Chrono24 | Luxury Watch Market Reviews

by AGA194769

I purchased an Omega Constellation which looked great in the photos, read great in the assurances about quality, but performed miserably from the get-go. The watch arrived dead as the proverbial doorknob. I sent the watch to Omega for repairs and found out the warranty had been invalidated by unauthorized third-party repairs. I have waited for more than a month for the dealer to take responsibility but they don’t even directly answer their phone. The item will be returned to the dealer and a refund will be expected. However, if Chrono24 wants to maintain a good reputation and a return visit from a customer such as myself, then they should support the buyer who picked the item from their web site, in any dispute between a buyer and the dealer.

by CP_Academy

In July 2020, I purchased a gold presidential Rolex utilizing the Chrono24 platform from a dealer based in New York. I wired the money to Chrono24’s bank in London and they claimed the money was exchanged and was received short of the purchases price. While my bank investigated the issue I paid the remaining balance with a credit card as I wanted the watch ASAP. A few days later my bank was able to resolve the issue and the balance was sent to Chrono24. I requested a refund for the balance that I previously paid Chrono24 using my credit card and they still have not returned the money. It’s been three months of fraudulent claims that they returned the money but they can’t seem to send me a copy of a legitimate receipt. They won’t give me contact info for there banks representative. They won’t send me a skip trace of how they returned the money. At this point I’m convinced they never even attempted to return the overpayment and this is how they scam customers. Buyer beware!

by JC&444

I purchased an automatic watch with a poorly functioning mechanism, and was advised by Chrono24 to return it to the seller. The seller claimed I had broken the watch myself, and Chrono24 docked over $700 from me in the return process. Despite the entire claim being based on circumstantial information, Chrono24 told me the seller has been with the site a long time so they felt it was best to support their claim. To be clear, I didn’t do anything to the watch, and promptly returned it 4 days after receiving it. This is not a consumer first company. I’d recommend buying your pre owned watches from Tourneau, Crown and Caliber, or another dealer that guarantees functionality.

by @MW_LA

After purchasing a watch through Chrono24 you have a small window of time to review your experience with the seller. This allows shady sellers who take a long time to resolve (or fail to resolve) issues to avoid negative reviews. Long story short: My German seller was a highly rated “trusted seller.” Ultimately, Chrono24 supported the seller in spite of my photographic evidence of the seller’s fraud. I have since found other people through the Omega forum who were cheated by the same seller. Unless you are an expert in watches, don’t risk your money on anything valuable here. Or if you must, buy in your own country from a seller whose reputation you can verify outside of Chrono24. And if you can, cut out the middle man.

by Ne14surf

Please be aware that this platform is operated heavily in favor of dealers. I purchased a watch from a “Professional Dealer”, ML Supply Co, and although the watch described as coming with a “complete set”, it didn’t come with the manufacturer’s complimentary fabric strap. Although the dealer allowed me to return the watch for a refund, he sent me a return address that was different from the original address. Chrono24’s website states that the buyer should contact them if the return address is different (there are risks in sending it to the wrong address), but Chrono24 never responded to my email. I asked the dealer to change the address to the original but he didn’t change it, so I decided to keep the watch. When I tried to write a negative review for the dealer regarding this buying process, Chrono24 didn’t allow the posting of my review. They didn’t notify me about not allowing my review, and I had to call them to figure out why. I later received an email response stating that my review didn’t meet their guidelines without any explanation of how it didn’t meet their guidelines. To this day, I still don’t know why my review was not reflected in ML Supply Co’s overall rating.

by RDL1122

The site is difficult for me to navigate as far as going back-and-forth and determining features and comparing to items to each other things are answered very slowly that’s not the way I do business I’m not looking to find an answer to my question in three days from now when I’m ready to purchase and ready to go nobody seems to be in much of a hurryDon’t like when it comes to customer service I have to leave a voicemail for that reason I might consider other purchasing options

by Fi9fe9

Very good platform for buying and selling watches, BUT, I think they have a major issue with the sellers they have!!!
Bought a watch online and did not any response for 10 days! After the 10 days they replied saying that the watch was not in stock and the just apologize, Then they refunded the money back.
After that i tried to buy the same watch from a different seller and again after confirming the purchase and all, they apologized since the watch is not available but they're going to order it from a supplier or what ever and its going to be delayed but they dont know for how long!!!!!!!!
How ridiculous is that?!!!!!!

by Roof Bro

This guy was great to deal with. I believe his name was Anton or something close and he got back to me fast. I was new to this platform had a lot of questions and he answered all of them professionally. He also stuck to everything he said he would do. Thanks guys love the watch!!!

by Chipmacgill

Thanks Chrono 24 team! I while away the day, daydreaming about what to buy next! I am on it at least 15-30 minutes a day.

But seriously I think Chrono24LuxuryWatchMarket is awesome and I have purchased at least 1 watch through it and no doubt will purchase more. May even sell a few through it, if an when I start selling.

by Stashiu

Chrono24LuxuryWatchMarket is very good for finding watches. The only drawbacks are:
1. People who post watches do not use all of the data elements consistently, such as model or (especially) reference number. As a result, you may need to conduct multiple searches with different parameters to find all of the watches you are looking for.

2. A recent update now masks the name of the dealer. This is a step backwards in functionality for buyers, particularly when you are looking for (or looking to avoid) a particular dealer.

3. A more recent update has made the scrolling feature jerky and clumsy. I spend little time browsing now, because of how annoying the scroll feature has become.

by Tex996633

Every seller has been responsive and professional with each transaction. The website is by far the best when it comes to navigation and the amount of products listed for sale. You could literally spend hours looking at all of the interesting timepieces they have available.

by Metster88

I love this site. The fact they stand behind the watches sold on their site is priceless. You can authenticate your purchase of from a new seller and seems to work flawlessly. I’m very happy with it functionality and the depth of choice on the site. Well done and highly recommended.

by Punkclass

I purchased a Bell and Ross Diver last year and a U-Boat Sommerso recently. Both came shiny and new, and the U-Boat came with international warranty with matching serial numbers. One U-Boat I ordered first was not to my satisfaction and I returned it without a hitch. A few years ago I had to return a Carl Burcherer without a problem too. What else can you ask for. Great deals, authentic merchandise and a strong return policy.

by Abrow

I am impressed with the listings, the security, and the customer service that I received from the dealer using Chrono24’s app. I had been in the jewelry industry for over 25 years and had owned a store. I have carried and sold high end watches over the years. I am extremely pleased with my purchase and will continue to shop thru the Chrono24 app.

by Stuntpro

This is the most informative App I ever tried, there are many sorting for easy search, detailed filters to reach your desired selection, easy to track the model you follow.
I haven't complete a purchase yet but the steps I went through were easy and clear.
Adding a rating for trusted sellers is helping the customer to select his watch with much trust and on the same time they inspect the watch before shipping for extra security.

by Tboy5868

With so many watches to review; Chrono 24 is an excellent app for research both for the watches and the sellers. With many of the identical watches available through various vendors - Chrono 24 enables the purchaser to compare the reviews of the vendors as well.
Almost all of the vendors I have communicated with have responded in a timely manner.
The timepiece photos are excellent and the info on each individual watch is detailed and informational.
Chrono 24 is the best online resource for watch information and pricing.

by Giiigi

For starters you could require all vendors to post real pics of the watches, or these pictures with exaggerated amounts of light which does not allow the buyer to see the true conditions.
Another big thing is you should require vendors to say polished or non polished, and in exactly the place it was polished!
Another big thing is you have some shady vendors saying new watch but price does not match the market price... which means they described watch as new because it’s been polished!

We need to protect the buyers, the buyer are makes this platform!

by Wwididhfeiajshfg

Site provides lots of useful information about the real market for timepieces, along with relevant prices. However, it appears to view the sellers as its real customers, and will support the seller in any dispute with a buyer. Buyers should not deceive themselves into thinking that Chrono24 provides them with any extra layer of protection. I have experienced this firsthand. That’s why it is most important to do your own due diligence on the seller, and do not rely on Chrono24 and its seller recommendation as anything relevant. Rather, simply rely on the site as an informational resource with respect to relevant pricing.

by Jclayton24

I will preface my review by admitting that I have yet to purchase a watch via the Chrono24 app. Having said that, I would definitely recommend Chrono24LuxuryWatchMarket to anyone who enjoys watch shopping. If you’re looking for something specific, I think you’ll like Chrono24LuxuryWatchMarket ’s search features and the variety of filters you can use to target a particular timepiece. I also just think it’s cool that you can access the offerings of so many watch dealers from all over the planet without having to visit multiple websites.

by Shylock78

Chrono24LuxuryWatchMarket is wonderful for finding exactly the kind of watch you want.

My only criticism is that some dishonest sellers are permitted to do a "bait and switch" with their ads. By "bait and switch," I mean that some of the ads placed on the site are for watches the sellers do not actually have (or have EVER had? There is no way to know if they are telling the truth...) and, when one messages them, they tell you that the advertised watch has already been sold (in many case a very long time ago), then try to sell you other inventory. This practice should be monitored and curbed by the people who monitor Chrono24LuxuryWatchMarket .

by A Married Man

I ordered and took out a loan for a watch. The seller sold me the watch on eBay then canceled it because it sold on another site. I found it for sale the next day on another site. Did the loan and PAID for the watch. The seller after 5 business days canceled the order and said the watch was out of stock. I contacted this company as well as eBay. Chrono24 said they could do nothing per policy. They did NOTHING TO THE SELLER. Nor would they find me a replacement. I highly DO NOT RECOMMEND!

by Professor Pat Pending

I really was a good app. But they are constantly making changes and it has become annoying. For example the seller’s company name was included with each watch offer and you could see if they are legit or wishy washy. Now you can’t see who is offering other than the country they are from. It evens out the playing field for the bad sellers but it is terrible for the buyers.

by Rogelio295

Chrono24LuxuryWatchMarket works great, but what good is that when it connects you to a dishonest seller. After I paid for a watch that was shown in a picture on Chrono24LuxuryWatchMarket , I was told it was no longer being manufactured and the seller could not get one to sell me. Really??Why post a picture if you don’t have the watch to sell? Now I’m being told it will take 5 days to get my refund. Don’t waste your time with these jokers.

by Seanmankikar

It is very important for a Buyer’s to gain confidence in the Seller. When I want to buy a merchandise on eBay, I can read what other Buyers have experienced with this particular Seller on a scale of 1* to 5* rating and also text based review.

It is not only helpful for the Buyer, but for the Seller too. I have sold 3 watches on Chrono24, and have had wonderful interaction with the Buyers, but every time the Buyer has had apprehension on my reputation as a reliable Seller. I would too. If I were to buy a $9500 watch!!!

So please add this feature. THANKS!

by Hdjizbz

I love all the different tools that Chrono24 offers. The watch collection section makes it very easy to see what you have and how much it’s worth. My only complaint is that they need to add a lot more watches to their database. I have around 10 watches and only 2 were in their system. Other than that, it’s a great app!

by QuickTake 100

Some watches cannot be added to My Collection even though they appear in a current listing of watches available for sale (e.g. Grand Seiko Hi-Beat GMT SBGJ021). Should have a feature where user can add their own estimated market value for very limited edition pieces that may not show up for sale in the main Chrono24 database.