Contact Express Support

by Bri L N

Downloaded this app to place an order. My total came out to about $115, then after paying and placing the order, I checked my bank account two days later to find that Express charged me three separate times - once for the $115, and the two additional charges were random amounts at $97 and $71. Thus, I’ve lost more than $150 total due to random Express charges. I can’t believe that their site isn’t more secure, or what I would do if the additional charges were to make my account go negative. It’s an awful time trying to get ahold of customer service through the app as well. They kept telling me that someone would respond back to me via chat box soon... and no one did after half an hour of waiting. They could be experiencing increased traffic since their company is so crap - I bet other people are experiencing the same issues as me and getting scammed out of their money by Express. It’s also unbelievable that this issue would occur from an expensive company. I will never order online or via app from Express again. This incident is so unnecessarily stressful and could have been avoided if Express knew how to run a site securely. And since I still don’t have my money back, all I can do right now is complain and warn others to stop shopping here. Thanks for reading!

by Jmilew

Am I the only one who has crashing and loading issues...constantly??? Nothing seems to load properly so I have to close the app often and lose my place shopping. Doing anything in the rewards area either spins the loading circle(s) forever and times out or just crashes the app. Literally just had two separate loading circles (one dotted, one solid) going on one screen, no idea why this app never seems to be working quite right but it’s really frustrating.

Additionally, I wish they would just stop photoshopping every single person. On a number of photos it seems like they have a template and just throw that on whatever picture. We can tell it’s not a human shape. It’s embarrassing, “the photoshop is really bad but their jeans and suiting are nice” only goes so far with the generation trying our best to change the beauty standards that were/are drilled into our minds by the fashion industry. I don’t know if I can keep shopping here. They only represent curvy and diverse people on the front screen of the app, SO FEW pictures beyond that. Like “we’re diverse” upfront and “we’re racist” behind the mask. So disappointing!

by TurnerGirl34

I have the app and have had it for over a year. I always update when required, but the last update has a serious glitch and it just doesn’t work properly. I will add items to my cart, but when I do it says the item is no longer available and the not add. I log off and log back in and the item is in my cart. Now this new update led version is currently not working properly. It is updated and when it looks as if it’s about to log in, a pop up box comes up and says this app is so last season and to update new version in App Store...well the issue here is that it is updated and still not working properly. I reset my phone a few times and still the same thing. This is so inconvenient for me because now I have to physically go to the express web and log in that way...I order at least 3-4 times a month and now I’m trying to order some items through the app, but don’t want to now because the app is easier for me. Call me lazy, but my life style and daily activities makes life easier for me to use the app. Express if your listening please fix this because your loosing sales. Thanks