Salesforce Authenticator Reviews

by DirtyDan404

Sales is horribly intrusive and inconvenient. The only way it will remember a trusted device is if location tracking is set to “Always allow.” This is due to the way the authenticator handles registered devices: it is based on geographic location, so I see the street address of the sign-in attempt. I never permit any apps to “always track” my location and it seems outrageous that this would be necessary in order for Salesforce Authenticator to do something as simple as remember a trusted computer. I’ve never encountered another authenticator app with this behavior. Users are left with the poor choice of either permitting Sales to track them at all times (as an aside, this is poor handling because the location icon is always visible in the iOS status bar, which is its own annoyance), or to manually approve the sign-in attempt every single time. Truly noxious app behavior.

by Overslept 227

I would give Sales zero stars if I could. Unless you “always allow” Sales to know your location it won’t remember your location even if you select always remember this location. I don’t mind to have app know my location while using it but there is zero reason it always needs that information. Remember while using still can locate me down to the exact address so there is no reason it can’t remember it when saved. You literally have to Authenticate every time you open Salesforce.

by Finnbar3030

Sales is unnecessarily intrusive. I should be able to trust a device and log in easily. In order to do this with this new MFA requirement I have to always have an app open in my phone, draining my battery, sharing my location with Salesforce at all times. Just way to much inconvenience and data sharing. Salesforce needs to relax these requirements. My company’s Salesforce data does not require this level of security. SMS 2FA is fine for our needs.

by TechBek

The Authenticator functions but might require a heavy lift to get it there and it doesn’t play well with all SF access points. If you’re logging in to SF via a browser, the Authenticator is straightforward. If you’re trying to use SF extension for Gmail it’s amateur. Sometimes you have to uninstall and reinstall the extension entirely because even after you click Approve on Sales , it won’t let you in on the Extension. Have had to reinstall twice within first three weeks. If you have already authenticated your device and logged in to SF in a browser, you still have to do it again on the same device to get into the Extension. The functional but amateur fix is to authenticate on the browser experience first, then on the extension, otherwise you’ll click approve on Sales again and again, but you won’t be able to get in.

by Jpwest

If you have to use MFA, this Authenticator used to be as good as it gets. I could click “remember my location” and I wouldn’t have to authenticate more than once a day. I could authenticate on my Apple Watch.

Now I am never prompted to “remember my location” when logging in to SFB2C. I have to use my phone for every login.

And the Watch app no longer works. I get the notification and click “Approve,” and my watch tells me I have to authenticate on my phone.

by Salesguy041986

This is a huge productivity waster and battery drainer. Why do I have to approve this thing multiple times a day every time I log into the same instance from the same place. Why does salesforce want to know your location in the background all the time? Customers and end-users do not care about why you need this they just recognize the terrible user experience and productivity drains they get. No one wants salesforce and no one wants Sales. Businesses have no other choice.

by Jhealen

Salesforce is slowly making Sales required to use their services. MFA is required to be enabled, with Sales being the default. They state that other Authenticator apps or methods can be used, but they force biometric logins (Lightning Login) behind Sales, which requires allows on location data. OATH doesn’t require location data, so why? So you can disable MFA for a location.
The backup seems nice, but that seems to invalidate the secret key that the one time password is generated from since you can transfer it with a text message. SMS is insecure for MFA, but fine for transferring the data for Sales.

by Gibson424

The most useful feature of Sales is nothing more than wishful thinking. I sit in the exact same spot in my house every day, I have location services set to “always allow,” and I’ve enabled “always trust at this location” at least 50 times. Sometimes it works, usually it doesn’t. This is the most infuriating thing, especially when MFA is now required for all Salesforce users. Salesforce has always gone out of their way to get in the way of productivity (randomly forcing me into Lightning and making me click out of a pop up before I can revert, among other things) and this is the most frustrating example yet.

by AnointedOrateur

This crap do not work. I was sent this malarkey for my job and this was nothing. I am supposed to put my personal information in here? That’s not an option. There is nothing in here to say the device I am using is work related or home related. Then, why is Sales using geo-location if you are not asking for the type of device and other specific questions? Then to make matters worse, this is supposed to be connected to some software called “Salesforce” yet there is no way to connect these two entities together AND you can still log into SalesForce through your PC and/or Mobile device without an issue. So what is this supposed to be used for again? This is a waste of my time and never will I use this or recommend this to any company to use.

by AnnoyeduserLB22

I hate authenticating to enter Salesforce. I do not always have my phone on me when I need to enter Salesforce and even when I do Sales is slow. It doesn’t pop up immediately when I try to login every time and it never remembers my device even though it asks me every single time with another annoying pop up if the location is trusted. I don’t understand why this extra step is so necessary and if it is why it has to be so inconvenient. If I could just say that this location was always trusted as Sales implies it might be easier but that is not the case and seeing it as a false option is even more annoying. Having to authenticate every single time I log into something I use every single day from the same location and the same devices is kind of ridiculous.

by An Angry Employee

I always log in to this app force from the same location at the same docking station on every day, and every day I check off the box that has the option “always approve from this location” yet, EVERY DAY,2-3 times a day, I have to re authenticate my account when it times out and it NEVER AUTO APPROVES. It is very frustrating, if the feature doesn’t work, don’t offer it in Sales , it would be beneficial to fix this aspect or just leave it out entirely.

by Mrwinterje

Brought to you by the company that took 15 years to roll out a UI update. Despite being the biggest Software company on earth, Salesforce continues to prove that even the making the most basic and usable of products evades them. Despite having all of the settings correct, the geofencing for remember location doesn’t work. I expected nothing and I’m still disappointed.

by Allybabe8495

As everyone else states, the “remember this location” does not work. Additionally, I HATE that when you get the push notification, you have to actually unlock the phone, open Sales , and THEN approve. Every other Authenticator app I’ve used allows you to do this all from the push notification on Home Screen. You should be able to push, and the approve option shows. Wastes time having to launch the entire app for the approval button

by Onugirl

I keep having to turn on the “always approve requests from this location”. I’ve allowed Sales to use my location even in the background, and sometimes it doesn’t work, but I’ve probably had to re-approve that at least 4 times this week already, sometimes multiple times a day.

by Name4747383838

Sales
Works fine. However the toggle for “ always automatically log in” needs to be pressed every single time. After doing this 10+ times a day it’s enough to warrant 3 stars, unfortunately. Im not a developer but the sensitivity of the geofence based on your location needs to be widened to where if I move 3 feet in my room I shouldn’t have to re log in.

by TCUFan1234

All in all, Sales works great!

Only issue is that the location it identifies changes, even when I’m logging in from the exact same spot. And the trusted location seems to only save one at a time. So if this could get tweaked so I could always log in from my trusted locations, that’d be great.

This is a small thing though, and I really do appreciate the simplicity and security of Sales!

by Sam Phelps

I was on a plane and it must’ve been a connectivity issue but the six digits to authenticate me getting in wouldn’t work and I couldn’t work on a three hour plane ride. Other than that this is a very simple and useful way of going about and keeping things secure.

by Finalhawk

This makes me feel all the more secure in my work in that I'm given unique entries if I need to sign in from different devices. Having an estimated address is also a plus in monitoring where someone may be attempting to sign in from.

by Ash.S.

I tried a number of other authenticators before I landed on Sales. It was simple, clean, and did exactly what I was looking for. I especially appreciate the location option. I will continue to use and continue to recommend it to others.

by Sunny Chalissery

Our company just transitioned to using Sales for security purposes. I’m a big fan of dual authentication. So, this was a nobrainer in my mind. No complaints. Super easy to login with. User interface is clean. Highly recommend for other companies to use.

by AA Kyle

Gets the job done but frustrating as it asks me several times a day if I want to add my home as a “trusted location.” Yes! Please! For the love of god, add it as a trusted location. Also, minor, but when I login, often before I even get the alert on my phone, the login screen starts shaking to tell me to check my phone. Workin’ on it friend. I’m workin’ on it.

by Basakjayan

I just randomly tried Sales and turned out to be very good for my use case. Lightweight and simple, and also has backup features. Only question is, will it remain free forever for personal use?

by E_payne11

I’ve been using this for a while now and it’s become second nature. Sales gives me the peace of mind that my security and company info is safe.

by Vancejeremiah

Works as advertised. Used it for over a month with multiple accounts. No issues so far. Keep up the good work.

by Arengade

Hasn’t failed me, and it looks really clean. Have not encountered any bugs, or issues with this authentication service.

My compliments, and thanks to the developers.

by Rcgp18

Super reliable. Makes my life a little easier by having one less password to remember.

by BoogieSF

Does what it’s supposed to and does it effortlessly. Can get approval requests on Apple Watch and phone for quick approvals.

by Infam0uz17

This is the more complete Authenticator you can use very safe and very simple to use

by 1 Big PaPa

Sales makes my job so easy, with new update just with a click of a button on my mobile and I am in.

by Trybaljo

This is so helpful especially when I don't have my key on hand. Thanks!

by Facesofdave

There are other methods that require physical devices or manually typing codes, the push notification approval of Authenticator makes MFA a breeze.

by SxHULK

I like Sales , just downloaded for work at  but there’s no complication for the Apple Watch! Please have that done pretty please! Lol

by Jjduff8

Works as promised with no issues. Even allows me to authenticate from my Apple Watch.

by Pat.o.young34

Works as designed and way above the rest of the market.

by Cog In The Machine

I’ve been using it for a couple of months now. It’s great!