Contact Lazada Support

During my first several purchases, they were great. Now, I’m finding more and more unprofessional, untrustworthy and unreliable sellers. Lazada must be stricter to their sellers, because these kinds of sellers will make lazada unreliable as a whole. It’s also very hard to cancel the order even if the item has been marked as “to be shipped” for almost 10 days already. What in the world would be a sensible justification for something marked as ready to be shipped and for almost 10 days it is still not shipped? My order is already rotting and it is still not shipped. I asked the seller about it but no answer. I already contacted the customer service and told me to give them 24-48 hours to give me updates and it’s already past 72 hours and counting but still no updates. So all these, coupled with very unresponsive seller and unreliable customer service, where else can I go? What else can I do? How can I possibly get back my hard-earned money? This is cheating. I’ve never felt as cheated, disappointed and frustrated in my online shopping.

Bought a few items from them for my parents in Vietnam and it was all fine. Then had an issue with a rice cooker that came damaged. Talked to the shop and they said they would look into it. A week passed and nothing. Mind you we only wanted an exchange, not even to return it. So after that week we had to escalate the issue to Lazada. Turns out the shop said we already returned the item. I asked my mom and she said no one came over to pick it up. So Lazada said to talk to the shop again... another back and forth for a few days and they just said take it up with Lazada, we don’t know what to tell you. We showed timestamped pics with Lazada and they kept passing us back and forth between their staff. Very unprofessional and not helpful at all. Lazada needs to vet their distributors and they need to train their staff better on how to talk to their customers. Other times we bought were fine, but if you get an item that is damaged BE WARY!!!

I've been using this app for about a month now and the app has multiple bugs and a poorly designed UI that make the user experience very frustrating. The most recent bug occurs when trying to contact the seller/courier (not stated- the lack of clarity is another issue I won't get into). When clicking for further assistance, I'm bright to a screen to specify my issue. I select a choice and click next. That next button seems to refresh the step rather than proceed to the next step. This inconvenience only compounds the issue I already have with my delivery and threatens to lose my delivery. On the UI design, the check out procedure is very chaotic and poorly thought out. There are some creative ideas there (lazada combines cart, saved for later, and wish lists. To purchase something you select the items from your cart and click confirm.). Overall it unnecessarily complicates the process, imho.