My AXP app not working? crashes or has problems?

My AXP Status

Published by NCARB

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Reported Issues: 1 Comments

By Brian McKinney 2 years ago

Dear AXP Team, I have an AXP account: bcmckinney@redacted, with a password, and for some reason I am not able to log into the app. The message is that "I do not have an account", when I am able to log into the website without a glitch. Any help is appreciated — Many thanks, Brian C. McKinney

Common dislikes about My AXP app

- App does not adjust to fit all phone screens

- No notification on the app for approved hours

- Cannot edit or submit reports if total hours exceed initial average hour input, which is a problem for those who work overtime.

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Common My AXP Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My AXP app on iOS and Android devices. Solve all My AXP app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My AXP iPhone Issues and Solutions

My AXP iOS app crashes, not working, errors
My AXP iOS app network issues
My AXP on iOS has black/white screen

My AXP Android App Issues and Solutions

My AXP has errors/crashing/not working
My AXP server network connectivity issues
My AXP has black screen

My AXP iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My AXP app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My AXP app crashes or not working on Iphone (iOS):

Close and restart the My AXP app on iPhone
Update My AXP app to the Latest Version for iOS
Uninstall and reinstall My AXP iPhone app
Update your iPhone to the latest iOS version

Fix My AXP on iPhone unable to connect to server/internet connection issues::

To resolve My AXP network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My AXP black/white screen (blank screen) on iPhone:

Follow the My AXP iOS app troubleshooting guide Here →

My AXP Android App Issues and Solutions

Fix My AXP not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My AXP app issues:

Force Stop the My AXP App
1. On android, goto "Settings" » click My AXP app. » click "Force Stop".

Update My AXP to the latest version on PlayStore

Clear My AXP App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My AXP app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My AXP.

Fix My AXP unable to contact server/ My AXP internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My AXP » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My AXP » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My AXP on android.

Solve My AXP black/white screens issue on Android:

Follow the My AXP android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NCARB, developers of My AXP.

100% Contact Match

Developer: NCARB Mobile

E-Mail: [email protected]

Website: Visit My AXP Website

66.67% Contact Match

Developer: AXP Labs

E-Mail: [email protected]

Website: Visit AXP Labs Website

About this app

Reporting hours for the Architectural Experience Program (AXP) has never been easier, thanks to NCARB’s mobile app My AXP. The latest version reflects the program’s current requirements of 3,740 hours under six experience areas. Note: My AXP is designed for licensure candidates who have already established an NCARB Record and have begun reporting hours.