Bloomingdale's: Shop Designer Reviews

by MiladiaM

I always like to use app instead of the website but Bloomingdales makes things hard and complicated after each update and push me to use the website instead. I’m point some big issues that I have.
•first, I noticed in the new update there is an extra banner on top of your list under search bar which is for ads!! It’s a big banner for a phone’s screen and you are not able to get rid of it. Not to mention when you’re looking for something you have all the search panel on top and this leads you to just see 2 items in your screen at the time when you wanna check something. This is a huge turn down if you wanna look for something with Bloomingdales and complete waste of time!!!
•second, when there is one size available for an item, I’m not able to see the size on that! In fact, you need to add the item to your bag and see the size at checkout which is not normal. I don’t know the reason for this but again it is such a waste of time and nonsense.
•Third, as we all want to have a easy to use app specially for shopping Bloomingdales crashes a lot more than usual (compare to other shopping apps) which makes it inconvenient for users.
I hope the developers fix this issues soon because in this case I perefer to use the website than Bloomingdales .

by Rsayer

Every single time I have purchased an item I’ve had to call and verify my information. This is now the fourth order I’ve purchased that has required verification over the phone, and my information has never changed. The customer service representatives have not been helpful at all, instead they keep on telling me to check my information and place my order again. And again, my information is correct. So I am on the phone again, trying to replace the order. Absolutely not what I would expect from this app. This is now the fourth time I have been on the phone with customer service for almost an hour, and have concluded I just won’t be ordering anything from this app in the future.

by Seynas

Bloomingdales needs improvement. Once you click on “size” to make a selection, there is no way to actually select a size. The “Done” button does nothing. You are trapped in the scroll menu without being able to choose a size and must close out of Bloomingdales altogether to escape it. Bloomingdales also crashes frequently. I tried to place an order and most of the items were sold out by the time I finally made it to checkout. It was extremely frustrating. I will only be using the website from here on out.

by Gaeorgina

Your website it awful. I just called last week to order over the phone because my password wasn’t accepted and resetting the password was a nightmare. I reset it with help on the phone. I just had the same experience right now. I reset it again. I know from talking to the man last week that’s it’s what the website does continually. It’s more than a nuisance, it’s a waste of my time. When i can’t order from this app online I give up and go the Lord And Taylor on line or other vendors that are easier to navigate. I have coupons so I am back to this app but honestly you are more work than my time is worth.

by Disappointed - 14785432

I decided to download Bloomingdales and found a great number of deal son Saturday. So I also decided to apply for the credit card. There are no this app in my location. Do, I can only shop online with them. Anyway - I placed my order and spent several hours on the phone asking them to use my new card. The order was canceled several times. I ended my call where the agent assured me her supervisor would place my order for me. I came to find out this morning that my order was canceled again. Much of the items I wanted are no longer available and the major discounts are gone. Ugh. It was a horrible experience. I even had trouble leaving a more private comment.

by Thebossbabe

Hi, hoping you can please fix the checkout issues I have been experiencing. I am unable to check out on both the Bloomingdale’s app and the Bloomingdale’s website under my loyalist account. I created a second loyalist account in order to resolve the issue. This worked once and then the issue proceeded. When I cannot check out, I leave Bloomingdale’s and go onto another website to order an item. The only other option is to call customer service to place as an order. Unfortunately it takes a long time because they enter in all our information one by one. Hoping you can take a look at the issue and I look forward to better experience with Bloomingdale’s!

by KLSLES

Tried several times to place an order through Bloomingdales and kept getting an error message that the phone number I entered was an invalid number. Then tried to order on the website but the “APP only” promos do not work. I ended up on the phone with customer service late at night for over 1/2 hour and hoping they were able to place the order for me but I still don’t have an email confirmation at this point. The whole process took way too much of my time and I’ll be searching for a store with better mobile app technology next time to place my order with

by Liajan

I believe a department store like this app should have a much better app than this!!! It’s so complicated to place an order that at some point you end up going to other websites to buy staff! 1. Payment options: Bloomingdales is so sensitive that every time you have to re-enter the information over and over again. If you want to change your payment method or you want to use more than one card forget it! You will get a headache.
2. If you want to add a gift card or you have a store credit there is no way you can guess where to input the information. And again you have to go back, call customer service( which is great by the way) and find out how to do it. And, of course, you have to start from step one!!!
It’s not good for such a respectable and famous store to have this type of app.

by Napa88

After cancelling my order twice, and being on the phone they told me they cancelled it because they couldn’t verify billing information. They are also very vague and keep saying use differently information and “ call other companies” make sure your information is correct. The credit card I use, I have been using for years and I verified with them twice. Since they’re so vague, I asked to speak with a supervisor. Their customer service plays games every single time you call and ask to speak with a supervisor. The minute you ask to speak with a supervisor the customer service representative all of the sudden starts to say “ anyone there, I can’t hear you, I’m going to hang up” then they hang up. They play games and pretend they can’t hear you every time you ask to speak with a supervisor. Horrible customer service!!! I don’t have time to keep calling back several times.

by Jacq2019

I selected items off of a wedding girlfriend registry and when I tried to check out the couple’s address didn’t auto fill. I called customer service and they eventually determined that there was a glitch in Bloomingdales . The agent told me he had to transfer me to his supervisor. I held for 5 minutes and then the call disconnected. This was my second time trying to place this order. Today’s experience took over an hour and I never got the issue resolved. I finally texted the groom and got the address from him...which I really really didn’t want to have to bother him with.

by HahHadHah

Don’t like recent changes. The ‘chat on line’ option interferes with viewing/looking at what’s on the page. Happens even when you slid the image to the left since the black arrow remains on screen. Don’t like when you go back to search results after viewing an item it takes you to the top of the page search results instead of back to the item you just viewed. Don’t like changes to filter and sort, prefer the way it was when filter and sort were separate choices.
I do most of my viewing/shopping using my iPhone. The above changes appeared mid-search. Maybe these issues only happen using the iPhone but that’s how I Brown Bag shop.

by Honeyt08

Hello As a Bloomies shopper for 30 years I am very disappointed with the customer service in the women’s shoe department. The helpfulness has gone downhill and Also I find that if shoe is not in stock the associates do not want to do a check in the system or call another store ?it’s as if they don’t want to be bothered? Bloomingdale’s is supposed to be a high end store that goes above for their customers/ clients and should be building a relationship with us so that we have a pleasant experience and want Most importantly we are spending thousands upon thousands of dollars in the store where we can also take our business somewhere else ? I’m hoping with this Customer Review can look into this matter and see where it can be improved and hopefully it will be a better experience. Sincerely, Beregen County Riverside Square Mall Shopper

by LFinLA

Each time I go back from one of choices on my wish list, it brings me back to the very top. Also when I try to delete the item from the list, it doesn’t register that I’m trying to touch the “x” to delete so instead it brings me into the item page and when I go back guess what, I’m back again at the top of the wish list. I don’t know how many times I’d to scroll through my wish list again and again and again......so I give up after awhile, just too annoying!

by Awesome Wild 30

Bloomingdales can’t give you information on past purchase. Even if I link up my account with the credit card. Sometimes I want buy something I previously bought, especially make up. Check out the Target app. They do it and I didn't have to link my credit card. My credit card was already associated with my online account. Call them and ask them the technology they used, it’s great!

by BuHoBA521

Today I received a text alert from this app that advertised “Take $25 Off Every $125 You Spend on a Large Selection of Items”. I clicked on the mini URL, then I clicked on Home Items.

At this point I expect that all products I see will be included in the promotion. Some products have the promotion listed on the product detail page, but many do not. This is very confusing. If there are items not included in the promotion, then don’t include them with products that included.

Also, I am not a fan of “Discount Taken at Checkout”. I believe most consumers prefer to see the final sale price listed after all discounts for each product. I also like to see what the final % off MSRP is after all discounts are taken.

by Ms Bloomingdale

I have shopped at this app for over forty five years yes there has been changes yes there has been many changes some good some Maybe not so good for me there is a shoe salesman name Scott at the Willow Grove Mall he will try his best to be helpful I wanted a pair of shoes

by Aqura they were not in my size I tried to MAKE the smaller size fit Didn’t work he said “i will check and maybe another store might have them in your size” today is Tuesday I need by Saturday I wanted those shores I was upset what am I going to do the closes store is in NY and I need those shoes Saturday for the fashion show on the way home all I talked about to my husband was this pair of shoes that I wanted and my toes was too long so they could not fit 8:20 at night store closes at 9 I call the shoe dept ask for Scott he remember me (the lady who was upset about her toes being too long) Scott please order me those in size 9 He was so nice I receive my shoes the Friday before the fashion show happy happy some people do try to make the customers happy they like what they do and some.... everyone is not a people person

by Kt-gogo

I love shopping at this app and Bloomingdales makes that easier on the go, but there is some room for improvement with Bloomingdales. There are not as many filtering options as other stores/apps which makes me need to scroll through a little longer to get through the options. Also, the share-by-text feature doesn’t automatically show a preview image in iMessages, which is inconvenient when I’m sharing items with friends. Other than that it’s a good app and a great store with nicely curated high quality clothing!!

by Rain@2

I’ve been shopping at this app online and in store, but I’m very disappointed in Bloomingdales . I’m always having difficulties with Bloomingdales , it glitches really bad and there is no upgrade for Bloomingdales. I have problems logging in and it keeps deleting my items in my wish list. This has been an ongoing problem.

by Frustrates Shopper

You would think this app would fix this... I can never buy the items I place in my basket 😡. When I am ready to check out, the item is NOT AVAILABLE! Why is the piece of clothing even showing as available inventory? It is so frustrating and lacking of customer service. Sometimes I feel like this app pulls some inventory when a good promotion is offered. Not happy at all!

by Cbd1206

I really enjoyed shopping on the this app app as I was tempted by the email offer to save 25% on an order. Bloomingdales downloaded quickly it was easy, clear and concise in usage. Everything was available once you logged in - credit card number and loyalist rewards for easy viewing. Thanks for being able to shop away from home or away from my PC.

by Carol In DC

I placed an order this past weekend and found out the next day it was cancelled. I called customer service to ask why and they were unable to provide a reason. The rep placed the order for me again and 24 hrs later I see no evidence on my account the order was actually placed.
Every time I want to use gift cards for my online order I have to go thru the hassle of calling customer service to place the order because the website will not recognize the giftcards. I am also unable to use my loyalty rewards. Get your systems fixed please!

by Dowager77

Well ~ Of Course “The Polo Cologne” was wonderful.
However...Again there are very serious problems with Shipping and Lying About Availability! I was originally told that my order would arrive before Christmas...TWICE! It did not. Then, I had to remind the sales associate about the “free gift” (a rather crappy one at that!) Which Somehow Got Lost and was Shipped Another Day After Christmas!
They have not asked me to review my Skincare Items Here. Suffice to say, out of Three Estée Lauder Items, Only One Arrived!
The second one they, Yes THEY! Placed on “pickup in store” and the third item was CANCELLED!!! No Warning, No Explanation, NOTHING!
After 3 Phone Calls to Customer Service who said that they had “fixed the problem” and the rest of my items would be shipped...Nothing! Then... I called The Store in Short Hills and was having a nice conversation with the saleswoman who said that I Could Order Through Her, Then! Said to me: “Ohh! I have a customer and I’m the only one here...Gotta Go! Nice speaking with you...”, and! Hung Up On Me 😳 I couldn’t make this ridiculousness up if I tried!
Soooooo...I then called Nordstrom’s and Finally Got The Service and Items That I Wanted! I would advise you all to do the same...Yes! I too miss The this app Of Yore...😑

by Noxangel

1 - when you click on items on the wish list, wish it would take you back on the description page. Instead of searching the item again just to read the description. Too cumbersome.

2 - Easier access to the reviews

3 - more detailed information on products.

by AlwaysSmiling;-)

I m surprised to read all the bad reviews so maybe people write only when unhappy so they deserve a good one.
I bought my lingerie here a couple times and I ve been very happy and have received everything as expected day delivery and product.
As a French in love with NYC but living in San Francisco this app is a place where I find both American and European fashion brands I love .

by 5-Town Customer

I received a Rewards Gift Card yesterday at the Store towards my next purchase. Unfortunately, I didn’t have the Rewards card with me when making an online purchase today.
this app should add reward dollars to your this app Credit Card Account so it automatically applies to any purchase either online or in the store.
It will save on paper especially since you are now charging 5 cents for each paper bag. (I assume to save on paper)
Macy’s automatically adds reward dollars at check out so you do not have to keep track of any paper promotional cards.
You should definitely link Rewards dollars to each cardholders account.
Thank you!

by Trayj@50

I have been a loyal Bloomingdale’s shopper since the late 80’s. I love the quality brands including the variety from home to fashion. If I encountered a problem, customer service is efficient, very helpful, and most of all they sincerely do all that they can to make your experience better.