Knoxville TVA Employees CU Reviews

On top of somewhat regular issues just opening KnoxvilleTVAEmployeesCU , they keep adding more ads into it. There is so much garbage on the account list page now that you have to scroll just to see your accounts. There is a “last login” banner at the top that shows the exact same info that is already at the bottom of the page, and now there are ads for your credit score and other bank products that push the actual account info so far down the page that you have to scroll to see it. This bank clearly has no one give any thought to customer input when adding new garbage to their app. Add to that the fact that KnoxvilleTVAEmployeesCU constantly wants you to re-enter your password even right after you logged in and it’s clear this bank doesn’t not have any decent app developers. If you’re looking for a bank with good, useful, clutter-free online services; look elsewhere.

KnoxvilleTVAEmployeesCU used to be okay, but now each time I go to login it has a spinning wheel of death. Most Sunday’s I am unable to login at all. My husband has the same issue on a different device. Doesn’t matter if it’s on WiFi or cellular, and my husband has the same issue on his device. There are days I go to login and the spinning wheel doesn’t go away but it will still let me see my accounts. Whatever has changed within the last 4 months has tanked the user experience. Do better.

So some genius came up with the idea that they’re going to now charge you an extra five dollars if you want to make a payment either through KnoxvilleTVAEmployeesCU or online. By the time that I finish making my car payment I will have paid them an extra month worth of car payments just to pay their fees.I don’t know who thinks that it’s convenient to charge people an extra five dollars to pay them this is stupid I will be absolutely finding a different bank to do business with I do not recommend using this credit union or whatever you wanna call it for anything

I like KnoxvilleTVAEmployeesCU but when I want to check my balance on KnoxvilleTVAEmployeesCU it says locked out. I went to the bank and they unlocked it but by the time I got home it was locked again. I have to change my password every two days. I am getting tired of doing that. Someone needs to fix this problem and quick. The gentleman I spoke with stated that it could be Apple giving us a problem. Get with them and fix it. If and when it is fixed I will give a better review.

I use to love KnoxvilleTVAEmployeesCU. That ended here recently prior to the update. You can forget getting into KnoxvilleTVAEmployeesCU mid-morning. Every time I try to access KnoxvilleTVAEmployeesCU around 10:30AM it just sits and runs and runs and runs. Then it pops up a message saying something to the tune of "We had a problem retrieving authentication action during login. Please try again later" This happens quit a bit, I am so over not being able to access my account. I believe this is a IT problem. They want to run updates in the early morning or mid-morning instead of run updates at night when people are not trying to access their accounts. You have the IT trying to update and the people trying to access accounts which in turn clogs up KnoxvilleTVAEmployeesCU . Come on TVA get your act together or hire some IT people that knows what it takes to have a great app people can access when it's needed.

I’m happy with the CU but…

KnoxvilleTVAEmployeesCU has gone down hill in quality and functionality for the past year or so. I use the “send money” feature frequently. Also, in the past I would frequently import my account transactions into quicken. Very convenient. Recently the send money feature has been “unavailable” several times when I needed it. Each time it is unavailable I have to call the CU and weave my way through the phone system to talk to a person and have it reset. Usually takes about 20 minutes. Not convenient.
Now regarding quicken. One day the CU just quit letting quicken connect to my accounts and pull over my transactions. Customer support had no idea why and couldn’t make it work again. That left me downloading all my other financial institution transactions automatically and then logging in manually to TVA CU and pulling over my transactions.

Just seems a bit rinky dink compared to other banks and CU’s.

Reading the new agreement, you'll see this in the section on "information we collect:"
-Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before accessing the Services, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
I have no idea why a bank would need access to that. Reading further, you'll find:
-We may use your personal information to: comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;...
Nothing wrong with that on the face of it, but combined with the watching seemingly all internet activity and everything we've learned about certain authoritative agencies over the last few months, I don't trust this language and will not be using KnoxvilleTVAEmployeesCU anymore.

I really enjoy KnoxvilleTVAEmployeesCU. Even tho I don’t do a lot of things on my phone😩 The nice Lady at the bank helped me get it set-up and showed me the basic things I could do on KnoxvilleTVAEmployeesCU . The instructions were easy for me to follow. Now even I can work it like a pro😂😂😂 So anybody can! Banking at your fingertip? It’s true❤️

Drive through station take way too long to process transactions in order to move traffic along. Lots of time there’s only one teller working three lanes. The long wait is frustrating. I would appreciate quicker service from drive through. Thanks.

This employee today while opening a new account at your Credit Union was absolutely fantastic and was so very nice, respectful and very helpful she is what every employee should strive to become like her when dealing with new accounts or other matters at your Credit Union. This is a 5-star approval of her performance today with me!

KnoxvilleTVAEmployeesCU is fantastic!’ I love the sleek new look and the added functionality. Being able to do a transfer from the history screen is a big plus. And I love how I can see all the deposits or checks in one place without having to scan through all the history. Awesome job!!

TVA Credit Union has been a pleasure to work with, Everybody at the branch across from the Social Security Office on the east side of Morristown has a real honest desire to help people in any way they can, the smiling faces that I see when I enter the door I know I’m in the right bank.
I’d like to give a big shout out to Lisa Bolden and
Loretta Fair for all the advise,understanding and help getting me back on track!

Today, March 26, 2023, the credit union app no longer used facial recognition with my iPhone, which I’ve been using for a very long time. Was this an oversight? Or is it going to be this way from here on out? I much prefer it to a password - please make this convenient, as it was before, and restore facial recognition as a method of signing in.

KTVAECU has been a wonderful experience for me and my family. I rarely take the time to write a review, but this was a no brainer. I appreciate all the staff at the West End Branch by Texas Roadhouse. Always greet you with a smile, and definitely will make sure all your needs are taken care of. I recommend banking here, and will gladly assist anyone on making that transition happen.

Thanks,
Dennis Oxendine

Knoxville TVA credit union may be a small bank but I trust them with my money over the years there’s nothing they have not done for me. I travel the nation on the rapid response team but I still keep my money at the Johnson City Tennessee branch when I walk in the door the girls smile and say hey I feel like family but more than that I trust them with my money they protect it and over the years I have never gotten a fee of any kind I really recommend this bank if you want your money safe and you don’t want no crazy charges then I really recommend banking with Knoxville TVA

TVA is terrible their banks are never open they close on Wednesday at 12:30 none of their machines work. I signed a contract saying my account could not be over drawn but they still did! I put cash in their cash deposit and it stole $80 from me. They have hidden fees they do not tell you about. This bank is a lie, terrible customer service and just a bad bank to bank with. Do no recommend

KnoxvilleTVAEmployeesCU used to be fine. I’ve used it for many years. Recently, every time I try to log into my account I always get an “error has occurred” message. Usually it’s fixed within a few hours but it’s still frustrating. People should have more reliable access to their financial accounts without the hassle or waiting for them to resolve the problem with KnoxvilleTVAEmployeesCU /website.

KnoxvilleTVAEmployeesCU has in a way helped me get it together. But the recent update has me on the loading screen constantly. No matter what I try to do. It used to be quick! As soon as you clicked something less than a second later the page was up. Come on TVA I brag about this CU constantly only downfall right now is if I or someone else needs to make a transfer right before a large purchase the they have to wait until or even if KnoxvilleTVAEmployeesCU loads

Over the past 2 months, I have not been able to pay bills via my phone app. I contacted the bank service team and despite making sure that I had the most recent update, they were unable to correct. I was under the impression that someone would return my call that might have insight. My fault for not following up again until this. But frankly, this is the time of the month that I pay all my bills and had forgotten.
I travel and the ability to pay via my phone is VERY important. I am able to use my laptop and iPad, but….
Let me describe what happens.
1)easily go to bill pay section
2)no problem getting to the payee
3)no problem putting in payment amount
4)PROBLEM once the payment date is chosen, the screen immediately returns to the home page. It requires me to sign back in completely.
I can transfer monies from account to account, no problem.

I have talked to the bank, my phone provider and apple tech support and the Face ID does not work. I know this is something to do on the bank side because this is the second phone I have had and I had the same issue. No one seems to know how to resolve this issue