MoonFace app not working? crashes or has problems?

MoonFace Status

Last Updated on 2024-11-12 by Shingo Izumi

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Common MoonFace Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MoonFace app on iOS and Android devices. Solve all MoonFace app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MoonFace iPhone Issues and Solutions

MoonFace iOS app crashes, not working, errors
MoonFace iOS app network issues
MoonFace on iOS has black/white screen

MoonFace Android App Issues and Solutions

MoonFace has errors/crashing/not working
MoonFace server network connectivity issues
MoonFace has black screen

MoonFace iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MoonFace app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MoonFace app crashes or not working on Iphone (iOS):

Close and restart the MoonFace app on iPhone
Update MoonFace app to the Latest Version for iOS
Uninstall and reinstall MoonFace iPhone app
Update your iPhone to the latest iOS version

Fix MoonFace on iPhone unable to connect to server/internet connection issues::

To resolve MoonFace network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MoonFace black/white screen (blank screen) on iPhone:

Follow the MoonFace iOS app troubleshooting guide Here →

MoonFace Android App Issues and Solutions

Fix MoonFace not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MoonFace app issues:

Force Stop the MoonFace App
1. On android, goto "Settings" » click MoonFace app. » click "Force Stop".

Update MoonFace to the latest version on PlayStore

Clear MoonFace App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MoonFace app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MoonFace.

Fix MoonFace unable to contact server/ MoonFace internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MoonFace » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MoonFace » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MoonFace on android.

Solve MoonFace black/white screens issue on Android:

Follow the MoonFace android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shingo Izumi, developers of MoonFace.