DIB MOBILE Reviews

DIB Reviews

Published by on 2025-03-11

🏷️ About: Welcome to the New DIB Mobile App – The power of banking, Simplified Introducing easy, secure & convenient Mobile Banking App, with over 60 services. Login using your existing online banking credentials or register with the help of debit/credit card number and PIN within seconds and enjoy a new banking experience.


       


Overall Customer Experience 😎


🤬 Negative experience
100.0%

😎 Positive experience
0.0%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 536 combined software reviews.



Read 20 Customer Service Reviews 😠💢

4.1 out of 5
Worst customer service

The dubai Islamic branch in dubai auto market has the worst customer service of any bank in dubai, actually it's probably worst than any bank I've been too in most backward developing countries that I've been to and I've been to lot of them. So the story goes as the following: I sold a car the buyer is financing the car using this app I was called by this branch to come and collect my cheque, over the phone I was informed that I only need the signed slip, no mention for any other documents. Anyways after heading there I was informed I needed two other documents and that a BANK doesn't have a printer and I need to go to a typing center to print them out. What self respecting bank doesn't have a printer

Application crashes

It’s been 1 whole year since i’ve been using the browser instead of the application. This is due to application crashing and there were no updates to fix this issue. I apply my user name & password along with the security questions, instantly shuts down the application. I’ve deleted and reinstalled numerous times, doesn’t work. Browser experience is terrible on the smartphone.

Updates

Every time I got in DIB it request to upgrade. It’s frustrating. Maybe do it only once every six months not every other week

Unable to Log in

You mobile app is not even giving me an option to Log In, it only shows the option of create account, but I already have an account why would I want to create another?

Very poor banking service

I’m using credit card and when I am trying to register on app it’s not working
When I’m calling landline I cannot contact anyone it’s saying my card is blocked
Very backward banking services

Crashes in log in please fix your app services within are important.

Crashes in log in please fix your app services within are important. I dont understand why would it stay crashing for 2 weeks now.

RACIST BANK

DUBAI ISLAMIC suspended deposit into my account. Stop being racist. I am 100% compliant doing genuine business in UAE. I’ve visited the branch over 10 times submitted lots of documents.
Nobody is giving any reason to why deposits is no longer allowed into my account.
This is a shame in 2022.

Horrible app

It is the reason why im gonna move to an other bank,app suddenly crash i can even open it now,what is the use to have it. this app must learn from other banks when it comes to online banking ,or they have to recruit more reliable people to take care of thier app

Worst ID scan ever

It’s so stupid to the point it never scans! Why not take the picture then do the A.I scan on the pic?!?!?!?! Why should the Artificial Stupidity scan the ID before taking the shot?!?!?! I just deleted DIB

Scam or Robbery Bank

If you’re thinking to open this app account please read my honest review carefully. I’ve been using this app for a long time and on 19th July 2024 I came to know that this app is a scam and deducted money from a lot of customers for no reason, for me they deducted 400 AED which has already deducted on 13th June 2024.

The app is constantly crashes, very slow and poorly designed.

Very annoying app to use, even though it should be made very convenient. Its always crashing, and very slow overall.

Credit card block

Walah not good customer service so many times I contact them to unblock my card but nothing at all even just to contact customer service is too much drama even one star it’s more for them

With this bug I need new IT team

No information when they have problems with app u keep try and try when u transfer money then next day u find that your money gone from the 3 times , u need to inform the customer when u have problem with ur payment system

Cant log in or do anything useful

First DIB really is useless its not like adib app i cant even log in on DIB cant do anything it crashes all the time and good luck if anyone from the live chat will reply to you. And if you call them they will tell you we don't know how to fix it or direct you to some one else that also is clueless. I just regret i went to this bank.

Need redesign!!!

As a this app customer I suggest a new easier to use design with overhaul for some of the services provided like bills payment and all. Many banks are moving forward with new easy to use and secure app.

Hassle free

No more question they gave it all what you need. Keep it up!

App access

I love DIB !!! And Iam a this app customer however Iam overseas now ,iam unable to acces because I don’t have uae number , please help!

DIB Mobile App issue

Now it is working perfectly , I had to delete DIB and rest all settings then re-download it from DIB Store .

Rate

Very fast and easy to create

DIB

An easy n useful app through access



Is DIB Safe? 🙏

No. DIB MOBILE does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 536 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.1/5 . Justuseapp Safety Score for DIB Is 0.0/100.


Is DIB Legit? 💯

No. DIB MOBILE does not seem legit based on our analysis. This conclusion was arrived at by running over 536 DIB MOBILE User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for DIB Is 0/100..


How was your experience with DIB MOBILE? Post a Review




Features

Login using your existing online banking credentials or register with the help of debit/credit card number and PIN within seconds and enjoy a new banking experience.

We will be delighted to hear your comments to further enhance your mobile banking experience.

Introducing easy, secure & convenient Mobile Banking App, with over 60 services.

Download DIB mobile App & start your new banking experience today.

• Withdraw cash from any DIB ATM without using your debit card.

  Contact Support
Developer:
Dubai Islamic Bank