Welcome to the new Lazada mobile app! Download the app and join over 140 million
shoppers across South East Asia for the best online shopping experience. Daily
essentials to special occasion to just for fun shopping – Lazada has it
all! Shop from genuine and authentic sellers on Lazada...
Lazada IOS latest update
Hi guys, Im from Manila, Philippines and I updated to the latest update from Apple App Store. After updating, Lazada app wont run. When I click the Lazada app icon, it would give me a blank black pop up and go back to Lazada app icon without opening it. This started yesterday, July 16, 2019, Wednesday. I called Lazada help desk and reported the problem. Reboot my iphone, and problem still the same. Deleted Lazada app and redownload (6 times now) with same problem. My wife too had the same problem after updating. Btw, I used iphone browsers, safari, firefox n microsoft edge n when i go to the Lazada website, got another problem, it will close the three browsers without going to the website. Btw, I used my windows 10 64bit laptop and I can log in without any problem.
Returns have been a problem
I have had to return items twice. The first time LAZADA failed to give all necessary info but told me that was all I needed. When I got to LBC they wanted me to take the package back. It was too inconvenient since I had to travel by tricycle so I left the package and contacted LAZADA. Repeatedly I was told I didn't need any further info for LBC to process the package. After talking with the Lazabot, which I hate, I finally got a real person to send me the info LBC wanted. The second time, I received an item I did not order and the second part of the order didn't arrive (I had ordered two of the same item but LAZADA makes it two orders). When I arrived at LBC I was told there was an error in the info which I had printed from the LAZADA (LBC shipping label). LBC accepted the return package. When LAZADA sent a message to me that the return had been received, they would give me credit for only one item even after I told them I didn't receive the second item. I have had one email and one phone message asking me how many items did I receive. A phone call I received asked me why I didn't return two items. Finally, after speaking to at least five different people, the issue was resolved. The staff which helped me were always polite and friendly and wanted to help. But, I think LAZADA needs to get organised and quit using that Lazabot.
Great at First. Garbage Later
During my first several purchases, they were great. Now, I’m finding more and more unprofessional, untrustworthy and unreliable sellers. Lazada must be stricter to their sellers, because these kinds of sellers will make lazada unreliable as a whole. It’s also very hard to cancel the order even if the item has been marked as “to be shipped” for almost 10 days already. What in the world would be a sensible justification for something marked as ready to be shipped and for almost 10 days it is still not shipped? My order is already rotting and it is still not shipped. I asked the seller about it but no answer. I already contacted the customer service and told me to give them 24-48 hours to give me updates and it’s already past 72 hours and counting but still no updates. So all these, coupled with very unresponsive seller and unreliable customer service, where else can I go? What else can I do? How can I possibly get back my hard-earned money? This is cheating. I’ve never felt as cheated, disappointed and frustrated in my online shopping.
Poor design and buggy
I've been using this app for about a month now and the app has multiple bugs and a poorly designed UI that make the user experience very frustrating. The most recent bug occurs when trying to contact the seller/courier (not stated- the lack of clarity is another issue I won't get into). When clicking for further assistance, I'm bright to a screen to specify my issue. I select a choice and click next. That next button seems to refresh the step rather than proceed to the next step. This inconvenience only compounds the issue I already have with my delivery and threatens to lose my delivery. On the UI design, the check out procedure is very chaotic and poorly thought out. There are some creative ideas there (lazada combines cart, saved for later, and wish lists. To purchase something you select the items from your cart and click confirm.). Overall it unnecessarily complicates the process, imho.
Good app but still lacks landscape mode
Navigation is good. No problems looking through dozen of products. Presentation of product page is very clear with different sections that is easy to jump into Deleting items in cart is not clear. It took me a while to realize that I should be swiping to display options for deleting items. It would be helpful to have this clearly presented to users. Biggest problem I have is that this app still lacks landscape mode. I am using this in my ipad and I am force to have my tablet on portrait mode. It would be helpful if landscape mode can be added especially for users like me where my tablet case only stands at landscape mode.
Checkout system needs more work.
Sept. 2018 review: It’s time to say goodbye to Lazada. I have been your longtime buyer for years but I’m done with you. Your new shipping policy is horrible and discriminating. For all products that are priced low or high, shipping fee of P1000+ per item is ridiculous. Who in their right mind would ever pay for that?? Thank God for other online shops like Shopee. Only a few barangays are affected with this new high shipping rate. Other barangays nationwide are unaffected and still have the same shipping fee of P100 upon checkout. And you call that fair?? Nice going Lazada. Goodbye to you! April 2018 review: There’s a huge glitch on COD payment option upon checkout. This needs to be fixed ASAP. It forces us to use other forms of payment options which aren’t preferable. Always prefer COD’s. To the Lazada app developer: Find the COD ERROR GLITCH upon checkout and see for yourself. This glitch has been going on for months now. Please find the time to correct it. Thanks! Checkout system on the Lazada app leads to a double pay out. Needs more work. No email confirmation sent regarding transaction. The website is fine but the Lazada app checkout system needs to be fine-tuned. The rest of the app is fine. Hope it gets fixed soon.
Poor Customer Service
Last Christmas, I ordered 4 x Sony Headsets of different colors with different prices. I received 4 x Blue ONLY headsets which was the cheapest of all the headsets on sale. I called customer service and I was informed in order to get a refund, I have to go to LBC / 711 to return the items. I asked if my shipping fee will be reimbursed because I am being asked to go out and return the items, they said no. That defeats the purpose of ordering online and paying for shipping if I have to go out and return the items. To make the story short, I kept the items, no refund, no compensation, no assistance from Lazada, my pamangkins and I when we all go out and we ALL wear BLUE headsets. Never ordered from Lazada EVER again. POOR CUSTOMER CARE, they already made the sale, why should they care, right??
Purchased an expensive product from Lazada, two days later after payment went out it’s still pending. No notification sent, I had to check the system. Followed up with customer service providing them with Proof of purchase and transfer. Now they say they need two more days to look into the problem, but they don’t work weekends so.... When you take someone’s money, then don’t process the transaction, then seemingly can’t even find the transaction, then make the customer wait more....it’s not just unprofessional, it’s untrustworthy. As of today you’ve taken my money and refuse to process the transaction, even with proof of payment. That’s called FRAUD.
Very good but needs little work
I rate it highly as it’s great having a service that provides COD delivery in the Philippines. Only thing needs fixed is the feedback service. If you rate delivery to low or say something they don’t like they won’t let it post. Also you place an order and a week later or more the seller may cancel and you can not leave them feedback, even though they wasted a week or more of your time waiting for the order, then suddenly they cancel it. Bad.
Just received my second order of stainless faucet. Packaging was excellent. No dents, scuff or anything. Installed it minutes and works fine. My lavatory faucet gives luxury class to my bathroom. My wife was very happy about it . The quality was excellent and quite heavy. I am planning to buy another for my daughter. I hope I expect to last long without rust in the future. I highly recommend this product.
Great online shopping
This is a great way to shop , I have been shopping online for a few months now and so far the items have arrived earlier or on time . The packaging has been satisfactory with no or very minimal damages. The items quality has been 90% as expected, most of the time the item as described and few that are not but by just carefully reading the descriptions and reviews. Overall it’s so much cheaper than department stores prices.
The Program great but when check orders already order is not clear description of was order. And another main thing is if like something cannot or say easy to reorder one more again. Have to search again for item and hopping is same one . eBay offer that say reorder. Thanks if you can fix this
Crooked Company that Provide Cover for Criminal Vendors
This is the most dishonest vendor on the Web. They run scams and cons to rip off your money. There are few if any honest vendors on this site. They advertise “extra large” items for sale and will send you an overpriced a dollhouse item instead. They advertise “wooden” furniture and will send you an overpriced furniture cover instead. They will advertise “Nike” shoes and will send you an overpriced cheaply-made Chinese copy instead. Their lady bags are counterfeit as are most of the other items for sale on the site. This crooked company can operate in Asia only, where there are no consumer protections. It will never be allowed to operate in Europe or the Americans.
Lazada used to be good
Those are used to be good but ever since they decided to call you before delivery instead of texting you everything went bad. When they would text me I could respond to the text message because I never have the sound on my phone it’s always on silent but I always check my text messages so this does not work for me this new policy where they call you so this is why I only give it a two star because most of my shipments nowadays they’re saying they attempted to deliver but they never texted me and they never came to my door to deliver
The photos that the seller posting are NOT the same as what the will send to you. Not all but most of the time. Order pillow cases asked for color that i needed but sent the wrong colors my mom said so ugly poor quality . Same as I ordered school bags for my nieces cause they love pink but sent me red instead. Simple instructions they cannot even follow. Just saying...
A better way to Contact apps
You can now contact Lazada -#1 Online Shopping App customer service directly
via Email using our new site - AppContacter.com
Yes. Lazada -#1 Online Shopping App is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 52,664 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Lazada -#1 Online Shopping App Is 37.1/100.
Yes. Lazada -#1 Online Shopping App is legit, but not 100% legit to us. This conclusion was arrived at by running over 52,664 Lazada -#1 Online Shopping App User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Lazada -#1 Online Shopping App Is 37.1/100.
Lazada -#1 Online Shopping App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Leave a comment: