Contact Pollo Tropical Support
Company Name: Fiesta Restaurant Group, Inc
About: Fiesta Restaurant Group, Inc., owns, operates and franchises the Pollo Tropical and Taco Cabana
restaurant brands.
Headquarters: Addison, Texas, United States.
Pollo Tropical Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Pollo Tropical. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Pollo Tropical. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Fiesta Restaurant Group, Inc
Verified email ✔✔
E-Mail: customercontact@pollotropical.com
Website: 🌍 Visit Pollo Tropical Website
Privacy Policy: https://www.pollotropical.com/privacy
Developer: Fiesta Restaurant Group, Inc.
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Read 3 Customer Service Reviews 😭😔💔
Still have to wait in line regardless of app order
by J16a22
I placed an order through the app on April 17. The first thing I did was update the app because my previous experience the app is glitchy. The update didn’t help. I added one item to cart and had hard time navigating to main menu to continue to add other items. Took me like 15 minutes to add 3 items to the cart.
My order was placed at 2:55pm & the earliest available time for pick up was at 3:30pm.
I got to Pollo Tropical at 3:20. I’m looking at the app and it tell me status “is being prepared”. I stand in line because there are no items on the pick up shelf. The gentleman checks and says my order is being worked on.
I stand waiting in line with all the other customers. I look at my app at 3:30pm and app status says my “order is ready”. I ask the lady that is packing and handing out orders for my order and she goes to a box looks through 7-8 receipts, asks for my name and picks up the receipt at the bottom of the box and says “we’ll work on it now “🤦🏻♀️. I’m done.
August 29th around 3pm order
by JohaAG
My husband ordered some chicken and sandwiches and he did it for picking it up ñ, but he selected a wrong location; unfortunately the issue has not been solved. The app should offer the option for customers to easily and fast communicate with the store in which an order has been place in the next 1-3 minutes to be able to make them aware or the issue, or at least the up should ask twice the customer showing the address of the order, therefore mistakes like that one can be avoided. My star is for the app no for the food, which is delicious.
Beware placing Mobile Orders
by Eliloveee
Mobile orders are never ready on time or even at all. Myself, multiple co workers, AND random customers I’ve seen would place mobile orders or orders for delivery that go completely ignored. One time, I placed a mobile order while I was at work because it was busy and I needed to grab and go. Went there and ended up having to leave 40 mins later with no food. Still haven’t received a refund. Drive through and in-line customers were coming and going before me. Pollo Tropical is the worst.
Have a Problem with Pollo Tropical? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of Pollo Tropical to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Pollo Tropical customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Pollo Tropical.
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