Contact Curtsy Thrifting Delivered Support

by Luciaodoyle

I sell on several different sites. Each has its own merits and faults. This one takes the cake for being the most unwelcoming and not seller friendly. First of all the categories you are allowed to list in is limited. They told me this was because they are a small company still - ok understandable but still it’s limiting. Next - they seem to have some weird aversion to certain brands of clothing. Iron fist - you can list an item under that name - can’t put it in the title. They erase it. I think they think it’s naughty or something - uhhhh I’m sorry it’s the name of the brand. Minor thing. But then they just took down my postings for shorts saying they were unsupported. UHHHH - they are shorts!!!! Why??? Is the problem they are too sexy cause they are “booty” shorts? I feel like the ladies running this app are very uptight and picky. Which is fine - but you are not going to be able to compete long term with the other successful apps out there. There are other issues - the suggested price automatically populates and if you accidentally post by that price you are going to have to start all over again as you won’t be able to lower the price to promote even if you fix the price. Anyway - I’m done complaining - it is way not worth the frustration to post on this app for the low number of sales I have had here compared to other apps. I quit. Good bye and good luck! Erasing app now! 😜

by Missynellyit

I list items on Mercari, Poshmark, eBay, vinted, and depop. Have made thousands of dollars doing so. I heard about Curtsy online and was excited to try something new. To he safe with sizing I always order a size up to factor in possible shrinkage/inconsistencies. Worst case it is too big and I relist it. In five years on all apps I have never once asked to return an item. Bought a large and am not kidding when I say it must have been a junior’s/child’s large. Mind you, I wear a size small and have multiple listings of myself on the app in tight form fitting size small items. I tell customer service that I would like to return the item but it is most certainly not “true to size” as stated in her description. Essentially, I was told all my listing photos fitting into items comfortable well under a large did not matter, the fact that I could barely get my arms/head in did not matter, she took a picture of the tag showing it is a large so that is that. Does not matter if it is possible if this knit sweater was extremely shrunken, or a child’s size, or one of those Chinese sizes and are always way off US sizes etc. Whatever the case may be. Tag says Large so it is a large. They tell me to just relist it but there is no point because I dont want some other poor soul being conned into wasting their money on something that says large but isn't a large! I want no business with this app and am deleting all of my listings on it.

by _sorry_not_sorry_

Let me start by saying that i used to frequently buy things off of curtsy and loved it. I recently bought a Louis Vuitton belt off of curtsy. I then decided to sell it this past week due to a financial crisis and needing money. It sold pretty quickly and i got a message telling me that $50 worth of the $250 belt would be going to curtsy. Rip off. then i got a message saying that i would receive payment 24 hours after shipping it. so i headed off to the post office and shipped it the next day. i waited and waited. 4 days later with no payment, i decided to message customer service. i then was told that my belt was being sent to curtsy for reviewing and i would be paid after that. okay whatever. then they came back to tell me that the belt was a counterfeit. mind you i bought this belt from the app originally, and no one informed me that it was counterfeit. and then they told me that i wouldn’t be getting my belt back unless i wanted to pay $5-$8 for it. I SHOULD NOT HAVE TO PAY TO GET SOMETHING BACK THAT IS RIGHTFULLY MINE!!!! i’ve been ripped off badly. and i encourage the rest of you to not allow them to rip you off like they did me. and finally, the customer service lady, Clara Agnes, is the worst customer service representative i have ever dealt with in my life.