Contact Stitch Fix Support

by KFKennedy529

I love Stitch Fix but there are so many things I wish I could change about the app and shopping experience. One, I spend so much time going through and rating all of the clothes each day, but my daily looks stay the same. They never change to reflect all of my ratings. I see so many cute clothes on the ratings that pop up consistently for consecutive days and they never appear in my daily looks. If they did I would buy them, so this is a flaw in the app because it is hurting the customer and your business. I would like to see a way to correct this or find a way for me to click on the item from the ratings page so if I really love the item I can purchase because so many times I am so upset a really great item just disappears for me to never see again. Two, I find an item I love and bookmark it and then maybe even purchase it and on the style card I find an item that goes with it that I equally love to pair it with but there is no way to find that item at all. Many time if I find an item through a search of categories it will only show me that item and similar item of that item and its style card not the items link to the style card, so again I am left wanting to find these great items to pair it with and instead finding myself at the local mall instead of Stitch Fix. If you made the style card to each item linkable or clickable as well you would probably get more sales from each item.

by Jennbatchelor

I have received several fixes for me and for my son. I like most things I have gotten so far, but these are the problems I have with Stitch Fix...My son has received items that I have specifically said my son would not like, but they send anyway. He even got girls shoes on one delivery. Since you can’t exchange items, you don’t keep everything you lose the discount. So I end up keeping items every shipment because it’s cheaper. The last delivery I received for him had a shirt that was smaller than what is in his profile and shoes that ran very small. They stated they were his size but he couldn’t even get his foot in them. He liked them so I was going to exchange for a different size so I didn’t lose the discount but there were no other sizes available for exchange...so I’m stuck once again with items I didn’t order. I believe they give you some items knowing they don’t fit but do it to as filler because it happened before and i thought it was just a mistake by sending a larger size. But if my 12 year old is listed as a kids size large (10-12), he should not be getting size 9 shirts, or XL shirts. If it was just once and a while I could overlook but I’ve been stuck with too many clothes that aren’t going to be worn and it’s just too much of a hassle. It’s a great concept, but there should be exceptions if there’s no size exchanges available.

by J4g12345678

I tried Stitch Fix a few years ago but switched to Trunk Club because it felt more personalized (I had friends that were getting the same items as me with Stitch Fix, which I found strange as it was so “personalized”), and they provided me with more options. I decided to give it a go again-there has definitely been some improvement (now you are provided with an actual stylist that has a name, you can preview your box and make changes), so I have given it 3 stars for that reason. That being said, I thought there were more options in my preview than what I actually received. I had also selected things in my preview that I wanted to be sent, and they either weren’t sent, or were sent in a different color. This was very disappointing-kind of defeats the purpose of having a preview. Especially as I had no idea until my box arrived-they didn’t mention it, it’s like they just hope you won’t notice. There also wasn’t enough space for this feedback (limited characters) when I processed my order, or else this feedback would have gone to them (I hate posting public reviews) instead of being posted as a review on the app. I really wanted to love it this time around but am disappointed to have to say that I didn’t 😔