Star Market Deals Delivery Reviews

When an item is out of stock or can’t be fulfilled, you should let the customer know while the shopper is shopping. That way I can make necessary adjustments. I don’t want to find that out after delivery.
If I’m buying several items that require each other to prepare a meal, if the main ingredient is not available or out of stock, I no longer can use other items and would be a waste. Today I used star market app for the first time and I had to alter my plans significantly because it didn’t let me know that something wasn’t available. This is gonna be the 1st and last time that I use tjis app. Sorry for mentioning a competitor but Instacart is much better in their real time updates to item availabilIty. Disappointed

I used to use StarMarketDealsDelivery every time I shop to store the items from the weekly flyer that I want to buy, and it’s been a great shopping list. Well not anymore. It’s near impossible to find items to add to shopping list anymore. Including the advertised just for U deals that literately requires you to clip the coupon in StarMarketDealsDelivery to be effective. A million items now shows up in huge fonts and it took forever to locate the item I want. And why would the list only fit two and half items per screen? There is so much white space surrounding each item now that it feels less like a list and more like a card. Worst of all, I used to be able to check off each list item I put in my cart while walking the isle. Now the list no longer allows that and becomes a shopping cart for online ordering. I can either change quantity or remove an item but not check one off.

StarMarketDealsDelivery is maddeningly slow. The Search function either can’t find what I’m looking for or buries it amongst dozens of other products that I don’t care about.

While at the store, I tried getting a digital coupon. It took nearly two minutes to launch StarMarketDealsDelivery , search for the product, and add the digital coupon. Tip for management: provide QR codes for applying digital coupons, instead of downloading this awful app. I’ve left the store in frustration without purchasing anything.

StarMarketDealsDelivery makes the shopping experience worse. It doesn’t help you locate products in the store. It doesn’t tell you when items are out of stock. It doesn’t make it easier to find other products that you’re interested in. And it’s really slow.

I live between two star market locations. They are ALMOST equidistant (one is 0.7 mi and one is 0.6 mi), but one is MUCH better than the other. Suddenly StarMarketDealsDelivery won't let me order delivery from the location that actually carries the products that I want. Instead, it now defaults to the location that I typically avoid (because they don't carry the items I'm looking for). As a result, my cart is missing the things that I need, and Star market is missing out on money from my order! Please fix this feature -- this is so frustrating!! I will literally spend more money if this is resolved!

For a while I enjoyed using StarMarketDealsDelivery. It was easy to clip the exclusive coupons and have them apply at checkout using my phone number. Then, after some update a couple months ago, StarMarketDealsDelivery completely stopped working. Nothing loads. The Home screen doesn’t load. The clipped deals screen doesn’t load. I see some deals but it looks like the items from months ago, and I can’t interact with anything. It’s a real shame because these coupons were one of the main reasons that I went to Star market. I stopped going to Star market when StarMarketDealsDelivery broke, because I couldn’t get the deals.

Old version: one of the easiest apps to use, intuitive, simple, clear, easy on the eyes as well, no need to think, and nostalgic

This new version: So difficult to navigate, crashes, can’t find anything, have to think too hard before even being able to look for deals, nothing makes sense, feels all over the place.

I used to look forward to go grocery shopping. Now, StarMarketDealsDelivery makes things way too difficult and takes the fun out of it all. Why would you change something that was working perfectly? Not all change is progress.

The first issue is that there is no way to remove items from the "Buy It Again" list. I reached out to customer support for assistance with this, but they were unable to help me.

The second (and biggest) issue is that every time I place an order, there are multiple items in my order that do not get delivered because they are allegedly out of stock despite the fact that StarMarketDealsDelivery lists them as in stock. Their item availability is in serious need of improvement.

I have ordered through the star market app plenty of times and have had an experience that gives me a headache a majority of the time. Long story short, just go in the store to buy your groceries.
Long story long, StarMarketDealsDelivery and communication between customer and the store is severely lacking. I’d say approximately 80% of the time if they say something is out of stock, they DO actually have the product and either didn’t feel like getting it, StarMarketDealsDelivery isn’t giving the employee the correct location of items, or the employee shopping for you is inexperienced with their own inventory (which is concerning if customers know where to find products and employees don’t). StarMarketDealsDelivery doesn’t allow for real time tracking so you don’t find out of stock or substitutions until shopping has been completed and it’s too late to fix a substitute. I haven’t had a great experience with produce selection either, sometimes/mostly have received rotten or old items: which is the responsibility of the in-store employees but thought it should still be a warning here. StarMarketDealsDelivery has bugs where I click I’m there but the employees, so they’ve said, have not been notified. The bugs also say on one screen that the order is complete, while the next says shopping hasn’t even started yet which means you can’t add items despite being within the time frame. All of these scenarios have happened at multiple store locations, not just one.

Only pros: coupons in app, shop recipe feature.

Moving forward I’ll only be using StarMarketDealsDelivery to see what coupons are available or what’s on sale. I certainly won’t be using it to order again. This last order really pushed me to stop using StarMarketDealsDelivery for that feature.

Second time I used StarMarketDealsDelivery, text message told me my order was going to come that day. For the next 12 hours no order came. The chat link on StarMarketDealsDelivery was clearly automated and told me to check my messages for alerts about my order. As I had no new text messages, this was unhelpful. There was no way to contact someone about my order’s status using StarMarketDealsDelivery . Finally someone at the store noticed my food sitting there and texted me, not through StarMarketDealsDelivery at all. StarMarketDealsDelivery is not set up to work the way the other food delivery apps do. A live status update would have been able to tell me that my food was sitting at the grocery store waiting for someone to deliver it.

I live right by a smaller Star Market then have another one an additional half mile away. The further one has everything I want to order for delivery. The closer one normally does not. While the pickup option lets me choose the store, delivery does not. It will only allow me to choose the closer one, even though the further one is still in delivery range. Because of this, I normally can only get half the things I want because the closer Star only has so much. This is a stupid choice on the developer’s part and should be changed so people will be able to get what they need if they cannot drive.

StarMarketDealsDelivery definitely helps me find good deals on food and nice coupons and discounts. However, it doesn’t tell you when an item was removed from your pickup/delivery order. I planned a grocery list for the week and was notified of substitutions for a few items, but didn’t see any kind of indication to show what was taken off the list altogether. I didn’t get the chicken breast or meatballs I ordered and I only know that because I went through and screenshotted everything in my cart before I placed the order after this happened before and had to guess what was missing from a large order. Very frustrating when you go to cook something a few days later and don’t know an that ingredient won’t be there. Please fix this to show that the item was not filled as part of the order. Also, there should be an option for “in-person pickup” for people who are not driving to the store and won’t use the parking options. Thank you

I’ve used this service for about 2 years now and it saves hours of time a week I would spend shopping in person. StarMarketDealsDelivery functions well and makes finding savings and price comparisons easier than wandering around the store. The feature that lists your most frequently bought items is probably the best part of StarMarketDealsDelivery .
The downsides are that delivery windows of 1 hour (ex. 5-6PM) frequently are either delivered exactly as the window begins or up to an hour later with about 10 percent of orders never getting delivered for one reason or another. Additionally, products listed as available at the time of ordering can be out of stock by the time the order is assembled in store and substitutions are frequently doubly expensive. About 80 precent of my orders have at least one item out of stock despite being staple items like rice or chicken.
Overall, a time saver but the headache of managing repeated delivery mistakes and fulfillment issues has me looking at other delivery services.

StarMarketDealsDelivery isn’t too bad, definitely something you need to get the best deals at star market. But it’s a little sneaky - make sure deals are clipped, otherwise they don’t apply. And if you sign up the day you go grocery shopping, beware. StarMarketDealsDelivery doesn’t actually work until 24 hours after sign up, and doesn’t give you any sort of heads up on the delay.

StarMarketDealsDelivery is more of a necessary evil to shop at star market than truly helpful. It’s coupon clipping with additional personal information collecting and more marketing. But it does help you save money.

I was trying to do an order as they had some great deals going on. I tired for three days, multiple times a day, but StarMarketDealsDelivery kept telling me payment failed and to try again. All the while i was still getting the penny authorization charge from star. I contacted their support who said the issue would be forward to their IT department and it would take 24-48 hours. They did fix it, but by then all my offers and coupons expired.

I have an iPad Pro OS16.1 the search feature on StarMarketDealsDelivery hasn’t worked for weeks, I keep getting an error message that Sorry we are working on…. Not having a working search feature makes it impossible to add items if you want to edit an order that was already submitted-you have up to 12 to add/subtract items. I have to use the website. I love StarMarketDealsDelivery but this ‘missing’ feature is annoying.

Stop and Shop is too big, Big Y is too small, Market Basket you can’t communicate with anyone. Star Market is Just Right! BUT, they often take things off the shelf that I buy religiously which infuriates me and why they don’t get 5 stars. Most recently the swapped out their Romain lettuce hearts with the Signature brand which inferior in my opinion. I’d rather pay a dollar more than pay for that stuff.
One of the best chips out there is Off the Eaten Path. I bought them every week, now their gone. Suave mousse and Lever soap I believe are gone too. I don’t understand why they have to do this. It shouldn’t always be about profit margins it should be about your customers.
That all being said, I still like it better than the other places and their app is way better than Big Y.

I placed my order a little after 12pm and I received it exactly at 3pm and everything I received was correct & exactly what I ordered & the person delivering was nice & handed me all my items. I definitely will recommend using StarMarketDealsDelivery/service to others especially if you don’t have time or transportation to make it to the store at the time. 👍

Love the Star Market! Hope we keep Olivia because it's clear she makes the difference. Long time staff have always been great but newer higher needed development and she has clearly provided. We know we could play less in other markets but we want to support our neighborhood grocery store as well as local producers. Thank you.

I love StarMarketDealsDelivery. I love being able to shop sales and coupons, I love the weekly or monthly free items, I love being able to search recipes for days when I don’t know what to make… I love not getting sucked in with impulse buys in the checkout lane … or feeling pressured to chitchat with the neighbor in the freezer aisle. I’ll say it again, I love StarMarketDealsDelivery!

The fact that I can get on my phone and keep a running shopping list is of great help to me.
I am partially disabled and it is difficult to walk the store. Everything is fresh and neatly packed.
All I have to do is have someone drive up and the order is put in the car.
Thank you for this wonderful convenience.