CAVA | Order Online Reviews

by FiveSail

The old version was extremely difficult to re-order from a previous order, the new version says you can re-order from a previous order; however, in the new version that link does not work at all.
When re-ordering in the old version, if one item was not available CAVAOrderOnline would say there was a problem with the order but it would not say what the problem was (i.e. a particular item was not available at that time). Then you had to restart the order from scratch. Fortunately that problem was eliminated; because you just can’t re-order what you had last time. (?!)
Another new feature: The free pita is no longer an option? Hard to tell, maybe it will just come back next week.

by Mr. Similar

I used to be able to make an order quickly and know what I was ordering. This new update is frustrating. I don’t want to write a story with my order... it used to give info about what was in each option too and now we’ve got no info, no insight into how many choices before it charges extra (until you’ve clicked enough, but knowing how many you get informs the decision). And, the options/images are tiny. We were also unable to figure out how to add our names to each order.

I understand why they would want to ‘streamline’ it like they did, but this took way longer to place our orders with than it should’ve. I’m sure we’ll eventually get used to using this interface, but it’s not an app we want to spend a lot of time using... it doesn’t serve the user any function in making it look nicer, it should be easy, fast, functional, intuitive, and informative.

This was a frustrating and disappointing experience.

by Nathan836627485936

For more than a year, there are have redesigns and fixes that seemed to have done little to improve this apps usefulness, or even its ability to function. Want to reorder your usual? Get ready for CAVAOrderOnline to reboot. Want to autofill your login credentials from a password manager? Good luck. Would you like an order flow and UI design that makes sense? Well, the best they can do is big, bright pictures….usefulness must be planned to launch in a future update. Want to reorder the same thing you had before, but at a different location? Tough luck.

I used to eat at Cava 3-4 times a month. Now, I just avoid the hassle of having to religion and manually reenter the ingredient combo for every member of my family. Hopefully this changes soon, the food is delicious.

by Kimduff1

Had really enjoyed the previous version of CAVAOrderOnline as it was really simple and user- friendly. The latest update to CAVAOrderOnline is horrible. It’s like you knew all the features I liked and took them away. I liked the large menu icons that stayed circled as you selected so you could easily scroll up and down to verify what was selected-now it adds these tiny little icons in a dialogue list and I can hardly tell what they are to check my order as I go. I especially appreciated being able to add a name to each item, because it all looks pretty similar once the bowl arrives and may only be a difference of an item or two—-now we have no idea who’s is who’s. Where is the check mark for the free pita? Where is the plain kids meal?
Not happy with this new update- if it’s not broken, don’t fix it!

by Jerry D. Berry

I placed an order with Apple Pay and, despite not being prompted, was apparently not logged into CAVAOrderOnline . When I arrived, the staff had no record of the order, even though I showed them the screen showing my order. I’m glad I took a screenshot of that page — when I signed in to report the problem to customer service, the order erased from the record (but not the $30+ charge on my card). When I reported this to their customer service (complete with the above photos), the Cava rep stated that they could “kindly confirm there was no order received from you,” despite me providing a screenshot of the order. All follow-up emails from me providing more information (which they requested) have since been ignored, and the fee has not been refunded. Overall, an awful customer service experience that was brought about by a glitchy app.

by DMcByb

I’ve had CAVAOrderOnline downloaded for 4 months and have not once been able to successfully use it. For awhile, we’d get all the way to payment and then get an error asking us to try again. We’d do so and then it would tell us to just call the restaurant. Despite changing credit cards out and trying to shut down CAVAOrderOnline and restart we had this problem persist.

Today I logged on, added my first meal to the bag, selected that I wanted to add another one, and then got stuck on a screen with with only drinks and sides displaying. Despite trying to exit back to the main menu, I’m stuck on a menu selector page with only some of the menu.

CAVAOrderOnline is so buggy! It is costing your company money as we’ve had to change restaurants on many occasions when we don’t have time to walk in or access to a computer to order via website.

by Theonlyreviewivewritten

Ordered using CAVAOrderOnline as directed - requested delivery as they offered it and ended up getting my food 20 minutes later from a CAVA farther I didn’t order from with the doordasher (they route for you I guess?) calling me not once, but twice to tell me that my address was wrong, despite having the correct address everywhere I looked. Went to my doordash account to see if it’s logged there so I can’t complain to them. No history or record to check within CAVAOrderOnline , so I can’t report this anywhere else. Only way to complain is by EMAIL, which in 2022 delivery standards, is absolutely ancient. App needed to add a record of orders and an internal complaint system before launching. Only use pickup and save yourself the headache. Food’s still not here.

by Broseppie

Usually love Cava, downloaded CAVAOrderOnline and ordered a bowl with very few customizations. This was my first online order and was looking forward to picking up food before the location closed for the night. Took my meal with my name and label on it, got home, and the bowl is an entirely different order inside. The only like-elements were corn as a filling and yogurt as a sauce; 5/6 fillings, both proteins, and a sauce were different than I ordered and it was apparent a different order was slapped with my name. I paid extra for ingredients I didn’t receive, and this order contained a protein I’m allergic to and cheese that I can’t eat (lactose intolerant). Was so bummed since I couldn’t eat the bowl a& the location had closed, contacted the help/customer support line twice (with attached photos of the order receipt and bowl in same image) and support has never gotten back to me. Such a terrible representation for a company that preaches phenomenal representation. My usual and I now will not be going back.

by KingRiegz

When ordering food, the checkout tab frequently does not save changes. Items I delete will reappear, orders that are renamed will revert back to their default settings. I will select a valid time slot for pickup only for CAVAOrderOnline to tell me that slot has been filled...but then I literally pick the same exact time slot and suddenly no issues. But because I had to leave the checkout screen to reselect the same exact pickup time...yep, you guessed it, everything has to be redone, orders have to be re-edited or added or deleted because nothing was saved. And despite the fact that I have been using CAVAOrderOnline for several months, most of my order history during that time has been wiped.

Cava is a great restaurant, but they need some serious help in developing apps. I don’t expect perfection, I just expect it to remember the data I inputted only 30 seconds ago and not dump everything just because I had to change tabs for a moment.

by Plus1golf

I work in the mobile software space for quick serve restaurants. CAVAOrderOnline is visually beautiful but functionally awful. Using icons for the ingredients is visually attractive but not intuitive as the icons are too small to decipher.

There is no menu browse feature, CAVAOrderOnline dumps you right into ordering. The order history icon is not universally known (I work in software and I had to tap it to see what it really did).Account order history order detail page doesn’t show anything identifying about the order, not a name, order number, nothing an employee at Cava can use to ID my order when I walk into a noisy restaurant. In the effort to simplify the user experience, they cut too deep and left foundational features out of CAVAOrderOnline . Keep the beautiful graphics but bring us some better functionality please.

by Shinaz9x

I can’t tell which lettuce is selected for example because everything is a tiny thumbnail now. This made ordering much harder than the previous app layout with “pages” of selections. You don’t get order confirmation in app anymore. Nor do you get a confirmation at the end before it charges you. You select the time slot in the beginning rather than at the end. So if you take too long to build an order in the slow navigation you lose your slot.

Ugh. Put the classic layout back in as an accessibility option because I’m having a hard time with this. You also used to be able to name your entrees per person. Not anymore. No more labels as to who gets what food. You need to use the little thumbnails. Group orders are painful now.

by Biamus Goneo

I feel like CAVAOrderOnline was designed to punish me. I had used it before and it worked marvelously. Today I tried four separate times to order the same meal. Every time I switch between apps, CAVAOrderOnline glitches and I need to wait. When it’s finally ready, it pretends like my order is recognized, but when I hit checkout, it goes blank again. I wait yet again, and have to re-log in with my email and password. When I get to checkout and hit add a bag, it cancels my order. When I skip that step, and just checkout, it says I have no order. I have no way of winning. This is the only way to order from this restaurant without entering the store, so I’m extremely disappointed.

by Lofty1LA

I’ve been using the Cava app since they first came on the scene. Gave them a lot of credit for creating an app that had the user experience in mind. Don’t know why they had to change it to something that’s not as well designed. First, before they would take you through each step of the build a bowl process. Now, you scroll through all the options at once and often have to go back and forth bc the images are smaller and move too quickly. Fixing it at each step is more appropriate so the user knows what to do at each step. Also, the nonsense at the top is hard to read. Lastly, the calorie counts across CAVAOrderOnline , the online ordering system (which uses the old UX and is grt) and the nutrition calc are all different so if you are counting calories and sticking to a calorie budget good luck w that. I think the issue is the algorithm for the rice. Bottom line, why mess w something that works. And if you want people to trust you, get the algorithms working.

by Dleo26

The apps layout is easy to understand and simple to use if your just looking to preorder your food. If your trying to manage your calorie intake and track the nutrition information then CAVAOrderOnline is basically useless for these two purposes.

For starters the calorie estimates are off by a few hundred calories at the least. One of their standard meals (without ANY edits) comes out significantly higher in calories when the individual ingredients calories are added up separately. Also there is no sign of a meals nutrition information whats so ever. It would be nice to have a overview like the chick-fil-a app gives you of the calories, adjustments and overall information.

This is either a relatively new app, this a work in progress, or cava is not putting in half the effort other companies are with the food ordering apps. Love the food and would love to eat it more but I’d need a reliable platform to change me from an occasional user to using it 3 to 4 times a week because accounting for their mistakes takes too much time.

by Ashiyawolf

When it works, then great. But lately I can’t enter a pickup time. I have to keep exiting and reopening and reordering then deleting the previous order...what a mess. At this moment I have tried several times and can’t get my order in.

Also, CAVAOrderOnline cost me 13 bucks of wasted money, which has never happened to me before. I’m used to apps that let you reorder. They always ask you where to pick up. This one didn’t. I placed a reorder and it never asked where to pick up from. Once I placed it I saw that it was a different city not nearby.

Knowing I just lost 13 bucks I tried again planning to change the city. It turns out you can’t. I had to make a new order and try to remember everything all over again. What a pain.

by AnotherNicknametoo

CAVAOrderOnline does make it easy to customize a Cava order — even easier than in person. It is confusing that a greens bowl at the store is called a salad in CAVAOrderOnline . It also seems to double my order if I use the reorder feature.

Please add an opt-in feature for cutlery, napkins, straws, etc. it would also be nice to be able to specify the kind of beverage in CAVAOrderOnline . Of the 3 orders I have placed using CAVAOrderOnline , the beverage part has gone smoothly one time. Once, the specific beverage I wanted wasn’t available. If I had known this ahead of time, I would not have ordered a beverage. Another time, the curbside server heard “lemonade soda” for lemon-lime soda and brought me one of each (lemonade and lemon-lime soda) to hedge her bets.

by Indianajonesrox

CAVAOrderOnline was a little janky to begin with but at least I was able to get an order in. Since the newest update, I do not know what ya’ll did to CAVAOrderOnline but you messed up. As soon as I click on an entree, none of the customization options pop up until I get to drinks and a pita side. Fix it please, I really used to like using CAVAOrderOnline for no contact pick up. I was able to place an order on Uber eats for delivery yesterday with no problems. For the past couple weeks I’ve tried to place pick up orders through CAVAOrderOnline, I’ve been disappointed. I never even write reviews for apps, that’s how disappointed I am in this update.

by Mclairrrr

I was pleasantly surprised when I placed my order today using CAVAOrderOnline. Usually, customizations are a hassle to communicate when placing food orders, but not here.
I quickly learned that each of the selection buttons will toggle between options for that specific item. I.e. I initially chose the spicy chicken protein for my pita wrap. After reconsideration, I wanted to switch to the the grilled chicken with less bite to it. I pressed the grilled chicken button and instead of completely removing the spicy chicken, it read “1/2” over the grilled and “1/2” over the spicy. Perfect! Press the button again and it toggled to choose just the grilled chicken.
It was the same with the sauces. Press it one time to get a single amount and twice to get extra. Very simple to use - a lot simpler than trying to understanding what I just attempted to describe.
Enjoy!

by Daniellerose515

I’ve always been a fan of Cava since it opened in my town. The food is always incredible quality and refreshing. They have however, cut down on portion sizes over the years. It definitely used to be more food in my bowl and it is noticeably less. I think before it was a great deal but now it’s on the pricier side for how much food they’re giving you. That is literally my only complaint though. CAVAOrderOnline is fool proof. So easy and quick to use. The graphics are great and the simplistic layout is just awesome. Love love love love Cava

by Bosslady1993

One of the best and easiest food apps on the market today! So easy to read thru and navigate, and pay! Also very cool that you can just walk in and they have a shelf ready with your order with your name on it so you can literally walk up, grab your bag, say thank you and go! The only thing I would like to app to have is to be able to save your favorite order so I don’t have to go thru the choices each time. But even with the choices, the process is so much quicker than ordering on other food apps. Thank you Cava!

by Thewhalejoke

I order the same thing everytime I go to cava. Unfortunately the reorder button on CAVAOrderOnline doesnt work. When I click on my previous order, it just comes up with a screen that says “Your bag is empty”

Everything else works great and I’ve never had a problem with any other feature. Fixing the reorder button would make my cava experience top tier!

by Moe_moments

Awesome app. Super easy to use. My only suggestion and not even compliant- cause honestly I should write passwords somewhere and it’s for my Secruity. With that being said I hate having to log back into app pretty much every time I use it. A tad on the side of overkill when having to reenter my info.

by ClickClack53

App is well-designed for ordering and makes reordering same items extra simple. Only catch is that CAVAOrderOnline isn’t always stable: Today when I launched it, it made me sign in again, then when I was trying to submit order and payment, it would not show pickup times and the Submit button was grayed out. I had to quit/exit CAVAOrderOnline and then relaunch it to submit my order. No such problems when using CAVAOrderOnline before.

by D. Optimistic

The last couple of orders I’ve done through CAVAOrderOnline my order was ready when I got there. There has been a couple of times in the past when my order wasn’t ready on time. So that’s why I did not give 5 stars but the food is good every time so 4 stars it is!

by Bubs-Haze

App is overall quite good. Ordering is simple and intuitive. Some of the menu layering is tricky, you end up hitting back a lot - some “continue shopping” buttons would be helpful or main menu button. For payment - PLEASE add Apple Pay asan option please!

by DMG Glass

More often than not, I have to close CAVAOrderOnline and open again for the pick-up times to sync. Now that I know what the issue might be I can continue. Just a bit annoying, but love CAVAOrderOnline !!

by Appleorangepomegranitesauce

If you value your life, then you would order your food ahead of time so you don’t have to wait in line. CAVAOrderOnline lets you do that and you can even set up orders multiple times throughout the week ahead of time. It can be a bit buggy sometimes but it is is 10X faster than waiting in line.
It’s also way more fun knowing that you can rack up points and get awards the more you spend.
Thanks cava. Your food and CAVAOrderOnline makes my life happier, healthier, and more productive.
Because of this I can focus on the important things in my business.
Much love <3
Keep it up
-Kyle

by Mary OS

I love how easy it is to use CAVAOrderOnline especially since the line at lunch is always so long. BUT with CAVAOrderOnline I ordered it’s always ready. I never wait. Thank you for making a busy women’s life a little easier. Please start delivering that would be even better!

by LovingRasta

I am okay with how it has worked so far. I just select what I want and it is there by the time I get there. I think there should be an option to add cutlery. There has been a few times I just forgot and had to search the whole office for some

by LaurenUX

Hats off to your UX team. Super easy to place an order. No friction, right up to the confirmation of an order at the end. I don’t even mind how often I eat here or how addictive your food is with an app this seamless.

(I just ordered a cava bowl and I’m hungry if you haven’t guessed by now)

by Mummaan

CAVAOrderOnline can be a bit buggy at times but it’s still 100% worth any hassle. Makes ordering so much easier. My only complaint is that you can’t save more than 1 payment method at a time. When I switch back and forth between credit and debit cards I have to put in all of my information over again.

by Pseudopapist

I love Cava grill and CAVAOrderOnline works well. I just wish they would stop taking away ingredients from the menu. I loved banana peppers and Sriracha Greek Yogurt, but they got rid of them. What’s next, crazy feta? Don’t spoil the good thing you have going.

by Flybynight1127

Always use app to order. Everything is always ready when I arrive and the order is always correct.

by Texanpilot

I’ve only used it a few times but the fact that it saves my previous order is awesome. Then if I want to change an item, say falafel instead or chicken it’s a quick few clicks.

by Fjidos

I like it a lot because of the rewards however it keeps logging me out of my account and it’s kind of annoying