Tropical Smoothie Cafe Status
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16 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
app wants credit card code but wont accept my pasword
Can only do group orders
App says my payment is declined when using Apple Pay or Card
Login fails
Payment keeps saying "contact authorization center" tried new card, google pay, reinstalling app.
📋 13 Reported Issues:
I forgot my password. The link provided doesn't allow me to reset it. Another time it said my email
New Apple Pay option does not work. Get the message “Payment Decline.”
Trying to enter/scan arcade. Says location not on but it is
I purchased a new cell phone and my password will not work. I changed my password and it still won't work. I uninstalled the app and reinstalled it again with a new password and it still won't work. I have a Galaxy 23FE (Verizon). Also, it keeps popping up something about Facebook. I do not have or want a Facebook page. Hopefully, you can help me. Thanks!
the rewards i have on my app NEVER allow me to use them and the free smoothie deal keeps telling me it is not valid, even if i order food.
It’s telling me that nobody is available for delivery but I’ve delivered here a hundred times.
It's been well over 24 hours once I've scanned a receipt and it's still tell me that I can only scan 3 receipts every 24 hours
app will not allow me to put in code for my purchase
I had loaded the mobile app and deleted it by accident. I then tried to place an order on-line, and chose forgot my password, and it said there was no such email. Then I tried to create an account and it keeps saying that my phone number has been used - probably by me! I want to create an account with my mobile number which I have had ever since they came out with mobile telephones, yes I am old. What do I do? I order frequently and am not getting any benefit or rewards by doing so because I can't create an account. My cell number is: 757-536-6437. I'd really appreciate your help! Thank you.
I can’t scan my bar code and the page won’t accept my bar code - I really want the rewards
Error validating basket message for the past 3 or 4 days
App will not let me choose the delivery option. When I try to change from pickup to delivery it only flashes. Not able to switch option. I have been ordering from here for a while now with my coworkers but without being able to get delivery unfortunately I am having to order from another smoothie store. I hope you get this fixed so you don't lose other customers.
Tells me my email is invalid
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Verified email ✔✔
E-Mail: [email protected]
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Developer: Tropical Smoothie Cafe
‼️ Outages Happening Right Now
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Jun 03, 2026, 11:32 PMa user from Ashburn, United States reported problems with Tropical Smoothie Cafe : Not working
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Mar 18, 2026, 03:22 PM
a ChromeOS user from Lockport, United States reported problems with Tropical Smoothie Cafe : Login
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Mar 11, 2026, 08:42 AM
a AndroidOS user from Richmond, United States reported problems with Tropical Smoothie Cafe : Login
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Mar 08, 2026, 07:09 PM
a Windows user from Ashburn, United States reported problems with Tropical Smoothie Cafe : Login
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Mar 08, 2026, 04:48 PM
a user from Ft. Washington, United States reported problems with Tropical Smoothie Cafe : Login
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Feb 26, 2026, 04:12 PM
a Windows user from Milwaukee, United States reported problems with Tropical Smoothie Cafe : Connection
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Feb 23, 2026, 05:40 AM
a iOS user from Culpeper, United States reported problems with Tropical Smoothie Cafe : Account
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Sep 14, 2025, 01:54 PM
a AndroidOS user from Pontiac, United States reported problems with Tropical Smoothie Cafe : Login
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Aug 02, 2025, 05:57 PM
a iOS user from Clinton, United States reported problems with Tropical Smoothie Cafe : Not working
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Jul 22, 2025, 04:11 AM
a Windows user from Murfreesboro, United States reported problems with Tropical Smoothie Cafe : Not working
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