CardValet Reviews

by TiredofFraud

After using it faithfully, and successfully for quite a while, CardValet started to give me all kinds of problems just in the last month or so. It was “down” and couldn’t connect to my bank for three days, meaning I had to have the bank manually turn my card back on in order to use it. I deleted, then downloaded both Card Valet and my mobile banking app to be sure I was using the most updated versions. About a week ago, the glitches were back .... “unable to connect to your institution’s” server messages, several log in attempts before getting on, and even times when my card would randomly be turned off! After embarrassingly standing in front of a cashier telling me my purchase was denied - one too many times - I’ve completely uninstalled and unregistered from Card Valet. Too bad, because I originally got CardValet at the urging of my bank after having my debit card hacked. I’ve recommended it to others, but I’ll take my chances after having so many issues of late. I’ll be looking for other apps to protect my card(s).

by Am2000

In the previous version, the notification “bubble” (at the top right corner of the icon) tells you a number indicating new transactions. It was kind of useless because you had to go to each card and check out “recent transactions” to figure out what you’re being charged.

In this latest version, there is an activity tab with the new transactions bolded. But nothing seems to clear the notification. I opened the new notifications several times (so that they’re not bolded), I cleared the notification on the home page and it’s still stuck and the bubble doesn’t clear! Is this a bug in CardValet ?

This is one of the core function of CardValet: to be notified immediately of any card activity. But it needs to be streamlined and snappy to use: You get a notification, you see what is charged and to which card in CardValet or home page and it clears. Done. As it stands, it is too cumbersome and defeats the purpose.

by Seaviewkat1

I had all my cards linked to my bank account. I go along fine until I go to buy a computer at Walmart be the one I have has died on me. My card is declined when I have more than adequate credit available. I’m in the store, using my card but it’s declined. I get the excuse because there is so much fraud these days. Not at all helpful. Supposedly it is resolved until yesterday when my pharmacy is trying to run my card to pay for another mail order prescription and it’s declined again and again. I was declined for a $10 and a $20 charge on different days. I have only used $259 of my $2500 available credit limit. Why is my card randomly declined at the mail order pharmacy? I can’t get in touch with card services because I suspect a lot of other people are having stupid problems too. They tell me at my financial institution that the problem is card valet. Anyway, this is not another challenge that I need along with this Covid 19 shutdown. This is just total BS. I deleted my cards from card valet. I should find out shortly if it’s Card Valet or some BS from my bank/ credit union.

by Satan Plays Games Too

It was an amazing app, I never had any problems viewing my account and it was even better than my back account. However, this update has made everything way more difficult than it needs to be. I can no longer view how much is in my account, and the charges are formatted in a complete lot different way that I am used to. Maybe I’ll just have to try to get used to it, but so far really disappointed in the updated version. Honestly, I don’t recommend anyone getting CardValet until they fix it. They took away the easy insight on how much you’re spending a month which helps me finance and watch my spending. I don’t want to have to go looking every time I want to see how much I’m spending or how much is in my account.

Update: I now know how to view my balance and spending but I hate that I have to go in and search for it. It was so much better before. The notifications will also not go away. I just almost have to delete CardValet because even though all the reviews are saying the same things, there has been no change.

by Worship1463

With so much Bad in the world. You can’t trust if someone’s going to write down your number or what cashier is trustworthy or not you use your debit card and lock the sucker right afterwards.
That’s why CardValet does a great job of locking your debit card. But I have lowered it to only two stars because it loses the information on your card so therefore you’ll be standing in line in a store at the checkout stand you login to CardValet to unlock your debit card CardValet tells you sorry we cannot retrieve the card information that you have registered with us. So now here you are cart full of groceries and you can’t unlock your debit card. And WHAT IF let me stop right there and say in this world WHAT IF’S they do happen and emergency has happened you need that CARD VALET to be dependable and you cannot get to your card to unlock it. That should not happen. FISERV needs to fix this BUG. Two times in the last two months I have not been able to use my card. No emergency but what if.

by Eowyn87

This used to be an incredibly user-friendly, totally helpful, very simple and straight-forward app. It had exactly what you needed, was presented without any frustrating hoops to jump through, and was simply logical.

Since the update it is a totally different app. It is buggy, there are 8x more frequent notifications, the notifications often don’t make sense or are the product of a glitch, and CardValet now has way too many unnecessary windows and options. Perhaps most annoyingly, I have had to shut down all notifications for CardValet due to the never-disappearing notification flag. A quick update and more user-friendly interface will change my rating back to 5 stars.

by Dawnabelle21

Update: It has gone from ‘ok’ to ‘bad’. Since the most recent update I can’t get into CardValet . It no longer sends push notifications, which is a huge reason for me using CardValet. I tried changing my password and still won’t let me log in. Very frustrating app. Great when it works, but fails more often than it works.

My biggest issue with CardValet is that there doesn’t seem to be an easy way to navigate between financial institutions. What I mean is this: I have accounts/cards with two different credit unions. Both institutions utilize Card Valet to monitor card transactions. Setting up Card Valet for the two banks was easy enough, but I can’t figure out how to switch between the two when I want to log into them. CardValet is “stuck” on the second bank’s (most recent) login information. CardValet will have 5 stars from me if the toggling between banking institutions can be remedied. Thanks!

by Wishitreallyworked

CardValet never seems to functional in full capacity. I have had to call my bank on several occasions in the last four months alone. Either the function of the current balance; current available balance or amount spent for month doesn't work. Presently balance spent for month doesnt work. It is running continuous from the previous month. This is a function i have come to really enjoy... because it helps me be mindful of those little things I can probably do with out. It would be such a awesome app if it worked correctly. I placed a call again to my bank just two weeks ago still to not avail with the current problem and one that I mentioned a few months ago still not fixed as well. I think my bank is getting tired of my calls-oh well.

by ThisNickNameThingIsDumbAF101

Although the new layout of the application is visually appealing, it does not make sense to update the application and provide less information than your previous versions. I was able to check my balance everyday conveniently with this application. I can no longer see my balance in total as well the balance of the amount I have spent for the month on my cards. I’m sure the people that utilize your application would greatly appreciate it if you provided the information that was readily available to us before this last update to the application. You guys over thought this one and provided us with a weaker product by doing so. Please return the information that was available before. I will gladly change my rating once that information is available again. Thank you.

by Mfredric

I would like to like this a lot. And it has some really nice features.

It took a while to adjust a few things or to learn exactly how to deal with the settings. (For instance, if you’re likely to want to pull $100 out of your ATM, don’t set the limit to $100 or you’ll be denied—They count the $3 your ATM will charge you and deny the withdrawal because it’s $103. And I never really figured out how to set it so I could get cash when out of the country...)

I really like its integration with my Apple Watch. Knowing it pings me immediately when I do something suggests that if I were hacked I’d have immediate knowledge.

The huge flaw is really annoying and so 2007... The keyboard function in the phone app doesn’t allow for paste in the password box. Since I use a complex and long PW, and store that on my favorite PW crypt (Dashlane...), I would normally copy the PW from Dashlane and paste it into CardValet . But... No! It won’t work. So I look at the PW visually on Dashlane and the. laboriously type it in (and often have to repeat since these long PWs are hard to type in). Nuisance city. And a security risk since it might expose my open PW displayed on my screen to some shoulder surfer.

Fix that and I’d bump it to 4 stars at least.

by Spnlover215

The only issue I have with CardValet is that sometimes it won’t log me in right away. Like it will ask for my password a couple of times before saying log in failed but then brings me to the home screen. Or it tells me I’m signed in on too many devices when I’m only ever using the same device. But anyway, CardValet saved my life bc it caught 2 fraud attempts on my debit card. I closed my card immediately upon getting those alerts. But I like how even though my card is now closed, it still sends me alerts whenever that card number is used. The f*%#ers who got my card number have tried (at the time I’m writing this) 10 times to use my card over the last 4 days. Thank God for Card Valet!

by Selenaa20

I had to delete CardValet because it hasn’t been working. It doesn’t let me log in, it reads “server unavailable, check network connection” but my internet is not an issue. Everything else on my phone which requires internet connection works perfectly fine. CardValet was perfect before and I don’t know if there was an update or what happened but i haven’t been able to log on for a week or over a week. I’ve tried turning off my phone, updating, logging off my WiFi, uninstalling CardValet and still nothing. It’s frustrating so my best option was to delete CardValet . I rated 4 stars because if you are one of the lucky ones who is able to log on, it is decent app.

by Beekeeperdee

CardValet has helped me help my elderly father who has someone use his debit card for him. As p.o.a. for my dad, I’m doing the best I can to take care of his bills and finances for him from 1,000 miles away and CardValet helps me monitor how his helper uses my dad’s card and not allow that person to take advantage of him. It would really be even more helpful if the alerts would let me know not only when, where, and how much, but also WHAT items were purchased to make sure this person isn’t purchasing items like cigarettes or beer for themselves at my dad’s expense. Those would be items I know for sure my dad would never buy. Or maybe make those types of items disabled for the card? That would be great.
One problem I’ve had with CardValet is that 3 times now it had not recognized my password or fingerprint to sign in and I had to call the bank to help me with starting the process from the beginning with new password again. Frustrating! This happened about every month. Since this new update, I haven’t had any issues YET, but it hasn’t been a month so I’m hoping I don’t have further issues. Over all a good app.

by Juan Marichal

In the last 6 months, CardValet has gone from great to mediocre. After the last 2 or 3 credit card statement cycles, CardValet wipes out all credit card history. You can re-register your cars and it will work again but it’s a pain. Waiting to see if the Feb 19 statement cycle creates same issue

Also For over a week (Feb 7-13), apple iPhones will not work on CardValet. Androids do. Got an “update” app this morning but still getting “unable to connect to financial institution server” error.

Really disappointed that Fiserv, a major player in credit card processing, cannot get their act together

by Stm391

To the person who labeled HUGE SECURITY FLAW: Try using the fingerprint login feature. Typing your password is not a security flaw & should be no indication to label CardValet as such. There are reasons some apps won’t let you copy & paste - security being one especially on banking & financial sites. There are pros & cons for both sides so agree to disagree but don’t knock an app for something like that.
The features in CardValet are very useful and can actually help in protecting your card from fraud. Setting usage perimeters say for a radius area from your home, certain merchant notifications, certain amounts, etc—many options offered. You can even monitor your spending or your kids spending - it’s just a versatile app. Get it—you have nothing to lose except protection for not getting it sooner!

by WanderingBrain

CardValet is great! It gives me a piece of mind knowing that I can control when and where my card is used. I love the ability to be able to turn my card off when I’m not using it. Now if I only could remember to turn it back on before I hand it to someone to run my card. Can’t tell you how many funny looks I get when they tell me “I’m sorry Sir but your card has been declined” and I get out my phone turn the card on and tell them to try again. They come back with one of two looks on their face, either amazement or suspicion.

by Knightruse

I have been using CardValet for some time. In today’s world it’s a must for debit card security. However, the email I set up with my card I no longer have access (changed in provider) and I am locked out of my account. CardValet still works with the settings in the profile but I am unable to reset the password as it sends the token to my old email address. I don’t see how to resolve this issue as all changes must be made inside CardValet . .. Would love to know how to resolve this issue. I recommend CardValet to everyone as it offers many tools and personalized configurations to stay update date and control your debit card.

by L82988R

CardValet has been a life saver but for the past few days I’m getting zero alerts when our cards are used. Nothing has changed on my end so there is no reason for it not to work. When I look at the card activity it doesn’t even show the transaction until days later. What’s the point of CardValet if it isn’t going to work as intended. Please fix!

Update: It started working again, thanks for fixing it. I’ve updated my review as CardValet is working as intended. Maybe you could add some way of letting customers know when there is a disruption in services?

by S-tario

I highly recommend CardValet. Last night I received notification that there high amount purchases trying to be made with my card. I knew that it wasnt me because I was at home. I quickly checked and saw that a purchase for $513 was denied . Someone was trying to buy a airline ticket, not once but twice. I immediately turned off my card. Thank god , because for the next 2 hours there were 5 more unauthorized purchases trying to be made all over the states. They were called phone purchases. This scared me. Because of turning off my card they were denied. The Card Valet App is a life saver!!! If I would of had over $1600 in my bank account and no warning someone would of gotten away with stealing from me. Thank you Card Valet!!!!

by Messiah Lover

CardValet has been a wonderful tool, enabling my husband (who has Alzheimer’s) to continue using his debit card when he wants to pay for something. I was so stressed about his spending before I was able to track it, because he charged stuff online and by phone without having any idea what he was doing, even signed up for recurring charges for services he never used. I was often on the phone with one company or another trying to straighten it out. Now, however, I can monitor his spending, and have set Card Valet to allow him to use his debit card only if he is at the place in person. No more random online or phone charges! So grateful this allows him a measure of freedom, while also keeping me informed.

by TakuHunter

CardValet was working fine until the update last week (version 3.1.3, which added fingerprint ID. Now I can't unlock one of my cards, and one that was unlocked can't be locked. And you can't call a tech support number, you have to go through your bank, who then talks to tech support tech. Now I'm stuck with one card unlocked, and I can't unlock any of my other debit cards (because I have both business and personal accounts, I'm managing 5 cards with CardValet). All I've been getting is fingerpointing between my bank and Fiserv, Inc., who released a new version of CardValet that wasn't adequately tested. And don't get me going about their server going down for 12 hours when I had a full cart in the checkout line at Costco on a Saturday in January.

by Sheski13

(New thing it crashed while trying to look at the home page after signing in multiple times) I have had repeated issues in my area with my debit m/c getting fraudulent activity , so the last new one I got the credit union suggested CardValet. It had seamed redundant with the credit union app I had, but I was pleasantly surprised that it does catch activity quickly, however signing in to look is too cumbersome while out and about. It would be better to have another sign in method. Passwords now require switching between multiple keypads to type in long strings, I want to be able see now quick one keypad for numbers only or a pattern to trace like the other credit card accounts and the credit union account on my mobile.