North Lane Reviews

CANNOT active the ATT debit card (refund from cancellation of ATT U-Verse) will not take CARD NO or PIN, !! now what next I assume the $3 monthly fee begins ?

The company has kept my refund for close to six weeks. Still no refund. Now told wait another week. Then they will cancel the check wait another week and then put back in our acct. Spectrum and North lanes reps all tell different stories. They are thieves! They owe me close to $900.00. Spectrum gives refund money to this company to send out. Then it seems this company steals the funds. I sure have not got my money back.

Tried to activate gift card. Website wasn't working so I called customer service. The guy tried to get me to accept another gift card for $100. I said, no thanks, I just want to activate the one I have. He hung up on me. Throw this away and don't bother. SCAM.

This is my first and last experience I want with this company. Finally got through and registered a PIN. Tried to use the card a few times with NO success and now it says it's locked up. Can't get hold of a human at Optimum to let them know it's not working and I'm feed up with North Lane. I'm going to the state AG next week, (it's only 11 miles) and let him know these people should be checked out because the BIG question is "How many people get disgusted and just let them keep the money" That needs fixed and they and Optimum need to write people checks!

I got 2 promotional card from Belle Tire from Northlane.com. Northlane company is a fraud. You can never talk to a real person. They redirect you on line just to ask for your credit card number and more money.

I cannot find a list of fees that tells me why when I use an network ATM that does not charge to use, but Northlane charges domestic fee for using this ATM. A charge of $1,5 for the use and if I choose to have balance printed on my receipt, there's a .50 charge for that. I no longer ask for balance, but still the $1.50 charge. As of this month alone, they have charged me $28 for these domestic fees. Wells Fargo is in a settlement for charging fees like this..... C'mom Northlane, if you take $28 from me, add another 1000 cardholders, that makes $2800 this month. Who's taking?

I cant transfer my balance to another bank due to a error on there end when I called they said they would get back to me in 24 hours nothing back at all in over a week.

Absolutely embarrassing excuse of a company. They don't let you transfer funds unless you go to an ATM, website and app are completely broken. I never even leave reviews but holy hell is this just terrible. Fix your shit its 2023.

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ABSOLUTELY TOTAL DISLIKE OF NORTH LANE. Are you making ANY attempt to correct the bad reviews? It doesn't appear so. I left a message asking you to call me. You give me 500 characters to voice a question - I need 3000 characters. I have spent hours, YES, HOURS, attempting to move saved money into our bank account with ABSOLUTELY NO SUCCESS. My wife needs to buy Euro's for her trip to France and I CANNOT move the money I saved. ABSOLUTE DISGUST.

Customer service representative should stop reading off card and talking over people. Rude and when I said using my phone to register. It wasn't loading so rep asked me if I could use a computer? I said if I had one I would. Then a minute later again says try to use a different device like a computer. Learn to listen better instead of acting like you know everything when you don't listen. 👎

I called the number and had them write me a check instead. Just FYI, hope it helps.

Their app is ok, but their website is HORRENDOUS!! First off, it takes 5-10 min for the website just to load. It then takes another 5-10 min to load after you log in. And if you need to go to your account or access $ after it loads, good luck. It also takes another 5-10 min to load for each tab. Or you get the "Service Unavailable" error after clicking one of those tabs, and have to restart. Save an hour of your life if you are using the website. Just horrible!

I paid for Northlane's express transaction option so I could get my money to my bank because my card isn't working, and now the website is saying my money will arrive six days from now, not today like it is supposed to. Also, the website always kicks me out when I try to access my transfer options! Very rarely do I actually get to see the transfer options! Looks like I can't call them because everyone else says they hang up on them!

I had my virtual card stolen from me when I was at a T-Mobile corporate store in January a I have been lied to by North lane and T-Mobile about correcting the issue my last resort is to call the FBI internet department

bogus, a scam

Until the last month or so I have had no problem with the North Land debit card. But for the last four weeks unauthorized debits have been coming out of my account that I have not made. I have tested this and even between a plasma donation on Monday and another on Wednesday money amounts have posted that I have not authorized. This can run from $5 to over $30. And it's been fairly consistent each week. If this continues I will not be donating plasma again. L. Buckingham

North Lane have already stolen $21 from a $50 Visa card that was sent to me by T-Mobile in October of 2022. It amazes me how a company can launder money that is nothing to do with them out of somebody's funds. I spoke to Rebecca on the phone yesterday who said that someone would call me back from this company and they never have. A complaint with the Better Business Bureau has been filed against T-Mobile this morning because technically it's them that issued me card from this ridiculous company.

Not only have they allowed someone to steal from me they charged me fees to do so. Sooo pissed. a truly criminal company

Not a trusted and secured bank,I’ve been addressing my fraud claim a month talking to all supervisor but they always saying to wait for the fraud team,They have all the records show that someone use my account and took my 812.99$ but yet they are saying that they cannot do nothing on the issue😡🙁

Screw Northlane! The customer service is awful! The women on the other hand was screaming at me for no good reason. Northlane is lucky to even have customers even if there were so many issues with the card.

NORTH LANE IS THE WORST.......FEES ARE NON STOP.....IN 1 MONTH I RECEIVED THREE (3) $3.00 FEES. THE CARD ONLY HAD $15 ON IT. WHEN YOU CALL TO FIND OUT WHAT THE ISSUE IS, THEY EXPLAIN WHAT THE CARD IS BEING CHARGED FOR AND MAKE NO ACCOMDATIONS AT ALL. I WILL NOT PARTICIPATE IN ANY PROGRAMS THAT USE NORTH LANE DEBIT/CREDIT CARDS.

Stay away from this service.. Its the most frustrating experience, I rather have 3 root canals

Trying to work with this website is just miserable. Want to log in? Good luck. Want to do anything if you manage to get logged in? Again, good luck. Trying to initiate a funds transfer today has taken over an hour due to constant errors and inexcusable loading times. Like seriously, I've had better experiences using old dial-up internet. I absolutely hate that CSL uses them for payments.

Received a refund card from power company. None of three telephone numbers work. Won’t activate card on their website without registering. Oh, no way to register. I think they offered these companies a service and abscond with the money

This card is trash. First of all it says you can use the card anywhere the Mastercard logo is accepted but that’s a lie. I tried using the card at various atm machines including the ones that are connected this company, but it won’t allow me to withdraw funds. So far the only atm where I can use the card with no issue is through the atm at the credit union bank. Another issue I have is when it comes to the transferring of funds to your checking account. I decided to transfer my money to my checking account. It states that if you wait about 5 days that your money will be in your checking account and you won’t have to pay any extra fees. Now if you want it faster by the next day by express, you will have to pay $4.95. Well I paid $4.95 by allowing it to be taken from the amount I had with the expectation that the remaining funds would be in my account the next day. The next day comes and not only do I not get a text alert from my bank that I received my money from this company direct deposited, but I checked and my money had not been received in my account. I call customer service to tell them what is going on. Now I’m being told by customer service that the fee that I paid will be back on my card within 3 business days, but I will also have to wait the same amount of days for my money to show up in my account as well. I paid extra in order to receive my money faster and I don’t appreciate this company giving out false information about bank transfers. You said it would be available the next day. I need my money especially when I need something to hold me over until I get my next check, and I don’t appreciate you giving me false hope about receiving my money.

Literally the worst prepaid account service I've ever seen. I was given a sizeable refund from an overpayment when I paid off my vehicle. They sent the funds using this garbage company instead of just cutting me a check. Long story short, every transaction I tried with this card was deemed fraudulent by the northlane and my card was declined. I called them and they didn't even attempt an excuse. Just "we're calling it fraudulent and stopping the transaction". They're supposedly sending me a check for the funds. I'm not holding my breath. I'm going to be calling the lender who was supposed to cut the refund and complain to them as well. This is a trash company and would be sued into non- existence.

Literally the worst prepaid account service I've ever seen. I was given a sizeable refund from an overpayment when I paid off my vehicle. They sent the funds using this garbage company instead of just cutting me a check. Long story short, every transaction I tried with this card was deemed fraudulent by the northlane and my card was declined. I called them and they didn't even attempt an excuse. Just "we're calling it fraudulent and stopping the transaction". They're supposedly sending me a check for the funds. I'm not holding my breath. I'm going to be calling the lender who was supposed to cut the refund and complain to them as well. This is a trash company and would be sued into non- existence.

I received this card as a "refund" for phone that was processed as lost in transfer from ATT. Spent all day on phone with them an no one knew anything about card. You can reach a live agent by pressing Option 2. One guy hung up on me and hesitant about answering questions. This is a horrible way to send a refund.

I keep trying to use the app and it tells me error system network unavailable. This has been going on for 3 days now

I have NEVER come across a bank as fkd up as this POS bank. Got a tiny refund from ATT and one from Spectrum. When I call the number on the cards to activate my cards guess what-THE NUMBER WILL NOT RING/WILL NOT GO THRU ON MY IPHONE. I had to do a workaround-turn on the airplane mode and then turn it off and the number will then go thru. When I got thru to the fkwits IT DIDN'T RECOGNIZED THE CARD NUMBER AND SAID IT COULD NOT HELP ME AND DISCONNECTED. When I finally got the cards activated and tried to use them at Krogers and Walmart THE CARDS WOULDN'T GO THRU. I finally gave up on the gdmnd cards. FKEM. What a trash POS bank.

I can’t believe the frustration I’ve gone through only using the card twice…. There are fees for every transaction. Depending on who you speak with, you get different outcomes. I keep having to wait 30 minutes every time they adjust something, that still doesn’t work. Marked as fraud for no reason, then you have to wait 1-2 days to get your money cause you can’t speak with the risk department. This whole card and system is the worst I’ve ever came across. Don’t even start with them!

These cards are useless! They say that the cards can be used anywhere Master Card is accepted but the cards continue to get turned down when I try to use them. Customer Service is no help whatsoever. Stay away from this company!

I have been forced to use this card for almost 2 years as it is but the company pays with during the first year alone I have lost over $100 in denied charges when the money was available even though I used the card correctly as a point of sale card like it was told I would call and talk to customer service and they would fix it for one charge and then as soon as I use it after that denied again the past 5 months 6 months I have already had over 50 to $60 in denied charges and customer service will not do anything to give it back they think we're all stupid and have no clue how to use the point of sale card this is the worst card company I've ever used and I'm getting ready to quit because the amount of money I lose is enough to feed a family for a quarter of the year and for the company to be as prestigious as it is for them to use such a low grade company as North Lane it is ridiculous if you ever are told you're getting paid with this company find somewhere else because you're going to lose money for doing nothing it's a scam the company is a scam and they do not care that you know it because they know you have no control over how and when they get paid use that to their advantage 👎👎🤥👎👎

Your app is a dismal failure. I've repeatedly tried to register my new card. Your company should be reported to the Federal Trade Commission.

Has anyone ever received a refund check from them? If so have u had any problems cashing it? Thanks for ur help.

Received refund Mastercard debit card from Spectrum. I can't activate the card. I've tried by website and telephone. They do not provide any way of talking to a real person about the issue.

Worst place ever tried using every method of activating my refund on computer phone etc for over an hour with no success so I called spectrum and their employee got the card activated. This bank should be arrested based on its fees alone

Why in the world would Tmobile, or any company for that matter, send their customers a 'REBATE" card that is so hard to use? It's ridiculous that you need to SET UP AN ACCOUNT, after you set a 4 digit code, just to use a card that was refunding me money they overcharged me? I've wasted 25 minutes on North Lanes website and have yet to be able to set up my account. For a company that has such lousy customer service scores Tmobile had complete a FAILURE to understand their customers when they decided to do this instead of simply crediting someones account.

U tried to use my card on Amazon once. It was declined and then all my funds were drained. North Lane was Zero help. They have someone stealing your money or their system is so broken it just dissappears. Just add up your transactions. I had $359 spent $150 and had $1 left. How's that?

The worst Customer service EVER. They lie right through their teeth and have no remorse for it. Best thing to do is take your money off as soon as it's put on

Can't log on. Called customer service. She reset and told me to uninstall/reinstall and try again. I did and it still won't let me on.

Wirecard/ Nortlane is the worst bank to allow payment to flow through, makes me question the people who work there.There seems to be an inside problem.

The worse Prepaid card service ever. I had the card for a week, and I have already lost $12 in cash. Not much as others have lost, but considering you look at the transaction history, and the numbers don't add up to your should be balance, its very suspicious, Take your money out and shred the card. Get your direct deposit set up with an official bank. You will lose money, without ever getting an answer why.

money missing from account. over $2000.00 . i was told by north lane that my account was hacked when i down loaded the app. money was wire transferred to another account, I called again to check fraud status, waited over an hour to speak to someone. i was told that a wire transfer was done on 06/28/21. reversed and retransferred again on 07/05/21. my question was , when i used my card or call in to check balance I have to give name , address for security purposes. but someone can just hack in and to a wire transfer, no once but twice if the first one does go through. what sucky security they have here. Now to try to get my money back due to fraud has been a pain in the ass. No one there can or will give you a direct answer. and you can never speak to the same person twice. or nobody knows the person you had spoken to before. don't use this app. and take your funds out of the debit card account and use your bank to deposit in

No text response when texting "Bal". Try to register card to check bal with northland app, doesn't work. Basically this is a POS.

can not activate my card from verizon I have tried many times please help

Sorry for being so blatant but why should I care! North Lane is the worse I have ever experienced. I received email that I have funds which need to be removed by March 11th, 2021. They assigned me a temporary card but could not use because they kept locking my account so every time I enter I need to send email to them to open my account and they never reply in a timely manner for days I will check my emails for their reply and nothing. Eventually they responded I tried different ways to transfer the money and due to their expiry date which is 02/26 on the new card which was way ahead of the deadline they gave me, I was not able to do any transaction. I emailed back and forth literally begging them to adjust so I can either make a transfer or western union and still they refused. In the last email they told me to purchase something online or check Western Union because I may have went over my limit for transfer, I did all of this got back to them and still no reply to adjust the expiry date which I believe is preventing the transaction. I keep getting emails that north lane is declining the transaction. Why are they doing this I have no idea. This is horrible service and an American company worse yet. I was told that my money will be handed over to the state of Florida....I am not even an American! So people and companies do not use this company they are not owning up to their responsibility. Cruise lines are making a big mistake to use you all to process crew salary. Worse ever and I rate you all -0/minus zero.