Contact FlixBus FlixTrain Support

by Giocondala

The application works correctly, but the company as a carrier is very bad. Last week I ran into such a problem when I bought a ticket from Philadelphia to New York. I came to the bus stop in advance , but by the appointed time the bus was not at the stop and several people had accumulated who also did not understand what was going on . Later it turned out that in connection with the marathon in the city , they decided to postpone the stop and did not notify the passengers who bought a ticket and thought that the stop would be at the old place . I contacted the support service and I had to stand in the cold for an hour figuring out all the circumstances of this case . Well, the only answer to all my requests was that I had to somehow guess myself that the stop would be postponed. The support service also informed me that all the information is indicated in my ticket , but I have a screenshot that there is a stop in the ticket at the old place where I was waiting for the bus . The company did not suffer any damage to itself , but I had to get to the train station and buy a train ticket . Next time I prefer not to use the service of this company . And I will prefer a company that cares about its passengers and tries to convey important information in a more vivid way . Anyone who wants to use the services of this carrier as a last resort, you know you can lose money and health hoping for not high-quality.

by Trulyabby94

I would leave zero stars if I could. I was excited to try it out as it was fairly cheap to go to Las Vegas. I was even happy that it allowed you to reserve seats for an extra fee. I was nervous about our group having to separate on the bus so being able to do that seemed great. The bus arrived early and I thought everything would be ok. As soon as we boarded we saw that there was no numbers on the seats and the bus had already made a few stops before us so we were stuck with trying to get seats together. We had reserved seats at the front and we ended up in the back near the bathroom which we wanted to avoid. On the our trip back to LA, the bus was late. We received one notification that it would arrive at 8:50pm instead of 7:55 like it was supposed to but it did not arrive until past 9:30pm. It was not even a FlixBus it was a charter bus which had no WiFi, no outlets, and like the first ride, no numbered seating. So once again we had to scramble to get seats together. I have since sent several emails and even contacted them on their twitter accounts to get my money back for the seat reservations and I have been ignored. I would advise everyone to go with a more reputable bus company that you can trust. FlixBus will take your money and they don’t care if you even make it back in time as by the time we got to the station the regular buses and trains had already stopped running.

by Rate The Bus

The FluxBus is a joke to me! The driver decided he can show up whenever! Late for 1 hour and 21 minutes is not ok! Where possible he could, he couldn’t be stuck in a traffic for so long in Sacramento?! The bus stop was a scary place to be with kids, under the freeway bridge, the noise of the traffic above us n by us gets even louder under bridge, the wait area is a regular narrow sidewalk, and no benches, crazy people passing by, lots of homeless (no offense)! After a busy day, running around with all the errands and run to the bus with luggage and the kid, we arrived to stop bus early! We showed up very early to insure we are not late. I was holding my kid and was so exhausted and we had to stand there for almost 2hours!
Called Customer service 3 times! Although they were super polite they had no information why the bus was late! And when bus finally showed up, at 5:16 pm (NOT 5pm, as it says in the FlixBus App!), the driver simply asked for tickets and said nothing about his delay, no apologies or explanations! He looked like he just had a nap and doesn’t gives a s.... about it all! Had two stops at Davis and Berkeley and When we arrived to SF at 7:30 pm I checked FlixBus app n it says we arrived to SF at 7pm! What a lie!!! Never again, I am using their services and will Not recommend it to anyone!