Running a business around the clock? Rushing to complete a project on-the-go?
Fiverr is here to help. With the leading online marketplace for digital
freelance services, Fiverr provides instant access to a global network of remote
freelancers. Fiverr connects entrepreneurs to experts to...
Convenient app with a major flaw
I've used Fiverr for close to a year now, and the platform has worked really well for me and allowed me to earn some extra money. This app does make it easier to quickly look through orders and respond to buyers' messages. However, I find that whenever I have Do Not Disturb on, the notifications either don't appear at all or only appear for a second before disappearing. They never remain in my notification center, and usually I won't even get the little icon at the corner of the app. This seems like a small issue, but on Fiverr, your response time is extremely important in getting buyers and giving your gigs legitimacy. This issue has caused me to miss messages and not respond for hours. I just can't be constantly opening the app, I really rely on the notification. I usually turn on Do Not Disturb when I'm working or going to bed, and I get messages, often from buyers in different countries/time zones that I just don't see. I really don't understand this issue, and it's not something I've had a problem with on any other app. For me, this bug destroys a lot of the convenience of the app. I hope this issue will be fixed soon, and without it, this app would get 5 stars.
Not a good experience at all
The last order I placed continually didn’t do anything that I asked. I ordered very specific logo design. They put the wrong business name down every single time even though I continued to correct it and repeatedly told them that was not the name of my business. I sent the exact logo that I wanted incorporated into a monogram so it was very simple and easy and they ignored it repeatedly, and created something totally different and wrong. I told them the kind of welding that I do and the kind of welding torch that I need to be in my logo is very specific and they continued to put the wrong kind of welding torch into the logo which would represent a form of welding our company does not do. They sent me formats that I couldn’t open even on my computer so I asked several times if they could send me a format I could see and review. I couldn’t see the work and be able to review it and I waited so long to receive that format that fiverr finally approve the work. So now I have paid and am very disappointed and still have to go back and pay somebody else to do it again because it’s not anywhere near what I was looking for. Fiverr would not let me leave a negative review. I feel the reviews are allowed to be positive only. When I tried to contact the resolution center I was given an error message
Seller - Inundated with Spam
I created a seller account on Fiverr - from account creation to date, I’ve been unceasingly inundated with scam gig requests (17 to date, roughly 1 every two days). I’m a data scientist, and offer freelance machine learning dev experience on the side. Literally every request except one that I’ve received - and I get them daily - has been some variation on the following theme: “I (buyer) and from (some foreign country) and want you (seller) to set up a fake account for me on (gigging platform) because (bogus reasons ranging from work visas to online censorship).” There exists no means for sellers to report scam requests, and therefore I’m stuck dealing with these messages until the accounts behind them are banned. And in spite of what Fiverr claims, this DOES impact my response rating on-app (not all scams are caught), which currently sits at 60% despite my perfect non-scammer rapport. Which has been easy to maintain since, as mentioned before, I’ve only been contacted by one non-scammer. Fiverr is either in WAY over their head with this, or willfully negligent at maintaining a positive environment for their sellers. All it would take is one machine learning intern with a substandard message dataset to build a spam filter for these sorts of things - Fiverr, if you’re reading this, I’ll build it for you.
Please Optimize for IPad Pro!!
Please optimize this app for iPad Pro when opening the app it appears with black borders on the left and right I don’t mind it too much but everything about it is so low quality and would much rather have it optimize for iPad but other than that the app is pretty solid so far I don’t solely rely on it it’s self are use the website and the app at the same time but I just wish also that the app just had all the features that the website has inconvenient basic locations and just a much better you why And one more thing please allow us to make our gig stand out a little more by us having more freedom with how we title our gigs with apostrophes and (!)’s and for us to put a much longer detailed description under the gig someone’s purchasing I never find it enough space to describe the gig when giving the opportunity it always says that the description is too long and I don’t like that I want people who see the gig scrolling through Fiverr actually see everything that the gig is all about That’s all thank you
No seller protection
I was already a bit put off with Fiverr once I learned that seller payments can take up to a month to be ready for withdrawal. This is supposed to be to protect the buyer, but it comes weeks after the buyer has already been able to accept the work completed and given a review. My feeling here is that once the seller gives a review of the service, that should release the funds. It definitely isn't fair to the seller for the buyer to have weeks to change their mind, especially if it was a service that was rendered. But ok, we're building trust. What just sealed this deal for me is a situation where a customer left a negative review due to a misunderstanding. We worked it out and she immediately placed another order and left a glowing review where she stated the previous one was in error. Well as a new seller this has a big impact on my overall rating. So I requested support remove the incorrect one. Not only was I told that it isn't their policy to remove reviews, but that the rating was posted as an automated posting by Fiverr. So support basically lied to avoid helping a seller. Wanna see screen shots of the conversation? I have them. I'm be going to a different platform now. Fiverr isn't the only one out there.
STAY CLEAR FOR RESUMES
I don’t know about the other services that fiverr has, but DO NOT hire someone to rewrite, write or design your resume. I’ve used this site twice and both times it has been terrible. By terrible i mean they have been useless. I spent more time editing my resume than the “professionals”I hired. I took my resume to a legit site and they laughed at what i was provided and they told me i was ripped off. I contacted fiverr customer service and they told me there is nothing they can do. basically customer service does not exist. If you have an issue they refuse to address it. You are expected to take matters into your own hands. DO NOT CHOOSE RUSH for 15 dollars more because you will not have a usable draft in less than a week regardless. If you are from the United States make sure the person you hire either speaks fluent English or at least can properly write in English. Unfortunately both times i used this site they weren’t. This site has good intentions but horrible executions. Please spend the extra money to use an actual site with professionals. I really wish fiverr was better, but from my experience they have no regulations and the actual producers have no idea what they are doing.
They Banned Voice Over Pete
Wait Wait... Slow down. Who in your company thought it was a good financial strategy to Ban One Of your most POPULAR and MONEY MAKING content creator due to some 58 year olds at your outdated office not being able to take a joke. Who in the actual *heck can't tell that an older man telling kids that "John Wick Needs Their Help" And To "Comment Those Wacky Numbers On The Back" is a joke. It Seems like this company is as good at having a functioning money system as the crap storm of a bidding website eBay. Honestly though, I could see where one of your prehistoric little office men could've gone wrong with a joke so obvious. Oh wait, I CANT!! It's Almost like you Company based on people getting paid to do and say stuff doesn't want to earn money, Ignoring the fee that you cause people to pay before they place an order, which you did not refund for the people who were in pete's pending. I've seen many people make fun of this website, and i wanted to give you the benefit of the dout, and maybe they were being too selective with the stuff they exposed you on, but apparently this whole company is messed up. From A User That Will Personally Never Use This Anon
I own a consulting and claims management company in Iowa. My work dates back to 1966 when I started to work as a field adjuster with Farm Bureau Insurance Company of Iowa. I retired as a division claims manager in 1999. I started Enyart Claims Consulting, Inc. the same year. Accident victims need nonlegal advice to avoid the ever increasing lawsuits over the world. One of my favorite sayings is it’s easy to settle an insurance claim if you give them all the information and be honest. Hopefully, Fiverr will be able assist my company to guide the innocent victims towards a reasonable settlement without litigation. We work only on a reasonable hour fee set up similar to Fiver entrepreneurs. No surprises,just honest work with no litigation involved. I would be willing to review any suggestions from you. Al Enyart
Fiverr service/care Awful!
I purchased well over a thousand dollars worth of goods and services from Fiverr and for the most part enjoyed what I got. Then I decided to jump on board and try to sell. I paid a few times to boost my stream views and thought I could do the same thing. I got one customer who gave me a 5 star rating. Next thing, Fiverr disabled my account with no warning or explanation. I asked several times to explain what was going on but i got a robotic answer that I violated terms but no explanation how. I never got any help with the situation. I made another account just so I can ask for help or an explanation and all they did was shut that down and still never told me what the problem was. My only gig was, I would watch and auto host other peoples stream for $5. They have no number, zero customer service and zero security purchasing something. If they inexplicably disable your account you will have no access to the products you purchased. Very dangerous. I feel cheated out of $1,000, and still no one from the company has reached out. I can not in any good faith recommend this app if this is how they treat people.
Great at times but others a total disappointment
I’ve never had such problems with this app until a few months ago. All of a sudden I never got notifications that 3 people messaged me for gigs...I keep the app on my phone so I don’t have to log in on my laptop daily, wildly confused. So I checked my setting at notifications were on, what the heck! It seems that has been fixed but over the past month I’ve had six different people from China try to contact me about hosting their upwork site. I’ve never heard of this and thought it was fishy so I declined the offers. I thought fiverr would fix how many of these I get ...to insure my response time is not penalized but these scammers seem to never stop. I don’t know how I’m supposed to contact support when the app brings me to the website of fiverr and I can’t find it. I’ve worked on fiverr here and there the past couple years and have never seemed to in-counter so many problems. Makes me consider going to up work or some other platform who actually might care about feed back. Ridiculous! Fix your app you f-!
Scam for sellers
I created a fiverr account to play Fortnite with people because I saw other individuals do the same. More specifically, I saw a girl selling services for $10 just to play Fortnite with people. She stated in a video that she has made well over $100 from this, however, I have sold my services to two people and received $0 from doing so because I played with them, then they refused payment. I am being cheated out of money that I have earned. I do not take time out of my day to play with strangers who swear at me and ultimately treat me like an object just for fun. Furthermore, I recently got reported and a notification popped up on my screen saying that I had “violated rules”. I’m assuming that it was because I was willing to give out my Discord because it’s easier to talk on there. My problem is, the girl who is doing the *same exact thing* literally put it in the description of her services that she’s selling that she was willing to give out personal accounts, like her Discord. The hypocrisy, the lack of communication with your users, and the scamming is why anyone reading this should stay clear of this app.
Dismal of a decent person
I recently need to get some extra income so I started up my Fivver account again. It was quickly disabled permanently and I was told I can never work on Fivver again. I may have made a mistake under the TOS but I was ready to move past that and better understand they TOS. Fivver refuses to work with me and treats me like a deviant criminal. All I wanted to to is write messages people request and burn them into wood per their request. Simple but fun. I wasn’t looking to get rich, just pay down some debt. Now I am banned for life? Spread the word if you can relate. People should know that this is a network of people and we deserve more than a quick glance and a hard cold dismissal stating it would not be fair to others to fairly evaluate your case with actual information and not template responses that never actually tell you what you did wrong. I’m the USA we arrest people and put them on trial for very specific law violations. We do not execute them and say “it’s because you broke a rule” there provide no specific details.
Lost in translation
Fiverr is a fantastic world to dive into for creative work and important jobs that you need done. The people who survive here are the talented ones and there are many. Would give a full 5 stars (we give it 4 of 5) because the communication. Many of the folks working on fiverr are running second third and forth jobs and are slow to communicate, miscommunicate, don’t offer what they said they would offer, or don’t understand. The providers (people offering the “gig”) sometimes put alerts up “i will be on vacation in Spain at the beach for a week” and you have no recourse. Also having to navigate the various holidays world wide in every country is tough. The work is good and the prices are reasonable so we will put up with the rest but just a word to those who are hiring : make sure you state and re state the deadlines up front.
Great concept but lacking collaboration tools
The idea is great. The talent is scarce and you have to literally hire 10 different people to find one who actually has talent and skills. Most of the gigsters are not very good and you can’t rely on reviews or samples as it is not the work you will get. Many use google translate and claim to know the language. Prepare to be very frustrated with trying to convey a message. The biggest problem is that there are no tools for real time collaboration or ability to use voice and video. Terms of the site prohibit them from sharing info and you end up sending messages back and fourth. You lose time and above all you lose patience as you can’t simply go on a shared whiteboard and point to the area you want attention to. If these guys improve I might come back, but otherwise I’m off to their competitors who realize the importance of real collaboration and communication.
Has several drawbacks
iPhone app and online version don’t sync well. iPad version is just a larger iPhone version making it very cheap looking with minimal UTI. Syncing issues is a big issue. You might get a notice on all that you have a message and you might not. You have to actually go into the app, back out of the inbox and select inbox again to have it sync. Very unhandy and clunky. Manage order is separate from inbox causing confusion as they might leave a message there. If you don’t react fast when order is marked complete, it will automatically dispense the funds. Help desk is frequently unhelpful and doesn’t use the app - uses email. Refunds only via PayPal with an account and 2% less. Ripoff. Not clearly stated when you order. Quality of sellers is very hit and miss. Fiverr don’t do a good job screening and determining if the work shown is really their work. It seems there a a lot of fake reviews allowed. Or they have their friends purchase a job for very cheap and the friend leaves a glowing review. Cheap advertising. If you have a complained you can not talk to a supervisor. Very unhelpful and not customer friendly. App allows you to mark favorites for those sellers you like to use again. New feature shows that when you send a message buyer/seller might be offline due to the late hour.
Yes. Fiverr - Freelance Services is very safe to use. This is based on our NLP (Natural language processing) analysis of over 274,718 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Fiverr - Freelance Services Is 48.0/100.
Yes. Fiverr - Freelance Services is a totally legit app. This conclusion was arrived at by running over 274,718 Fiverr - Freelance Services User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Fiverr - Freelance Services Is 48.0/100.
Fiverr - Freelance Services works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Leave a comment: