Oticon ConnectLine app not working? crashes or has problems?

Oticon ConnectLine Status

Published by Oticon A/S

The App works with the intermediate device Streamer Pro 1.2 App (or later) The
app combines remote control features for Oticon Hearing Instruments with an
intuitive visual interface to the ConnectLine system, which connects users
wirelessly to Mobile Phones, Remote microphones, TV sound transmitters etc.

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Reported Issues: 1 Comments

By Roger Stevens 1 year ago

I have an iphone XR running ios 15.4.1 Using Oticon Ruby 2 Oticon on app shows 'Disconnected' Settings - Accessbility - Hearing Devices shows 'Connected' I can switch the presets and control volume using the phone settings, but not on the oticon app

Common dislikes about Oticon ConnectLine app

- The app configuration menu does not function as specified.

- The app has not been updated since December 2016, causing it to lose functionality with each iOS update.

- The streamer may have connectivity issues with iOS updates.

- Oticon's tech support may not be responsive to software issues.

- The streamer may become useless if the software cannot be fixed or replaced.

Have a Problem with Oticon ConnectLine? Report Issue

Common Oticon ConnectLine Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Oticon ConnectLine app on iOS and Android devices. Solve all Oticon ConnectLine app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Oticon ConnectLine iPhone Issues and Solutions

Oticon ConnectLine iOS app crashes, not working, errors
Oticon ConnectLine iOS app network issues
Oticon ConnectLine on iOS has black/white screen

Oticon ConnectLine Android App Issues and Solutions

Oticon ConnectLine has errors/crashing/not working
Oticon ConnectLine server network connectivity issues
Oticon ConnectLine has black screen

Oticon ConnectLine iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Oticon ConnectLine app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Oticon ConnectLine app crashes or not working on Iphone (iOS):

Close and restart the Oticon ConnectLine app on iPhone
Update Oticon ConnectLine app to the Latest Version for iOS
Uninstall and reinstall Oticon ConnectLine iPhone app
Update your iPhone to the latest iOS version

Fix Oticon ConnectLine on iPhone unable to connect to server/internet connection issues::

To resolve Oticon ConnectLine network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Oticon ConnectLine black/white screen (blank screen) on iPhone:

Follow the Oticon ConnectLine iOS app troubleshooting guide Here →

Oticon ConnectLine Android App Issues and Solutions

Fix Oticon ConnectLine not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Oticon ConnectLine app issues:

Force Stop the Oticon ConnectLine App
1. On android, goto "Settings" » click Oticon ConnectLine app. » click "Force Stop".

Update Oticon ConnectLine to the latest version on PlayStore

Clear Oticon ConnectLine App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Oticon ConnectLine app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Oticon ConnectLine.

Fix Oticon ConnectLine unable to contact server/ Oticon ConnectLine internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Oticon ConnectLine » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Oticon ConnectLine » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Oticon ConnectLine on android.

Solve Oticon ConnectLine black/white screens issue on Android:

Follow the Oticon ConnectLine android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Oticon A/S, developers of Oticon ConnectLine.

75.86% Contact Match

Developer: Oticon A/S

E-Mail: [email protected]

Website: Visit Oticon ConnectLine Website

66.67% Contact Match

Developer: Oticon A/S

E-Mail: [email protected]

Website: Visit Oticon A/S Website

About this app

OticonConnectLine works with the intermediate device Streamer Pro 1. OticonConnectLine combines remote control features for Oticon Hearing Instruments with an intuitive visual interface to the ConnectLine system, which connects users wirelessly to Mobile Phones, Remote microphones, TV sound transmitters etc.