Contact Engage Wellbeing Support

I just loaded the Engage Wellbeing app, and I am not impressed. The first thing I did to test it was to look in “Find Care” for an Urgent Care Clinic near me. Well, it came back with “No Providers Within 100 Miles of Your Location”. I immediately then went to the Anthem website for my plan on my computer, and did the same thing, and guess what, it came up with several urgent care clinics within 10 miles of my home. Correct me if I’m wrong, but shouldn’t this app be able to give you the most basic information, like an urgent care clinic or a primary care doctor that is near you and in your plan? This app is worthless.

This app still stinks. I waited a month to see if some features like the digital I’d card would work and it doesn’t. It says learn more but when selected it takes you to a listing of benefits, none of which are digital I’d cards! Does anyone at Anthem even test? Tried to reset my password and a link was sent to my email address and when you click on it all it does is reopen the Engage app. When you try to click on chat support in the app it doesn’t do anything. I had to delete the app and the the link to reset my password opened up the correct website for me to reset my password and get logged in. So in summary don’t bother using the app since it is poorly written and apparent not tested.

I really hate this app. They completely fill the Home Screen with “Recommendations” like how often you should shower… Really? And they don’t let you delete the recommendations or, even better, remove that home-screen-covering recommendations feature completely. They technically do have a delete function, but the deleted content is automatically put back on your screen within seconds. They also spam me constantly about diabetes treatment options, via notifications and within the app, even though I don’t have diabetes. I just want a way to monitor and engage with my insurance and healthcare benefits. They deprioritize that functionality as if it is the least important part of the app, rather than the most important. I finally had to have my phone block all of the notifications since the app developers are not respectful of user preferences.