UKG Workforce Central Reviews

An app designed as a time clock must be quick and dependable. A time clock app should not spool and spool for minutes (messing up the clock in time), then give an error message. The message is sometimes (not always) a “server error.” I suspect the WiFi trying to override cellular data (or vice-versa) may have something to do with it on occasions. The slowness may be because of the mapping feature. The location recorder / mapping feature must be active (turned on) to clock in. If turned off, it will not work. However, even if turned on, if there is a glitch with the mapping, the employee can not clock in. I have had to go back into the settings to verify the mapping is on, like flipping a breaker switch.

My experience: In the last week, I have attempted more times than I was successful in clocking in with UKGWork. I am contacting our personnel department to report the issue.

Bottom line: When it works it takes too long, when it doesn’t work, it doesn’t work.

UKGWork is hard to use, which is unfortunate because my employer has decided it will be the ONLY way to clock in starting in January. My biggest complaint is that I can’t have it save my password and there is no Face ID option. Even worse, when I try to use the iOS “keychain” function to log in quicker, it won’t automatically pull up the associated password that way either. So I literally have to type in my long password required by my employer, or do a manual search in the list of saved passwords. So annoying!! Also, the screen to add a time stamp is not intuitive. It has all these things about transfer at the top, and the “punch” button is hidden down at the very bottom. For someone like me who only needs to clock in and out each day, with no complicated transfers or deduction cancels, it would be a lot more obvious if the PUNCH button was placed prominently and obviously. Please, please update UKGWork to make it more user friendly.

I have used it twice and already am looking for needles to stick in my eyes. 1) There’s no quick way to punch in - forced to enter password each punch, NO fingerprint NO face ID login. 2) NO daily hours worked total (yes YOU have to calculate how many hours you worked each day) 3) Only PAY PERIOD (2-week) cumulative hours, NO shift, NO day, NO week subtotals 4) The Geo Fence was showing me in the parking lot not in the building where I was and took me 5 minutes to punch in - had to shut down app & turn off location services then relaunch both just to punch in - lost work time, lost wages. 5) The most important task PUNCHING is a teeny tiny word in small font IN THE BOTTOM RIGHT CORNER IN THE FOOTER 6) SLOW SLOW SLOW. I suspect UKGWork’s requirements writers & testers were getting a lot of laundry & yard work done and the developers are cheap offshore labor who never used smartphones nor a timecard app before for their $100/week paycheck. The system McDonalds used 35 years ago is better than this.

UKG is worth $22 billion, but they can’t have the security measures in place to prevent this from happening in the first place? Some people got paid 10% of their paychecks. Some people got 0%. All because this company decided it didn’t care enough about its customers to be secure. The merger happened in early 2020, but nobody from either Kronos or Ultimate thought “Maybe we should update our security protocols just in case…?”

Don’t even get me started on the trash UI of UKGWork which hasn’t been updated in years, long before the merging of the two companies. Looks like it’s from 1997. It’s literally that bad. The ONLY good to come from this hack is nobody has to be subjected to such an ugly UI. That says a lot about how bad UKGWork is.

Why Edgewood Healthcare went to Kronos from ADP in the first place is beyond me. At least when ADP was “hacked” it was mostly due to individual companies not being careful with activation codes. Kronos? Nah, ALL customers are affected.

Worst. Who did you hire for the coding and design? 2 year olds? No, a 2 year old could do better than what you did. Incredibly hard to navigate, incredibly slow, and severely user unfriendly, even for those who are tech savvy. I don’t know if your budget was $30, but even with that you can hire better people to make this. Imagine using this on an old computer, or the terrible mobiles we are given at work. Takes a minute to load (which is way too much when you’re on the clock trying to work) and that’s if you’re even lucky to get UKGWork to launch. I literally cannot think of any reason why UKGWork is terrible other than it was designed and coded by some high up exec. who’s never had to deal with the actual program. I never leave reviews like this. When an app makes you want to jump off a cliff with no parachute, you’re doing something terribly wrong.

I can’t believe this is an actual app made by actual people pushed out and approved by actual people to be used by most companies to date, and yet some how with all of this UKGWork still remains in a state of instability and complete ignorance towards the user.
Let’s make a list from just having UKGWork for 2 days:
1. Timed out requests happen more than I can count
2. I’ve watched scheduled times switch days back and forth uncontrollably and the only way to stop it is force closing UKGWork .
3. UI/UX come from what feels like a website from 2001, no information hierarchy, buttons placed to just be there, colors and design chosen by an exec with no design experience whatsoever.
4. Wanted to switch apps real quick for a piece of info for UKGWork ? Sorry, you need to sign out and back in because the connection is immediately severed once UKGWork is switched.
5. Alerts and notifications don’t like to be told what to do, so in any case it doesn’t matter what you try to do, the alerts won’t disappear no matter how many times you hit delete.
This is just the few things I’ve run into having UKGWork for less than 2 days, but as someone who works in the design industry, having to use UKGWork feels like a punch in the gut and tearing my diploma in half.

1. It’s a challenge getting the touch buttons on the bottom left and right corner to respond because the wording is too far down in to the corner. Suggest reconfiguring the format of the page for the screens or moving the words that require a touch response not so close to the bottom or corners.
2. Session timed out time is too short. As a manager I often have to switch between two apps to confirm schedules, etc, and when I switch back my session timed out. Maybe have a user setting for session time out with option from 1-minute to 5-minutes.
3. Needs more functionality for managers that you can do with the PC version such as opening up the shift for the day and adding in pay codes such as precept pay or charge pay, etc.
4. Allow flagged items to be marked as reviewed.

It’s pretty clear KRONOS provides UKGWork only so they can say they have one. They’ve all but yielded the space to third party mobile app devs. UKGWork is so clunky it makes even the simplest tasks a confusing ordeal for no particular reason. For example, the view for shift schedules (not shown in the screenshot examples, natch) seems to be deliberately designed to confuse employees. There are line breaks between the day name and the shift times but there is nothing between each day. It makes zero sense. The real-world result is constant confusion amongst the shift employees who have irregular shift start times. Without fail, every day at least one team has to start the shift with at least one person short because someone misread their schedule. The only thing more ridiculous than this bad UX is the fact that it has been this way for as long as anyone can remember.

UKGWork , set up correctly, works fine for seeing a day of scheduling at a time. It works fine for seeing and submitting other information. But at no point is it smooth, logging in takes a bit and must be done from blank each time, regardless of the remember me setting.

Security seems fine, it automatically logs you out after a bit, but if you need to pull the schedule into another app you likely need to go day by day for the notes about each shift. For me this routinely means logging back in at some point while checking over my schedule. So it would be tremendously convenient if it was easier to export to Calendar, if it allowed for FaceID, and if it remembered log-in credentials.

Still, beats out the standard method my work puts out (paper sheets in the break room) for scheduling.

UKGWork is so difficult to use. It automatically logs off too quickly before I can even write my schedule down in my calendar. It’s difficult to read my schedule and I’ve shown up to work at the wrong time and date because of the way information is displayed. Information is hard to find and my accrued hours are difficult to figure out. I wish I could login on my computer to see my schedule but instead I have to deal with this barely functioning app. What a shame that so many businesses actually rely on this piece of junk and expect their employees to use it. I would hope they’d consider hiring some UX and UI designers to make it more functional and user friendly. I would expect they’d have enough money to hire some real designers considering hospitals and large corporations like Nike use it.

I honestly never write reviews but I had too on UKGWork. Sadly where I work we use this but it is awful. U always have to sign in, it never keeps you signed in which is just an inconvenience. There is a certain amount of time it will keep in UKGWork before it logs you out. Not only that if you want to take or see if someone can cover your shift it always comes up with an error. Almost no one can put their shift up on UKGWork. That feature almost never works. I hope one day the people who run UKGWork actually fixes UKGWork. It is honestly disappointing. Almost everything about UKGWork is just awful. The only thing you can really do is check your schedule and that’s it. Everything else doesn’t work.

Someone PLEASE correct the UI of UKGWork! The “apply” button is glitchy and in the most awkward location. Same can be said for pretty much all the other functions. Also, whomever thought making the “apply” button change into the “approve” button after clicking is insane. Because the reaction time is so slow, you don’t even realize that you inadvertently clicked again and it then approves your time card!! This then causes another back step that takes up more time (removing the approval)and subsequently losing your progress and starting over. Another issue is it never wants to log out!!! UKGWork spins, but never changes or confirms successful log out... just freezes and requires UKGWork to be forced closed. VERY. POOR. DESIGN.!!!

PLEASE IMPROVE! MAYBE EVEN START OVER!

UKGWork needs some work It’s a bit hard to navigate or say how many issues it has because there are so many. However here are a couple of issues that I have run into. UKGWork alerts you to tasks that you need to complete but it doesn’t clear the tasks once you’ve completed them. There is no way for you to save your password to open UKGWork or use your phones password features like Touch ID or Face ID so that you don’t have to constantly put your long password in it. There are many other issues with UKGWork and I think that the developers should do beta testing so that they can fix these issues to create a superior product. UKGWork feels like it was alpha tested because it’s a subpar product that feels rushed to get out.

I have been using UKGWork for 3 years now to access my work schedule, and time and time again, it has failed to impress me. UKGWork always leaves me frustrated, as there always seems to be something wrong with it. As many other reviews have stated, this is hands down the worst app I have ever used. In fact, it’s unusable. I have to sign in about 4 times, sometimes more, for it to finally give me access to my account. There are always error messages popping up. Some days the log in page won’t even load. The creator must not even read reviews, because it hasn’t improved at all despite countless one star reviews. Warn your employers! Refrain from using UKGWork if you can! Or risk not being able to access your schedule...

The employers have so much customization options that I didn’t think it was possible to request a day off on UKGWork , only to find out that it’s possible for the employees to remove the option and mine did. Half the time I get an error message when trying to open UKGWork . I only open UKGWork once a week to screenshot my schedule and just look at my photos to see what my schedule looks like for the week.
And heaven forbid you need to post a shift to get it covered. I had to that recently for a shift a few weeks out, and trying to figure out how to do that was the most convoluted task I have tried to do on a work app. Last work app I had it was all very streamlined, it even had Face ID! Never thought I’d say that I miss that app

I’d rather use nail clippers to remove the bottom half of all of my teeth and then bite into some ice cream than ever think about UKGWork again. I could cry onto a keyboard, short it out, and take all of the zeros and ones that came from it and make a better app. Y’all should fire whoever made this and hire a monkey. If a monkey can eventually make Shakespeare, one could certainly make something better than this, on the first try, mind you. This doesn’t deserve any of the stars it gets, and I don’t know who’s getting paid to rate it anything higher than one star, but they should be ashamed of themselves for selling out their dignity. I have to stop writing now; I’m nauseous thinking about this. I’ve never been happier to delete an app in my entire life. Good riddance.

I was hoping not to get this back after the ransomware attack or maybe they might have improved it while it wasn’t being used by anybody. Well, since my company made us start using it again I long for the days of Workforce and Teams Shifts. At least those apps would open and open quickly. UKGWork is terrible. It takes so long to either open or fails to open that its next to useless. I have one thing to do and that is punch in an out. That act that take a second entails waiting most times minutes for UKGWork to open, login and take you tot he right page…..if it does that at all. I don't know why my company stuck with Kronos and I don't know why Kronos cant make something that works.

I agree with the previous review. This is the worst app ever made. I cannot believe that it was not only created and published, but is actually being used by employers. What are you thinking!!!!!!???? Once again, UKGWork is not loading so I cannot see my schedule. I hope I don’t have work today because who knows! When it does load (miraculously), it times out so quickly that I have to reload it all over again. This process makes me want to chuck my iPhone out the window and quit my job. Seriously. Why do the creators make UKGWork so confusing to read too?! It’s just a simple schedule!!!! Do better!!!!!!!!!!!!! If you’re an employer, please please PLEASE use a different app. Save your employees the torture that comes with downloading this trash.

Every other day or so, when I go to log in to UKGWork , I receive a server error, which is inescapable unless you delete UKGWork and all its data, and re-download UKGWork , re-enter the server, and log in again. A lot of effort just to check my schedule. I’ve checked with IT to make sure the issue isn’t a server problem on our side, which they confirmed. UKGWork itself does the job, with some UX issues if I’m being picky (the assortment of coworkers whose shifts I can see to swap with seems entirely random, with no regard for who is actually in my line of business), but otherwise when it works, it works fine. I just lost count of how many re-downloads I’ve had to do once it surpassed 20 this year.

Update: I genuinely hope my employer terminated the contract with this terrible service as a result of the nation wide outage.

I’ve had to use this atrocious application for clocking in and out with my employer for 7 years and every year it gets worse. I have a new phone on the latest software with a reliable network and even that can’t make UKGWork function properly. I can log in as I’m walking out the door and it finally connects around the on ramp of the freeway. Thank you for adding several minutes to each pay day while also giving the illusion that I’m chronically late because of how long this application takes to load. I hope this company goes out of business. That is all

I relied a lot on Kronos to know my schedule a few days in advance, sometimes up to two weeks and to double check that I was clocking in at the correct times, but lately it’s really been buggy.

UKGWork doesn’t have Touch ID which is a little annoying since my company is allergic to any passwords that are less than 15 characters, but whatever. The real issue with me is how often UKGWork freezes mid-log in with a message telling me that connection to the server can’t be made. So I get kicked into the log in page and I have to type my monster password in. Again. Lately it’s been happening multiple times, sometimes needing up to four or even five log in attempts before I manage to access my schedule and punches. Sometimes I log in and try to select my schedule and as it’s loading I get the server error message and get kicked back out to the main page all over again. Very frustrating.

My company was planning to phase out of paper scheduling and rely solely on Kronos to get us scheduled for shifts, but they haven’t rolled it out yet. I’m glad they haven’t, because UKGWork has been a REAL hassle to navigate lately.

Ok, so to be frank, when I from my employer heard we were going to apps for scheduling and requesting time off (which is beyond awesome since retail workers really need to have that ability to have a life too), I was excited. Come to find out, I started to have trouble when my authorization for UKGWork came up as SMS instead of the mobile app itself. My managers had to reopen the training to get the authorization set up again and again since it still showed up as sms after that. Now, it shows on their end that I am authorized to use the mobile app. Why am I saying all of this? Because I am stuck on setting up the security questions. Every time I attempt logging in to UKGWork , I get asked to setup security questions. Whenever I click save and continue, the screen just stays on the screen where I set up the security questions...no matter what I do(check for iOS updates for my iPhone 8, update apps, uninstall and reinstall UKGWork , even talking to my managers) and I am at the point of just asking them permission to call our IT people from my home for help. Please fix this issue or tell me what is going on..

It never works. Every time I sign in I get a white screen and nothing else. I have to find a computer at work and wait to clock in. Very bad app.

UKGWork is named after the Greek word “Cronos” the god of the universe aka “Saturn” For the developer to name such a terrible app after a god is beyond me?? It never updates our location and rarely records our time. People has gotten into trouble at my job because UKGWork didn’t update their time punch. I’m having lunch with the CEO of my company and I will make it my business to bring up this problem to him. Hopefully he will invest in another app service that can keep track of his employees time. In the meantime I’ll make it my business to research another time keeping app developer that’s worth the money and contract. I hope your contract gets cancelled or not renewed KronosMobile, you have done nothing to improve your app after thousands of the same complaints over the years. Say what you will, but the problems has not been fixed and it looks like just pure laziness on your teams behalf.

This is the worst app Target has ever decided to make us all download and use. All of the previous apps worked just fine so I don’t know why they decided to change apps yet again to this one. It has no option to stay signed in on your own device, it is almost impossible to get signed in because it wants so many levels of security and tells you you’re denied when answering the questions correctly. There’s no option to use finger print or face scanning to sign in on your phone. If by some miracle you do get in it shows the schedule weird not by calendar week. So if I look on a Thursday it will show Thur thru Thur which looks like you are not scheduled on the Friday because it chopped off part of the week. Worst stupid decision they ever made. We had a perfectly good app and they changed to this. And now Kronos wants me to install an additional app to add even more security.🤬 No thank you! I don’t need yet another app to help prevent me or anyone else from seeing my schedule on Kronos. I’d give it zero stars if it would let me.

The fact that I have to log in every time is annoying. The way it shows the days of my shifts is not easy on the eyes. I as the user have to put in the effort to carefully look at what dates correlate to what shift times, they are all just bunched together for the week. I also have to put in effort to add up how many hours I’m getting a week while our previous app, Branch did and even calculated my earnings for the week. Kronos app is just plain annoying and not user friendly.

Shift coverage is also real annoying to look at and navigate through. I don’t get to immediatley read who needs shift coverage and for what job role. I have to go into the tab, tap on the information icon, and read through the description of coding to identify what the job role is.

As an app you have to work for the user, not make the user work for UKGWork . Many improvements are needed as far as user friendliness. I don’t know why my employer decided to switch from Branch, which was by far a better app the Kronos.

Kronos,

You guys are one of, if not the, largest timekeeping applications on the market. I work for an extremely large company that spreads across all of North America, Canada, several other countries, and we all use Kronos to log our hours. I know funds aren’t an issue so please update your software!

There’s not a single employee I’ve met across any company that has good things to say about Kronos. The log in process is about as slow as it can possibly be, you can’t clock in and then look at your time card without getting an error message, and much more problems. I have to email timekeeping at least once a week to get my time card changed strictly because of UKGWork not working properly. To be such a large operating system, your software is still running like a startup company. Invest in your programming please! There should be no reason you have an average of 1.4 star reviews with the amount of users y’all have... listen to your customers and fix the issues!

I cannot understand the thought process that went into making UKGWork. It’s the worst app to look at your schedules and have to get used to how it’s displayed. There needs to be a huge overhaul or completely change how it looks and how you navigate through. One main thing is not having the ability to stay logged in or use Touch ID or Face ID. They do not update or keep up to date with all the new tech that makes day to day life much easier. They’re stuck in the past and looks like they have no urge to even continue improvement. If you ever forget your password and can’t remember your security answer to one question, UKGWork doesn’t even ask any of the other security questions so you can reset your password which is the point of the security questions. I would never employ this company if I myself ever needed something like this. Honestly think the company I work for is paying so much money for something not worth it.

I have used many scheduling apps and this is by far the worst experience I have had. Between the constant (and I mean constant) server issues and the terrible interface, I cannot see why any employer would willfully use UKGWork as a primary form of schedule. About 1 in 20 times I might be able to actually log in, and if I do get to log in, I better pray that it doesn’t crash before I can check what hours I work. At first I thought hey, maybe they are just having some problems but for the past 7 months UKGWork is only one thing. Consistent. Consistently crap. In those 7 months UKGWork has only recieved 1 or 2 updates and they apparently did nothing to fix any issues that many people are complaining about. There is a reason they only have a 1.5/5 rating on UKGWork Store. Encourage your employer to search out other more user friendly, dedicated services and do not support KronosMobile.

The company I work for uses UKGWork for scheduling and before the layout got changed, I didn’t necessarily have too many issues with it other than the occasional server error and such, but the layout they use just recently got updated without me really knowing about it, and now I can’t even check my schedule, because when I try to sign in I get stuck at the screen where it says that I’m signed in, because when I click “close” it doesn’t even work, then the x in the upper right hand corner is smack dab in the middle of the three dots, so the x is practically useless. I’ve tried uninstalling UKGWork , turning my phone off then back on, then reinstalling UKGWork multiple times, but I’m having the same issue. I’m not sure if this is something on the company I work for’s end, or on the apps end, but it’s really annoying.

I’ve seen great improvements overtime with UKGWork. However, some things can still be addressed. UKGWork navigation is still a little weird. A feature to export your work schedule to your phone calendar would be tremendously helpful. Saves a lot of time and irritability that comes with logging in due to the lengthy password requirements. Also, please allow the user as a individual to turn the Touch ID on/off as they chose. When you work for a larger corporation where it’s IMPOSSIBLE to discuss things like scheduling functions, it makes it hard to pass the word on to have them “allow” employees to use Touch ID. The company I work for has 100,000 employees. No way for me to say “hey john, turn on Touch ID” i don’t even know where to begin with a request of that magnitude.

I work at Target and the manager decided to use UKGWork and get rid of the other app we used to use which it was Branch, and honestly Kronos is the most antiquated app. Nothing compare to the competition like Branch. Every time you need to get a notification you need to log in or you won’t get any notifications. The displays are so hard to read. Most of the time UKGWork takes long periods of time to load. From having a decent app like Branch to Kronos it was a downgrade. Also, every time I try to post a shift it won’t let me do more than one shift, or the rest of the team members wouldn’t be able to see them. I don’t even use UKGWork even though I want to pick up some shifts just because it takes so long to log in I don’t even bother to use UKGWork. I’m sorry for the harsh words. But UKGWork need some serious fix. At least trying to keep UKGWork on to receive notifications.

I only use UKGWork because my job uses it for scheduling online, and It worked well, at first. But I’ve been noticing that my schedule doesn’t show up for the whole week. Like this week, UKGWork said i work only 3 days. But come to find out, i was actually scheduled for 4 days and i missed a day of work. I don’t know if it’s my manager who’s typing it in wrong or what. it’s annoying because at the end of the day, it’s “my” fault for not going to work. It’s my fault for “not paying attention” or “checking the schedule in the break room”
I really i should be able to rely on UKGWork. But i can’t. My coworkers tell me they don’t use UKGWork because it’s not accurate. But it SHOULD BE ACCURATE. I like being able to check my schedule at home. I used to have to drive to my work and check my schedule there. the idea of being able to online is great and convenient, but it just isn’t accurate.

Kronos is honestly horrible. I don't know why any company uses Kronos, including the company I work for THE HERSHEY COMPANY. I mean come on Hershey your using the absolute WORST scheduling system in the world. Nothing EVER makes sense in Kronos whether it be UKGWork or the website. Everything is so confusing and trying to find answers or help is practically impossible because the system is so flawed. Theres always some sort of bs problem when I try to log in, when all I want to do is check my schedule; something that should take 5-10 minutes MAX. Even my mother whose been using the system at her job for almost 30 years HATES IT. It would probably take years for Kronos to fix itself, which is why they should just stop existing there that horrible. There HAS to be something better then this. I hate to sound cliché but I would give this zero stars if I could, Hell, I'd give it negative stars!

I wish i could say that I could actually review UKGWork . Ive read so many other reviews about how it doesn’t work and doesn’t update you, but I wouldn't know because I cant even log in. I’ve tried changing my password multiple times. Im not putting the wrong password in because, when I do purposely, a normal wrong password notification comes up. however, when I put in the right password, it loads for an ungodly amount of time only to take me to a completely different log in screen and not give me an option to try again. I have no other official way of getting the schedule so I think I have to resort to getting it from one of my coworkers. I have no idea why big corporations are partnering with UKGWork if it has so many negative reviews. Why its still up in UKGWork store, i have no idea.

First off for iOS users alone there needs to be an update where it allows you to either face ID login or touch login to some extent or at least the genuine feature of being able to save your password. Second of all the timing out feature is just more of a hassle then anything else. And why can’t there be a feature to run on multiple servers especially for the working person who has multiple jobs that use your app as their time card and schedule why do I have to save my server and go into my settings to reset it every time I want to switch over to see one of my jobs and what happens if I said lose it then I have to wait till the next time I go into work just to get a revamp on my server it’s 2018 almost 2019 y’all need to be more on top your game.