Fiverr - Freelance Services Reviews

by Reporter And Recorder

Now simply put the support team for this company is like talking to tech support scammers they’re horrible and a waste of time Fiverr itself is good in concept but what’s the point of trying to get your own service out there “simply” if you have to verify both your number and email but can’t sign in with your phone my email is able to be verified to multiple accounts for some reason but my number is connected to another mysterious account that exists but they can’t tell me anything about they ask you over and over if there’s any other email you can think of it would be added to well guess what as someone who’s business uses over 50 emails no I don’t remember them I have my main and my company so please add a way to sign in withy number I’ve gone through multiple support emails all of them have been “solved” on the website but no simply put if they can’t fix your problem they cut you off entirely that is the most bogus excuse I’ve ever hear ever

by Chanceit56

I did a job with someone I contracted with and never got the job to me. That is not a reflection of this app, and they have resolved the issue as far as I can tell. I will know in a few days when I get my money back from the job. But in the interim I tried to contact them they have no phone number they have no email and when I went to try to contact them they asked for a job number which I could find nowhere. In turn I was unable to contact them again. I looked through all my emails and could not find this contract number. They need to have a contact number and an email you can contact them immediately if you have issues. I don’t have a lot of money so $50 is a lot of money to me to have this job done. Even though it never occurred. I needed to work a week ago. At this point I’m gonna have to find someone local that can do it or do it myself which was what I was trying not to have to do. I wrote this review about 34 days ago and still have not figured out how to get my money back from these people. Bad business.

by Mowe251

The last order I placed continually didn’t do anything that I asked. I ordered very specific logo design. They put the wrong business name down every single time even though I continued to correct it and repeatedly told them that was not the name of my business. I sent the exact logo that I wanted incorporated into a monogram so it was very simple and easy and they ignored it repeatedly, and created something totally different and wrong. I told them the kind of welding that I do and the kind of welding torch that I need to be in my logo is very specific and they continued to put the wrong kind of welding torch into the logo which would represent a form of welding our company does not do. They sent me formats that I couldn’t open even on my computer so I asked several times if they could send me a format I could see and review. I couldn’t see the work and be able to review it and I waited so long to receive that format that this app finally approve the work. So now I have paid and am very disappointed and still have to go back and pay somebody else to do it again because it’s not anywhere near what I was looking for. this app would not let me leave a negative review. I feel the reviews are allowed to be positive only.
When I tried to contact the resolution center I was given an error message

by Wetwade12345

Fiverr and service seem like a really cool idea. I paid over $200 for a top rated artist to deliver a logo in 24 hours. (I searched profiles for hours!) The artist never delivered a finished logo and TWO MONTHS later I finally got the money-not refunded but I was given that amount in credit for the site. I have tried five top artists trying to use my credits but I have yet to find an artist to speak English and haven’t delivered anything close to what I’ve asked for. I’m currently begging an artist for a refund because it is not anything I asked for. I have sent them over 20 reference photos and paragraphs of explanation. I am happy to support artists from any country but the language barrier has seems to be too much. I read this in the review for many artists but didn’t take caution. Please just let me have my money back, oh wait they don’t have actual customer service it’s just an app. That’s right, no one to phone or email if you’re having issues. I sent complaint and requests and nothing!!! Now I’m stuck owing money to an artist who won’t even try to make it right. Wish I never placed an order. I understand going in next time I will have a concept made, but then what really is the point of this service??? Zero stars.

by MatthewBillman

I created a seller account on this app - from account creation to date, I’ve been unceasingly inundated with scam gig requests (17 to date, roughly 1 every two days). I’m a data scientist, and offer freelance machine learning dev experience on the side. Literally every request except one that I’ve received - and I get them daily - has been some variation on the following theme: “I (buyer) and from (some foreign country) and want you (seller) to set up a fake account for me on (gigging platform) because (bogus reasons ranging from work visas to online censorship).”

There exists no means for sellers to report scam requests, and therefore I’m stuck dealing with these messages until the accounts behind them are banned. And in spite of what this app claims, this DOES impact my response rating on-app (not all scams are caught), which currently sits at 60% despite my perfect non-scammer rapport. Which has been easy to maintain since, as mentioned before, I’ve only been contacted by one non-scammer.

this app is either in WAY over their head with this, or willfully negligent at maintaining a positive environment for their sellers. All it would take is one machine learning intern with a substandard message dataset to build a spam filter for these sorts of things - this app, if you’re reading this, I’ll build it for you.

by Wasted Time Here...

I was already a bit put off with this app once I learned that seller payments can take up to a month to be ready for withdrawal. This is supposed to be to protect the buyer, but it comes weeks after the buyer has already been able to accept the work completed and given a review. My feeling here is that once the seller gives a review of the service, that should release the funds. It definitely isn't fair to the seller for the buyer to have weeks to change their mind, especially if it was a service that was rendered. But ok, we're building trust.

What just sealed this deal for me is a situation where a customer left a negative review due to a misunderstanding. We worked it out and she immediately placed another order and left a glowing review where she stated the previous one was in error. Well as a new seller this has a big impact on my overall rating. So I requested support remove the incorrect one. Not only was I told that it isn't their policy to remove reviews, but that the rating was posted as an automated posting by this app. So support basically lied to avoid helping a seller. Wanna see screen shots of the conversation? I have them.

I'm be going to a different platform now. this app isn't the only one out there.

by Jb104jb

I’ve heard it’s fine as a buyer but it is the worse app I’ve ever used as a seller. They take 20 percent commission and charge the buyer a fee as well and then hold onto your money after everything clears for two weeks while they collect interest on your money that should be in your account! To do a PayPal transfer they say it can take up to 7 business days (though it did transfer the same day for me) and the other vendor they use for direct deposits (Payoneer) charges $1 per transaction. Very confusing to just set up an account (and I’ve never had trouble with any of the other multiple apps on my cell phone). Confusing to post “gigs”. Not user friendly, glitches like not recognizing a phone number on set up, couldn’t log in one night from phone/app/website and there is no direct customer support and never received a response to my submission regarding it. Overall a really terrible experience using Fiverr and would not recommend it at all.

by Hmt393

I don’t know about the other services that this app has, but DO NOT hire someone to rewrite, write or design your resume. I’ve used this site twice and both times it has been terrible. By terrible i mean they have been useless. I spent more time editing my resume than the “professionals”I hired. I took my resume to a legit site and they laughed at what i was provided and they told me i was ripped off. I contacted this app customer service and they told me there is nothing they can do. basically customer service does not exist. If you have an issue they refuse to address it. You are expected to take matters into your own hands. DO NOT CHOOSE RUSH for 15 dollars more because you will not have a usable draft in less than a week regardless. If you are from the United States make sure the person you hire either speaks fluent English or at least can properly write in English. Unfortunately both times i used this site they weren’t. This site has good intentions but horrible executions. Please spend the extra money to use an actual site with professionals. I really wish this app was better, but from my experience they have no regulations and the actual producers have no idea what they are doing.

by QueenKwajera

I used this app twice to hire logo designers for my business and I am convinced that there are many logo designers on here that aren’t genuine about the work that they post or the experience they claim to have. The most recent designer I hired claimed to deliver a hand drawn logo and even had photos of the gigs he have “previously done” the work that he delivered looked like an amateur created it on Canva. Like seriously I could’ve done a better job. When I tried to cancel and get a refund, this app’s customer support continuously put the blame on me for not being clear enough or requesting modifications when I did both very clearly. They had no intentions of giving me my money back and no one seemed to care that the designer was clearly not qualified for the work he charged for or claimed to be able to do. this app has no customer protection in order to refund your money if seller’s fall through or cannot deliver what you asked. I’ve had so many friends and family members who mistakenly hired flukes and wasted their money on fake designers on this app, it’s really a shame. But I will not be using this app again.

by Ajalaveau

I purchased well over a thousand dollars worth of goods and services from this app and for the most part enjoyed what I got. Then I decided to jump on board and try to sell. I paid a few times to boost my stream views and thought I could do the same thing. I got one customer who gave me a 5 star rating. Next thing, this app disabled my account with no warning or explanation. I asked several times to explain what was going on but i got a robotic answer that I violated terms but no explanation how. I never got any help with the situation. I made another account just so I can ask for help or an explanation and all they did was shut that down and still never told me what the problem was. My only gig was, I would watch and auto host other peoples stream for $5. They have no number, zero customer service and zero security purchasing something. If they inexplicably disable your account you will have no access to the products you purchased. Very dangerous. I feel cheated out of $1,000, and still no one from the company has reached out. I can not in any good faith recommend Fiverr if this is how they treat people.

by Whale.crap

I’ve never had such problems with Fiverr until a few months ago. All of a sudden I never got notifications that 3 people messaged me for gigs...I keep Fiverr on my phone so I don’t have to log in on my laptop daily, wildly confused. So I checked my setting at notifications were on, what the heck! It seems that has been fixed but over the past month I’ve had six different people from China try to contact me about hosting their upwork site. I’ve never heard of this and thought it was fishy so I declined the offers. I thought this app would fix how many of these I get ...to insure my response time is not penalized but these scammers seem to never stop. I don’t know how I’m supposed to contact support when Fiverr brings me to the website of this app and I can’t find it. I’ve worked on this app here and there the past couple years and have never seemed to in-counter so many problems. Makes me consider going to up work or some other platform who actually might care about feed back. Ridiculous! Fix your app you f-!

by Futurehearts

I've used this app for close to a year now, and the platform has worked really well for me and allowed me to earn some extra money. Fiverr does make it easier to quickly look through orders and respond to buyers' messages.

However, I find that whenever I have Do Not Disturb on, the notifications either don't appear at all or only appear for a second before disappearing. They never remain in my notification center, and usually I won't even get the little icon at the corner of Fiverr . This seems like a small issue, but on this app, your response time is extremely important in getting buyers and giving your gigs legitimacy. This issue has caused me to miss messages and not respond for hours. I just can't be constantly opening Fiverr , I really rely on the notification. I usually turn on Do Not Disturb when I'm working or going to bed, and I get messages, often from buyers in different countries/time zones that I just don't see. I really don't understand this issue, and it's not something I've had a problem with on any other app.

For me, this bug destroys a lot of the convenience of Fiverr . I hope this issue will be fixed soon, and without it, Fiverr would get 5 stars.

by Bgbvvvvvv

Please optimize Fiverr for iPad Pro when opening Fiverr it appears with black borders on the left and right I don’t mind it too much but everything about it is so low quality and would much rather have it optimize for iPad but other than that Fiverr is pretty solid so far I don’t solely rely on it it’s self are use the website and Fiverr at the same time but I just wish also that Fiverr just had all the features that the website has inconvenient basic locations and just a much better you why

And one more thing please allow us to make our gig stand out a little more by us having more freedom with how we title our gigs with apostrophes and (!)’s and for us to put a much longer detailed description under the gig someone’s purchasing I never find it enough space to describe the gig when giving the opportunity it always says that the description is too long and I don’t like that I want people who see the gig scrolling through this app actually see everything that the gig is all about
That’s all thank you

by Tmbradt

It’s really an amazing platform that allows people all over the world to collaborate from a starting point of trust. The only thing I hate and think is morally repugnant is that this app takes a percentage of a seller’s tip, if left after the initial service. And the percentage is far too high. I understand the service fees are how you support the business and I support that 100% for initial services, but you should absolutely not take any portion of the tip. I no longer tip sellers because of this….that I am trying to share my gratitude with the seller if I am extremely satisfied with a service. There should be an option for a buyer to allow a portion of their tip to go with this app if they like. I’m sure I’m not alone and that many artists are being denied tips because of your skimming. Other than that, this is a great service.

by CDPowell5465546

Majority of the sellers are from overseas and have absolutely no idea what you need and wind up giving you a product that you did not ask for. I provided a sellers a logo that I created to have printed on a shirt and all he did was make an online version of the shirt and sent it to me via email with no physical shirt. He cannot understand anything I write to him so no resolution has been met. Once before, I got a seller to create a logo who could not create one according to my needs (very easy) and noticed that she was using royalty free images and not original art (that is why the project was so difficult for her) and she couldn’t speak a lick of English so I wasted my my money again. I am so done with Fiverr and it’s overseas sellers who make a simple transaction into a nightmare. Please beware!

by Hotterwithwine

This provider always does such a fantastic job. She responds quickly to contacts, she is always thorough on my projects, she takes the time to make sure I get what I need and is great about clarifying things that aren’t clear - this is especially helpful if you’re like me and you aren’t tech savvy. She also takes the time to let me know what I can expect in regard to the tweaks or constructs she applies to the project. This is especially helpful, again, for clients like me (who aren’t tech savvy) in order for me to be able to “see around corners” I wouldn’t have known were there if she hadn’t taken the time to point them out. This helps me see the bigger picture in regard to how the project will flow and if there are changes I want to make I can discuss them immediately. I will continue to work with this provider and would highly recommend her to others as well. You won’t be sorry!

by Jetmek02

I have been using the this app mobile app for 3 years and conduct almost all the running of my business through it. Which is good for me because I’m not always chained to my desktop computer in my studio unless actually recording voice overs for customers. I have always loved Fiverr because it is practically full featured so I can do almost everything while not in studio, but this new update does not permit me to see a revision request from a buyer. It will alert me that I have a revision, but will not let me see what the customer wants me to revise. It just tells me to log in on a desktop or laptop computer. Why would this app find it necessary to take this away?
Otherwise it’s a feature-rich app that is a huge tool for me to run my this app business.

by Maybeoceans

I am so grateful for Santhar. She is, in my sincere opinion, an absolute professional—extremely proficient, personable, and patient, and she impressed me at every phase of the process. This is my very first experience with this app, and Santhar has set the bar extraordinarily high. I have already certainly recommended this app and Santhar to others, and I will happily continue to do so. I am also thankful that she has already indicated that it will be okay for me to contact her with my next project. I know I am using rather superlative language, and it is intentional because Santhar is indeed worthy of it-efficient, perceptive, generous, and gracious, again at every turn.

Thank you, Santhar, for so skillfully and kindly helping me with a personal project I had worked many years on and for literally and figuratively helping it to come to life. You are truly a blessing!!

by Mrs.301

I am a huge this app fan and not because I have always had an amazing experience cause I haven’t. I’m a fan because I love the concept as it’s essentially speed dating for entrepreneurs and those that provide services they need at an unbelievable price. There is a place for large marketing firms. The talent and resources they have is unmatched. But, there wasn’t much in between for a blogger or nonprofit or someone just starting out in terms of affordable resources. this app meets that need.

Now, like dating, you are going to meet a dud or get burned by a seller on this app every now and again. But, you didn’t spend a ton of cash so consider it part of the learning curve. Once you get the hang of picking the right seller, providing the most information you can and considering if a language barrier is a problem or not, you’ll have successful gigs completed time and time again.

Highly recommend Fiverr to anyone and everyone!

by Gamache2000

I really do love Fiverr. I’ve used it for a few years and literally it seems like you can find someone to do almost anything and everything. All the freelancers seem easy to work with and this is by far the best freelancer app IMO. A few cons... communication can be a huge problem between you and freelancers. They really do mean well( and I hate even complaining about this) but sometimes it’s frustrating because you can give them detailed explanations Fr the beginning and many times they act like they fully understand the task but then you get your delivery and you realize they either have no idea what you were talking about or they just said yes the whole time to make you happy and even if they offer revisions it’s too late. It can be VERY frustrating. They all seem to think they are qualified for the job but when it comes down to it it’s trial and error.

by Animockery

I recently need to get some extra income so I started up my Fivver account again. It was quickly disabled permanently and I was told I can never work on Fivver again. I may have made a mistake under the TOS but I was ready to move past that and better understand they TOS. Fivver refuses to work with me and treats me like a deviant criminal.

All I wanted to to is write messages people request and burn them into wood per their request. Simple but fun. I wasn’t looking to get rich, just pay down some debt. Now I am banned for life?

Spread the word if you can relate. People should know that this is a network of people and we deserve more than a quick glance and a hard cold dismissal stating it would not be fair to others to fairly evaluate your case with actual information and not template responses that never actually tell you what you did wrong. I’m the USA we arrest people and put them on trial for very specific law violations. We do not execute them and say “it’s because you broke a rule” there provide no specific details.

by Mommy Meme Master

I created a this app account to play Fortnite with people because I saw other individuals do the same. More specifically, I saw a girl selling services for $10 just to play Fortnite with people. She stated in a video that she has made well over $100 from this, however, I have sold my services to two people and received $0 from doing so because I played with them, then they refused payment. I am being cheated out of money that I have earned. I do not take time out of my day to play with strangers who swear at me and ultimately treat me like an object just for fun.

Furthermore, I recently got reported and a notification popped up on my screen saying that I had “violated rules”. I’m assuming that it was because I was willing to give out my Discord because it’s easier to talk on there. My problem is, the girl who is doing the *same exact thing* literally put it in the description of her services that she’s selling that she was willing to give out personal accounts, like her Discord.

The hypocrisy, the lack of communication with your users, and the scamming is why anyone reading this should stay clear of Fiverr.

by ONW2FYB

Wait Wait... Slow down. Who in your company thought it was a good financial strategy to Ban One Of your most POPULAR and MONEY MAKING content creator due to some 58 year olds at your outdated office not being able to take a joke. Who in the actual *heck can't tell that an older man telling kids that "John Wick Needs Their Help" And To "Comment Those Wacky Numbers On The Back" is a joke. It Seems like this company is as good at having a functioning money system as the crap storm of a bidding website eBay. Honestly though, I could see where one of your prehistoric little office men could've gone wrong with a joke so obvious. Oh wait, I CANT!! It's Almost like you Company based on people getting paid to do and say stuff doesn't want to earn money, Ignoring the fee that you cause people to pay before they place an order, which you did not refund for the people who were in pete's pending. I've seen many people make fun of this website, and i wanted to give you the benefit of the dout, and maybe they were being too selective with the stuff they exposed you on, but apparently this whole company is messed up.
From A User That Will Personally Never Use This
Anon

by YanS0521

The idea is great. The talent is scarce and you have to literally hire 10 different people to find one who actually has talent and skills. Most of the gigsters are not very good and you can’t rely on reviews or samples as it is not the work you will get. Many use google translate and claim to know the language. Prepare to be very frustrated with trying to convey a message.

The biggest problem is that there are no tools for real time collaboration or ability to use voice and video. Terms of the site prohibit them from sharing info and you end up sending messages back and fourth. You lose time and above all you lose patience as you can’t simply go on a shared whiteboard and point to the area you want attention to.

If these guys improve I might come back, but otherwise I’m off to their competitors who realize the importance of real collaboration and communication.

by Utrecht1011

iPhone app and online version don’t sync well. iPad version is just a larger iPhone version making it very cheap looking with minimal UTI.

Syncing issues is a big issue. You might get a notice on all that you have a message and you might not. You have to actually go into Fiverr , back out of the inbox and select inbox again to have it sync. Very unhandy and clunky.

Manage order is separate from inbox causing confusion as they might leave a message there.

If you don’t react fast when order is marked complete, it will automatically dispense the funds.

Help desk is frequently unhelpful and doesn’t use Fiverr - uses email. Refunds only via PayPal with an account and 2% less. Ripoff. Not clearly stated when you order.

Quality of sellers is very hit and miss. this app don’t do a good job screening and determining if the work shown is really their work. It seems there a a lot of fake reviews allowed. Or they have their friends purchase a job for very cheap and the friend leaves a glowing review. Cheap advertising.

If you have a complained you can not talk to a supervisor. Very unhelpful and not customer friendly.

App allows you to mark favorites for those sellers you like to use again.

New feature shows that when you send a message buyer/seller might be offline due to the late hour.

by News Frenzy

this app is a fantastic world to dive into for creative work and important jobs that you need done. The people who survive here are the talented ones and there are many. Would give a full 5 stars (we give it 4 of 5) because the communication. Many of the folks working on this app are running second third and forth jobs and are slow to communicate, miscommunicate, don’t offer what they said they would offer, or don’t understand. The providers (people offering the “gig”) sometimes put alerts up “i will be on vacation in Spain at the beach for a week” and you have no recourse. Also having to navigate the various holidays world wide in every country is tough. The work is good and the prices are reasonable so we will put up with the rest but just a word to those who are hiring : make sure you state and re state the deadlines up front.

by Alenyart

I own a consulting and claims management company in Iowa. My work dates back to 1966 when I started to work as a field adjuster with Farm Bureau Insurance Company of Iowa. I retired as a division claims manager in 1999. I started Enyart Claims Consulting, Inc. the same year. Accident victims need nonlegal advice to avoid the ever increasing lawsuits over the world. One of my favorite sayings is it’s easy to settle an insurance claim if you give them all the information and be honest. Hopefully, this app will be able assist my company to guide the innocent victims towards a reasonable settlement without litigation. We work only on a reasonable hour fee set up similar to Fiver entrepreneurs. No surprises,just honest work with no litigation involved. I would be willing to review any suggestions from you.

Al Enyart