Ritual - Order Local Takeout Reviews

by Lucy_N

this app is currently advertising $1 Food Festival. The rules seem straightforward. You refer a friend, the friend makes a purchase, you get five $1 lunches. Simple? Not really. In reality, you do NOT get $1 lunches. I am in one of the cities that participate in the $1 Food Festival. Accordingly to the this app app, there are 10+ participating restaurants near me. My friend made a purchase and I still do not see any $1 options. Sent multiple emails to the support team. Instead of resolving the issue, they keep copying “no offers available in your nearby proximity” response. This is not a true statement based on their own app. They also refuse to give a name of ANY participating restaurant within the entire city. So either the support team is totally incompetent or the promo campaign is falsely advertised. Either way, this app gets referrals, you get nothing.

Update based on the developer response. I am smart enough to search for DOLLARFEST. Ritual shows many restaurants nearby. No $1 offers in any of them when I click on a restaurant. My friend did not get $1 offers either.

by Ritualsucksabsoluteass

I downloaded the this app app because there was a promotion going on in my city that I wanted to access. After forgetting my password, I clicked the “forgot my password” link, expecting a link to be sent to me immediately afterward. However, I got a text message saying that a password reset email had been sent to my email account on file. After going to my email and waiting for over an hour, it never appeared. I then reached out to customer support and have been emailing back and forth with them for 4 hours (mostly a one way conversation; I guess they must have so many complaints coming in that they don’t have time for me). Now, 4 hours and 25 emails later, the issue is nowhere near being resolved and the support team has completely stopped responding to me. I’m hoping that this will catch their attention and make them realize that small issues can snowball into larger problems for their company. If you want to have satisfied customers, then maybe you should take the time to actually address their concerns.

by Izzard93

I used to love Ritual, referred 7 employees to it and used it to retrieve food for my boss due to the convenience. I tried to make a personal account on my personal phone for myself and got booted out of participating in the $1 food fest for apparently violating their standards. I wrote to them that this is a mistake cause the other account is for my boss, they took days to get back to me and didn’t resolve the issue, just kept saying I violated the terms of Ritual . Since I wanted to participate in the $1 food fest, I then referred another employee and he placed an order, which according to this app’s website, allows you to participate. But no, they banned me from that too even though their website literally states this is your ticket in. They keep holding onto this stupid conspiracy that I’m making multiple accounts which is stupid cause what purpose would that even serve? I’ve emailed and DM-Ed them countless times and just crickets after accusing me of stupid behavior. Horrible app that doesn’t care about a company that has spent thousands of dollars.

by CC_86

I don’t write reviews but I’ve never dealt with such incompetent people making outright accusations all because they don’t want to fix their issues and honor and rectify a situation especially as a new and growing business. I really thought it was a clever idea as I work in the heart of Seattle. Then I referred a friend as I would receive a bonus. It never came. A pain but I submitted an issue for it. this app’s response: you’re already a user so you don’t qualify. Of course I’m a user. That’s the point. My friend signs up with my referral link. So I had to resubmit. This same this app person, says I registered with the same account, and saying that my friend and I were one and the same!!! Sooooo needless to say he and both won’t be using Ritual and we both will not be recommending Ritual to anyone. In addition, I used my coworkers referral link and she nor I got the bonus either and she is having the same issue, as well. We understood the kinks but the handling of the situation was worth the effort to let others know to avoid this company.

by Mountains24

I used to love Ritual, I referred more than 10 employees, family, and friends, and used it often to purchase food for myself because of the convenience. I helped my parents create accounts and saved the credit card we all share together. My parents somehow got blocked out of participating in the specials this app was offering. I myself had my account permanently deleted because I was apparently violating their standards. I told them this is a mistake and they were so cold in their email mentioning I abused their app? They banned now myself, my parents, and even my friends to use their app and website. They think I conspired to make multiple accounts and I am not sure why. This is a terrible terrible app and the customer service is horrible. The this app app should just terminate the “refer a friend and earn” because every time you do they think you are creating multiple accounts then block you from using Ritual .

by Ella.parme

When you order from a place this app will multiply your points by 20 if you order from there again within a week. I have just realized that they have only been giving me 10x the points instead of 20. I spend my money on places because I will be getting my points multiplied by 20. I ordered something that was 124 pints originally, and I have noticed that the number “multiplied by 20” is 1,240. I have not been paying attention to that, and now I have realized that this app is NOT giving you the points that they say you will receive.

I could have been getting 2,480 points for an ENTIRE YEAR. But I have been deprived of these points and I am very disappointed in their system. They are not truthful to their deals and that means that their system is either messed up, or what I think is they are scamming you. I would like to have the points that I have not received in the past year, thank you. Please respond to me this app!!

by Rainman

Now this app wants to force me to access my location in order to use the application I’ve been using for a year. I’ll be sure to let the food retailers how horrible this app’s business practices are. Won’t use this application again. Not sure what’s worse Apple not putting reviews in chronological order and the most recent not showing on first screen in App Store or Rituals data mining. Both seem pretty bad and very disappointed the Apple would conduct themselves this way. Tech companies definitely need a wake up call.

Response to developer. So are you saying that this app was gathering my location without asking permission of the user. I had my location for Ritual shut off and unless Apple was allowing you to bypass which then there are bigger issues at hand. What your implying is that since the update to your app you have changed the way the location services are shown to consumers. Either turn on your location or don’t use Ritual . In the past you just accessed the location of users ? And Please stop with the patronizing responses as if people can’t figure out how long it takes to get to a restaurant.

by Fallingxrain

Referred my brother for the $1 dollar food fest so that we could check out new places around town.

I did not get access to the promotion, or even the referral bonus. Only got my referral bonus after I submitted my first issue claim with them. And even after that, they did not register that I had referred my brother during the food fest. So I filed another claim specifically referencing their food festival, which they finally addressed days after the promotion ended by saying they were “experiencing higher volume”. Great, so they have the time to fix the first issue but no time to even send a quick mass email to everyone with the second problem?

To top it off, they had previously advertised the food festival ALL OVER their app but so conveniently removed it sometime in the middle of the week it was OCCURRING, even though I had used the food festival referral link earlier that week to recommend my brother. Shady much.

Yo, if you are even going to try at customer service, you should at least make it up to the people who wasted time referring people but missed out on the food fest when your app failed to acknowledge referrals and “conveniently” dropped all ads on the food festival. Or at least come up with a less lame excuse than “we had too much volume”

by FormerCrusher

I was referred by a coworker and has referred a few other people when they had $1 eats that week. Fast forward, they sent me an incentivized survey saying I would be credited x amount of points within 24 hours if I responded to the survey within a time period and I responded right away. A week later, nothing. I replied to the email, which looked like it was a person, asking for the points. It went to the black hole. From my experience, this company is not a reputable company and it will never be one unless they put someone with a brain in their IT or in their senior management. They lie to get more information out of you. I admit I was sucker at browny points. When I give out my information, I expect the browny points as promised. If you do not honor your promise, you will not be around for too long as there are many competitors out there. Bad business strategy.

by Derekrarrarrar

There have been a lot of changes lately. It used to be fairly easy to get discounts on food and earn points. Now the points you earn are hardly worth it. The way the math works is 5,000 points = $5 off, but for each dollar you spend you only get 10 points, so you need to spend $500 to get $5 off meaning it’s a 1% reward which is just not worth it. There also used to be an ability to use points for discounts, which you can no longer do. I used to be a daily user of Ritual, but now I will just go directly to each restaurants website to order and take advantage of their loyalty program.
Also the website is just terrible. I know this rating is for Ritual , but I use the website also because I don’t get good service in my office building.

by Career Enthusiast

I’ve reported incorrect prices many, many times with pictures of the menus. this app does not fix the issue yet they market themselves as having in store prices. Not only that but their points in the promotions often don’t work (e.g. write this word in the box for “special requests” to get an extra 2,000 points—oh, but there is no special request box). When they came out years ago, I really liked they app, but now I feel like they’re deceptive and the points are worth so little. Don’t use this app; support restaurants by ordering from them directly.

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Re: Developer Response - This is an empty reply. I have already reached out to customer service about these issues multiple times. Customer service hasn’t fixed them. Why would I keep wasting my time?

by Eve Wu 5

I joined in March. I enjoyed at the beginning so I invited 10+ friends to join too. At that time, invited friends getting points were so easy. Recently, it was getting harder and harder. Always stating I got duplicated account. So, I didn’t get the $1 meal promotion; my friends neither. Sooo many emails back and forward, I only got the invitation points. Also, in the past, if I found out the “menu price error”, I would get points as quick as an hr later. Right now, up to a wk, no reply. I sent followup emails, sometimes I got no answer; sometimes I got “funny” excuses: 1) the restaurant is not in this app’s app! (But, it is, the restaurant IS in your app); 2) that price different is under our investigation (but, few days later, no one corrected it). ...... They just don’t want to give you the promotion points as they promised. Ritual is just not as good as before.

by Innocent Sin

Love Ritual and have discovered a lot of new places to eat, however, it doesn't make sense that there's a time limit to leave reviews for restaurants. Have had a few bad experiences in pickup and wanted to leave comments, but I can't find the option to leave a review after approximately an hr or so has passed. Makes no sense. What if my order was delayed, or have a meeting and can't leave a review until later? Please fix this. Also do not see an option anywhere to submit feedback within Ritual . It's like this app doesn't want to listen to user feedback and improve Ritual . Huge oversights on super obvious and simple improvements that could be made.

by AMPBPM

I’ve been using this app on and off for a couple of years now. Their rewards system has improved greatly. There are still a couple of things that I feel they could improve upon:
1) Being environment conscious, I try to note for my orders to not include disposable utensils if I’m going to eat it at home. However, there isn’t an option (like on Grubhub) for me to click to automatically add that note.
2) There is still one shop on my feed that still has the wrong address, The Coffee Pot (still displays their address as 51st Street and 9th Avenue, but I think they’ve moved, and Kahve is there now).

by Musix220

When I signed up via a link texted from my regular coffee, the link wasn’t a link and didn’t work. I eventually (I assume through resending because the system saw I hadn’t signed up) I got a proper link and signed up. Didn’t receive the $10 credit I was supposed to get but when I got the follow up welcome email I responded and Robert was great about getting me the proper credit and being open to my feedback. As a result I kept using Ritual and its worth it just for the mobile order option I otherwise wouldn’t have for the place I usually stop. I’m curious to see how point redemption goes. That combined with the starting issues led to my 4 star review.

by Claurllr

LOVE Ritual. At the time of download, you receive a $10 credit for your orders. Luckily where I work there are plenty of options to choose from. It also has the option to sign up with the place you work at and you can see which of your coworkers are also on Ritual ; this is convenient because it also offers an option where you can offer to pick up their order from the same place you ordered at. Also love that I am able to pay with Apple Pay because there are times I don’t feel like carrying my wallet.

by Bgrojr

Unlike all the other food ordering apps out there, this one actually respects your time and appreciates your business. this app has a very responsive and informative progress reporting system that keeps you updated on the status of your order. It will tell you exactly when to leave to pick up your order, so that you don’t end up waiting around for your food. And even more impressive, this app has a really awesome point rewards system which rewards you every time you place an order, pick up an order for a co-worker, write a restaurant review, or invite a co-worker to join Ritual . All of these reward points add up to actual dollars which you can use to make purchases. I’ve gotten many literal free lunches from Ritual, because this app actually makes it worth your time to use it. Which is just the way things should be 👍

by ChiTownMo

I’m not a big app person but I love Ritual! It makes ordering and pick ups so easy and streamlined, you get exposed to some good restaurants and food options you may have otherwise overlooked and you get perks for using Ritual too! Only draw backs are that there is no live person to call if a problem arises (but their online support is really good and responds quickly so not a huge deal) and there could be a bit more explanation/definitions given on the mobile app and their website for the different deal types offered, but other than that, Ritual is so great and it’s been pretty addictive for me to use!

by Gentledove113

I have been using this app for quite a while. Maybe over a year. I LOVE it. For several reasons. In the beginning, I really loved the lower priced promo meals. But as time went on, the less often they appeared. As a college student, eating some great and healthy meals at a nice price were a life saver. When I stopped getting less of those promo meals, I thought I’d hate it afterwards. But it comes in real handy when I forget my wallet. Which is something I often do. Using Apple Pay through Ritual is a blessing because most restaurants aren’t equipped for it. I’m just gonna throw out an idea with maybe partnering with local college meal programs or if we sign up with our school emails to get like 10% off or something. That’s be nice. Just saying. Overall, I 100% recommend. Just can’t wait for more restaurants to appear (:

by Annullins

I work near Penn Station and for lunch I was in a rut, going to the same places in an area that can feel like a pricey food desert. this app really made it easy to discover new places and new dishes. As a bonus, I signed up during their restaurant week so I got some amazing deals on top of their regular deals. Plus, it feels good going in to a place and knowing your food is waiting for you. On the rare occasion my order got messed up, customer service was really kind and was quick to get back to me. The only downside is that most of the restaurants are in certain parts of Manhattan and Brooklyn. I hope they expand.

by Itunesmusic

Please, save yourself any frustration and do not download Ritual. One problem after another. Either the restaurant is unaware of your order and refuses to give you any food or the restaurant/establishment is closed altogether and doesn’t exist. Save yourself the trouble because customer service will give you even more of a frustrating experience. Some meals may be marked as one dollar or discounted but you will spend more time, money and gas trying to pick up then any meal is ever worth. Highly recommend you do not download. Recommended apps include Yelp, Post Mates or DoorDash. Their customer service is also much better. Abby from the customer service team has responded with little to zero useful feedback in a non-timely matter. Ritual/business needs to figure out all their bugs before going public. Must delete.