Sleep Number app not working? crashes or has problems?

Sleep Number Status

Published by on 2023-12-14

4.8.


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problems reported in the last 24 hours

24 hour clock

Most reported problems

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2,100.0%

Not working
100.0%


Reported Issues: 21 Comments

By David   7 months ago


App is incredibly inaccurate. App frequently reports either I was only in bed less than four hours or the extreme opposite... in bed over 15 hours, both wildly inaccurate. If bad sessions are removed, the app still factors in those bad session SleepIQ scores so the calculated average is flawed and misleading. Users need the ability to completely DELETE all user session data in order to start over. Customer service said to create a new profile... that is a terrible process. If app continues to report bad data, users would have to keep creating new profiles... Until the app provides the ability to delete all SleepIQ session data so users can start over, there's no point in using the app. In its current state, the app is a waste of time.

By Willis Jones   7 months ago


Foot warmer turns off when a timer is selected. If you just turn it on it will default to low for 2hrs.

By Deloris Nicholas   11 months ago


The app keeps asking me to update the privacy policy. Then stops working

By Michael McQueeney   1 year ago


I have what I think is a routine setup but have problem with the bed warming. I have the routine set for 11:40 pm every night with the bed light set on low. Whenever I try to set the bed warmer on it turns on immediately instead of a half hour before my bedtime when it doesn’t go on at all! Why it turns on when I am just trying to control my routine is crazy. I find this app to be very crudely set up and I don’t really have any visibility to oversee my routines. My wife doesn’t use her routines at all but keeps her phone by the bed. I don’t bring my phone into the bedroom because I don’t want to be disturbed at night. Why I can’t get bed warming to work I’m my routine is disturbing because it shows how poor the app is! For my $70,000 dollar investment it is not a proper return!!!

By Mary Beth Parsons   1 year ago


My Sleep Number app thinks I'm still in bed. I've been u for 3+hours

By Ty   1 year ago


Bed not connecting to sleepiq

By Patti Dickens   1 year ago


I’m not able to open the SleepIQ app on my iPad. When I tap it, it looks like it’s opening and then I’m thrown back to my home screen

By Luis   1 year ago


iQ will not load. I tried every recommended solution on the internet and no luck. Just today it My app shows I am still in bed sleeping when I am not.

By Barbara Helton   1 year ago


App shows how I slept but it does not show my biometrics or my cicada rhythm

By Kay Wassam   1 year ago


sleep IQ app indicates "in bed tracking sleep" but no one is in the bed nor has anyone touched it for the last 4 1/2 hours! And my Internet has been working just fine. This app lets me down way too often!!!!

By Logan   1 year ago


Full Uninstal reinstall required to fix crash on open. Worked for android. Clearing cache is not enough, you could try clearing data too.

By Art Anderson   1 year ago


My iPhone app is showing linking to other apps and I can’t exit screen.

By Candi   1 year ago


My app crashes all the time. I’m not even able to open it. I’ve already gone into settings and turned on and off than back on Bluetooth. There’s also no new updates.

By Ivy J Oubre   1 year ago


My Sleep IQ app crashes every time I try to open it.

By Charles   1 year ago


Screen pops up telling me there is a newer version. Then the app is frozen, links on screen do not work. Apple device is current wrt IOS. Reinstalling the SleepIQ app solves nothing.

By Mary Doughty   1 year ago


The SleepIQ app will not load... It crashes after 30 seconds. My iPhone is running OS 15.7. The bed is online when I login via website, though it says that I am in the bed when I'm clearly not... I suspect that the app needs to be updated, but I'm not sure how to access that. Fortunately, I have a remote control that allows me to control the settings, but I prefer using the app to track my sleep score... Please advise.

By Cynthia Mahaffey   1 year ago


Sleep iq app says I'm in bed sleeping and I'm not. I can't get it to clear the screen. Right unplugged the bed, I've laid back down in bed gotten back up. I called sleep number and they've transferred me to The sleep IQ and I've been on hold for half an hour. I have things to do, I'm not very happy at the moment because I'm not getting any customer service.

By Jill Gurley   1 year ago


My app shows I am still in bed sleeping when I am not. I have not been able to get consistent sleep ratings since I installed the app.

By Lorenzo   1 year ago


IPhone SleepIQ app fails to load. Get the up/down arrows, nothing else

By Sheri Zalar   1 year ago


Sleep IQ app crashes every time I try and to open it.

By John   2 years ago


IPhone SleepIQ app fails to load. Get the up/down arrows, nothing else


Common dislikes about Sleep Number app

- Sleep IQ technology rarely works for tracking and measuring sleep

- Cannot remove email address from SleepIQ

- Cannot use same SleepIQ information for second bed



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Common Sleep Number Problems & Solutions. Troubleshooting Guide


   



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Developer: Sleep Number Corporation

E-Mail: [email protected]

Website: Visit Sleep Number Website



About this app

Only the Sleep Number 360® smart bed uses our exclusive “sense and do” SleepIQ technology, accurately measuring your biometrics – your average heart and breathing rates and movements – throughout the night, then automatically adjusting to your individual needs, designed to continuously improve your sleep over time.  Control your bed including your Sleep Number® setting, Responsive Air® technology (Sleep Number® 360 smart beds only) and FlexFit™ adjustable base to ensure you’re getting the best quality sleep.  You’ll see a daily snapshot of factors that measure your sleep quality - duration, efficiency, and timing – and learn ways to get better sleep and improve how your feel each day.  View your SleepIQ® score, learn more about the factors that affect the quality of your sleep.  Easily access your InnerCircleSM Rewards account to earn rewards and learn about quality sleep.  Includes trends in sleep duration, efficiency, and timing that affect your overall sleep health and wellbeing.  Personalize your experience by completing your wellness profile, view your monthly HealthIQ® wellness report.  Offers full control of comfort on each side.  SleepIQ® technology uses advanced algorithms that track information about your sleep and wellness, including your heart rate, breathing rate, and heart rate variability, to provide powerful insights into your sleep and wellness.  Sleep Number does not collect biometric information that can be used to identify you. 



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