The Jack in the Box Mobile App provides a contactless ordering and payment
experience. It’s just like having a Jack in the Box in your pocket, only it
doesn’t weigh 350 tons and have people that work inside it. Then there’s
the offers and deals you can’t find anywhere else. Like The Jac...
Good app, but....
This is definitely my favorite fast food app. HOWEVER, there is one problem. If you order from the one tap screen, I think it automatically uses the last location you used for that order. Because most mobile order apps use the closest store, I didn’t even think about it when I ordered far away from the last time. So I checked again after already ordering, and realized it was the wrong store, 30 miles away. Not even a “this store is far away” warning. So I just did the same order today, expecting it to go to the store I originally ordered from. It ordered to a RANDOM store I had never been to, which is also pretty far away. On top of all this, there is no way to cancel your order! So basically I’ve spent money for nothing TWICE because the app isn’t smart about locations. Please change it so it chooses a closer location, or at least add a warning if it’s far away. And a cancel order option would be nice.
Needs Improvements but overall great app
Let me start with what needs to improve immediately! All ingredients need to be an option when customizing a burger/ sandwich,m. For example, I wanted to order a spicy chicken sandwich and it did not give me the option for white American cheese, the picture was yellow American cheese and I didn’t want to risk getting yellow cheese rather than white on my sandwich. Also, when ordering a combo you can only get that once size straight across, we need to be able to order medium fries and a large drink if I wish. Let me justa include that coupons should be scannable at the counter or drive thru rather than only being a le to redeem thru a mobile order; like Del Taco allows. Great app! GREAT coupons, free stuff and percentage off your order, you never see that thru your mailed coupons. Please make the updates I have mentioned, thank you!
Best food app But!
I love this app because it’s the only one to make my food when I want and have it ready when we get there other apps make the food when you get there but I rather not wait isn’t that the point... but anyways the locations don’t check where you are it automatically leaves you at the last place you ordered food and then you can’t change it you have to call jack in the box place a request wait for the response then call the number they give you in the response and wait on hold for 20 minutes so they can find your card and you wait 3-5 days to get it back. They should really have the locator to check the location every time. And you can’t pick your drink. Also you can only add on what they give you onthe side which is not always what your looking for... ( ex. Sourdough bun, Swiss cheese)
Fast and easy to use, customize.
This ordering app is one of the few I've used that works as intended. My only complaint is that the location to order from should be presented up front (as you open the app or start your order). You have to update your location by clicking the little "compass arrow" on the map in order to get your location and then select the restaurant your closer to. Maybe a "USE MY LOCATION" button will really help. Having the option to add and save favorite locations could also help speed things up. Other that that....my order was perfect, ready on time, I chose "Drive Thru" pick up, but because it was busy I decided to go to the counter and had no issues. Great experience.
Glad you joined 21st century, BUT...
...it’s obvious you’re not reading or taking the responses/reviews into consideration and implementing changes. Someone complaining about a 45 second delay? C’mon get real. That’s not a worthy complaint. If I’m going to spend my time on your app I should be able to do 2 basic things… 1.) Customize food the way I like, not how JITB feels I should. For example, I feel fresh onions should be an option for ANY beef burger. Period. I can’t do that on the app for the Sourdough Jack. 2.) There is no ability to put what flavor of drink I want. Only the size of the drink. The workers are wondering why I’m not putting this data in the app. I can only say that it may be new, but it’s archaic. So… with all the freebies you throw my way and being a fickle human being, if I can’t get what I want, how I want it, I tend to go elsewhere. I can’t take advantage of the freebies if I don’t order thru the app so what’s the point?
Love the Convenience
And the quickness of how I can place my order and they get ready very well and the Freedom and accuracy to have what I want the way I want because yes we are all humans and make mistakes but now if something is wrong with my order it’s not because of my bad Communication skills it’s would be do to my in ability to fallow very simple and easy directions that it gives me and it gives the option to take off and put on what you want. So I’m very pleased with the app and ordering ability I have but need to have more offers for what I like I haven’t had any special offers don’t know if they still working on it or they don’t have any since I downloaded it over a month and 1/2 ago.
Jack in the box app
I like the theory of this app : Order your food 5-7 minutes ahead of arrival time and pick up your order at the counter cuz it’s ready when you get there! At some locations that’s true - but not the one on Marina Drive in San Leandro. First of all, no one ever greets you st the counter there - they’re busy bagging up window orders or making shakes or whatever . . . There is no designated spot for picking up mobile app orders (as there is at the Lewelling stir in San Leandro) What’s the point in ordering ahead of time, then getting in a line of people to place orders?) Then, by the time I get in the front of the line and I tell them that I’ve made a mobile order - the cashier looks on a screen that is obviously not monitored very often, and tells me it’s being prepared. 5-7 minutes later I get my order. That’s a sorry process. Maybe I’ll just get my orders in at the Lewelling St. store. It’s a little further drive for me but much less time in the store to pick up my order. They have a designated sign for mobile app order pick up and the food actually gets cooked when I press the button “Prepare My Order”! Hope you can make some changes at the Marina Drive store! Tim Z.
Issues at checkout every single time
It’s extremely frustrating when you’re trying to place a “convenient” app order and it takes longer to manipulate the app than it does to run inside and stand in line. I’ve attempted to use this app multiple times and every time there are issues applying the offer, issues with each location charging different prices for items or not honoring offers, or the biggest issue I’ve experienced is not being able to checkout. Instead I get an error message: Dang it! An error occurred while processing your request! Please try again… only to get the same message continually. And don’t bother trying to get the restaurant to honor any offers from the app - that won’t happen - they all look at each other in dumbfounded confusion. Jack should take some lessons from Starbucks. They seemed to have mastered the art of ordering via apps.
No Detailed Order History
It’s a great app and saves me a lot of time. However, when you order something and want to see back in your history, you can only see the date, order number and a button to “Reorder”. Tapping on the order doesn’t display anything and that was a problem for me when at a Jack In The Box, the staff members told me they didn’t have any order in their system and I couldn’t show proof of what I have ordered exactly. Fortunately they gave me my order, but that feature would be highly appreciated to avoid issues in the future.
Jack-in-the-Box is back in action with applications
This application is great it saves a lot of trouble and a hassle from going to the line ordering your food ahead of time and having it ready exactly the way you want it thank you very much Jack-in-the-Box the only thing I can say is could you please offer more coupons and also have cash giveaways or something and also pick up parking spot we’re a jack in the box attendant bringing ur food outside for people that don’t want to come in like McDonald’s does sometimes but other than that this application is great thank you very much Jack-in-the-Box hopefully this helps Jack-in-the-Box become a more successful company
My major problem with this app, is how it translates for pick up. There’s a clear sign that says mobile order pick up. When I wait in front of it, all employees ignore me, as if I’m trying to “just watch employees working because it’s so interesting”. Then when an employee finally gets to the front, they go to the register way opposite of the mobile order pick up side and asks others customers if they can help them until I abruptly interrupt them saying I’m here for a mobile order. Then they look at the screen like.....what? We had a mobile order?” I have mobile ordered about 5 times in the past 6 months, and this story happens every time, like clockwork. No matter what city.
App is good except
I can’t put what flavor of soda I want and the feedback is atrocious in app and the webpage it takes me to on the iPhone. I wanted to submit feedback on a simple bug in the app and get sent to a feedback page that has no option for the app. Has me fill in location and time I went to Jack in the Box and receipt number, for a friggin visit I haven’t made. I haven’t gone yet. Typed everything up. But couldn’t enter my personal information and submit button was greyed out. All to try and say I couldn’t type what type of soda I wanted in the app. This whole thing was so frustrating at 1030 at night it made me want to not spend my money with jack. Please fix
I absolutely love this app! Being able to order ahead and have them start making your food is so convenient and really helps us out when we are in a hurry. So many other apps only prepare it when your GPS says you are there, and by then you may as well just go through the drive thru. Never once had my order wrong and we really enjoy all the deals and promos they have. The only gripe I have is that they do not always have the local specials on the app. Overall, it’s so worth it and I use this app regularly.
JITB Just Blew My Mind!
I was terribly excited about downloading this app as we set out on our evening adventure in search of late night sustenance. Much to my dismay, upon opening it, I was notified of the VERY limited locations that use this app. Welcome to 2018, we are living the an age of technologically assisted casual dining, fine dining takeout/delivery, Uber Eats and Mobile ordering. But here we have JITB who is about as technologically advanced as a literal Jack in the Box. Lame, Jack. Very lame. I gave 2 stars because at least it exists. UPDATE: ... And then it happened... It’s as if the cone-hat wearing antennae ball was listening, and two weeks later, *POOF!* The app is now up and running in MY area!! What an awesome surprise!! I can’t wait to get a bag of hot Jack goodness to fill my belly, any time I want! SQUEEEE!! Thanks Semi-Creepy Fast Food Restaurant Mascot/Spokesperson! You made my dreams come true!! (4 Stars because I haven’t officially used it yet, but it looks great!)
Pretty darn good
Lots of customization. Only complaint is adding a promo can be a bit annoying because it constantly gives you a certain warning. It would be better if instead of giving you the warning it prompts you to select from available ways of satisfying the promo. Also there was a weird delay of like 45 seconds between when I sent my order and when the Redmond restaurant saw it on their screen, so they were confused when I came in and said I'd put in a mobile order.
Yes. Jack in the Box® is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 10,152 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.3/5 . Justuseapp Safety Score for Jack in the Box® Is 34.0/100.
Yes. Jack in the Box® is legit, but not 100% legit to us. This conclusion was arrived at by running over 10,152 Jack in the Box® User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Jack in the Box® Is 34.0/100.
Jack in the Box® works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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