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by DirtyDan404

This app is horribly intrusive and inconvenient. The only way it will remember a trusted device is if location tracking is set to “Always allow.” This is due to the way the authenticator handles registered devices: it is based on geographic location, so I see the street address of the sign-in attempt. I never permit any apps to “always track” my location and it seems outrageous that this would be necessary in order for Salesforce Authenticator to do something as simple as remember a trusted computer. I’ve never encountered another authenticator app with this behavior. Users are left with the poor choice of either permitting the app to track them at all times (as an aside, this is poor handling because the location icon is always visible in the iOS status bar, which is its own annoyance), or to manually approve the sign-in attempt every single time. Truly noxious app behavior.

by TechBek

The Authenticator functions but might require a heavy lift to get it there and it doesn’t play well with all SF access points. If you’re logging in to SF via a browser, the Authenticator is straightforward. If you’re trying to use SF extension for Gmail it’s amateur. Sometimes you have to uninstall and reinstall the extension entirely because even after you click Approve on the app, it won’t let you in on the Extension. Have had to reinstall twice within first three weeks. If you have already authenticated your device and logged in to SF in a browser, you still have to do it again on the same device to get into the Extension. The functional but amateur fix is to authenticate on the browser experience first, then on the extension, otherwise you’ll click approve on the app again and again, but you won’t be able to get in.

by AnnoyeduserLB22

I hate authenticating to enter Salesforce. I do not always have my phone on me when I need to enter Salesforce and even when I do the app is slow. It doesn’t pop up immediately when I try to login every time and it never remembers my device even though it asks me every single time with another annoying pop up if the location is trusted. I don’t understand why this extra step is so necessary and if it is why it has to be so inconvenient. If I could just say that this location was always trusted as the app implies it might be easier but that is not the case and seeing it as a false option is even more annoying. Having to authenticate every single time I log into something I use every single day from the same location and the same devices is kind of ridiculous.