMSTANCES. Note:Continued use of GPS running in the background can dramatically decrease battery life. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY.