Jack in the Box® Order App Reviews

by Candy Links

You put in your order, you pay, then select prepare food. JackintheBox then tells you to head to your location. I followed all the steps arrived at the restaurant and was told their system was down and I needed to cancel my own order. There is no easy way of doing that and nothing in JackintheBox that allows for that unlike McDonald’s who has an easy cancel button. The employees don’t have any information on what to do and the managers are worse. I was then told JackintheBox has nothing to do with the store. This has happened 3x. JackintheBox is only worth its salt if it does what it is supposed to do. I now have to figure out how to contact someone to get my money back. So far I am waiting still with no solution and I am hangry because I still did not get my food. JackintheBox takes the money and the store doesn’t fill the order. If JackintheBox was interested in customer satisfaction I wouldn’t be jumping through hoops to get my money back. Don’t waste your time. Their offices aren’t open on the weekend and there is no one to fix it.

by Puglover2

JackintheBox seems pretty good, and depending on what you’re ordering it probably is however it doesn’t have all the menu items available to order so it makes it rather useless if you can’t add all your items to your order. I was unable to locate the egg rolls to add to my order, even though the jack location has egg rolls in the drive thru and JackintheBox also offers a bundle deal that includes egg rolls and a bunch of other stuff bundled with the egg rolls (but no way to order them alone).

No idea what other items are also missing from JackintheBox to order, but not having all the items available so you can complete your order defeats the main purpose of JackintheBox .

I even asked the employee at the drive thru about it and they said that clearly there’s something wrong with JackintheBox when I showed her the egg rolls were not anywhere to be found on JackintheBox .

by Crash Cutta

I purchased items over 1 week ago and hit the red button to have my food prepared since i live 5 minutes away. Upon my arrival to the location, i requested my mobile app order thru the driveway. The cashier stated that they didn’t have majority of the items to create the order and therefore they couldn’t prepare it. I asked if I could get my refund there because the mobile app doesn’t provide that option or if they could cancel my order so that it would notify my mobile app that I did not receive my order because the JIB location was unable to create it. The cashier lacked knowledge of the mobile app and didn’t offer any solution. Therefore, I tracked down a customer service FAQ which basically states that you won’t receive any refund once you submit the prepare order red button. I’ve emailed JIB twice but still have yet to be contacted by the company. I understand if your food is prepared that you should be charged but if you haven’t received your order or even if you’re not satisfied with your order, they should have a request refund option. I’ll adjust my rating if I get my refund from JIB

by Dog Eats Cat.

Ordered drive thru pick up from a store listed as being open 24/7. Went to pick it up and the store was closed at 9:30 PM for some unexplained reason. That part really isn't that big of a deal. Stuff happens.

The problem is JackintheBox has no way to rectify an issue like this. There is literally no way to refund or cancel an order through JackintheBox 's built in help system. JackintheBox just lets you order from a store that is unable to fulfill the order and still charges you money. If you follow the built in FAQ and Help information, it just bounces you around from one nonsensical help article to the other while never giving out email support or phone support information. JiB and the team they contracted to build JackintheBox have inadvertently created a scam app if the store cannot fulfill the order. They also mention to "tweet" for help or fill out some third party 20 question feedback form which doesn't lead to you getting your money back.

JackintheBox and it's help section is the final boss of poor customer service.

by DOGZ146

I live in Waco, Texas. I’m not sure if this problem exists in other parts of the state or States, but when I try ordering from two locations near campus via JackintheBox , I receive this message: “Dang it! An error occurred while processing your request! Please try again. We’ll cross our fingers this time.” I’ve gone to their website to fill out the “Contact Jack” form to provide information on previous issues, but I feel like as if I’ve never been acknowledged and heard. This time wasn’t any different, I even reached out to JITB’s Twitter direct message option, but I was never answered. Overall, I had issues with JackintheBox , couldn’t talk to anybody, and never was responded to to talk about and try resolving said problems, and I just didn’t think that was cool. I like JITB and my loyalty holds strong, but it’d be a lot cooler if they actually cared, for lack of a better term, and I could actually reap the benefits of using JackintheBox .

by Claydood

Tried the Jack in the Box app for the first time to get the 25% off first order deal. Had to wait 20 minutes to order in order to get the deal. That was incredible annoying. While waiting I browsed the menu and added food to the cart. Found that egg rolls can not be ordered through JackintheBox . Also didn’t have the fish sandwich I seen an ad for 2 weeks ago. Ended up not placing my order and going to Jack and the Box only to be told only 2 people were working and I had to wait until shift change to order anything. So I went ahead and placed an order for another store through JackintheBox . When I arrived I was told they were out of many things I had ordered such as Mac and cheese bites and onion rings. Would be nice if JackintheBox would tell me when something is not available like the Mc Donald’s app does. Would also be great if the entire menu was on JackintheBox .

by RRR2018

Overall I like JackintheBox but the delivery experience is terrible. Apparently there’s no one doing quality control for delivery orders and my particular jack in the box gets my order wrong literally every single time. If they’re out of stock, the item shouldn’t be avail for ordering but they should also be able to easily process a refund for items they could not or did not fulfill either due to being out of stock or neglecting to check the order to make sure nothing’s missing. They don’t process a refund and there’s no easy way in JackintheBox to get the issue resolved. So half your family has their meal and the other half doesn’t or you have a piece of a meal. You write in to corporate, no one gets back to you or it takes weeks to get back to you and you end up having to go in to store to resolve the issue which defeats the purpose of the exorbitant fees paid for the convenience of delivery. Nice app but need some competent humans behind it.

by Auroya S

Let me say I’m not trying to be negative in this review. JackintheBox works fine if you’re ordering for you and you only. The “just for you” picks can be a little weird sometimes but I’ve picked them many times. My biggest complaint is that I order for myself and family, and the most convenient thing for us to do is to have both credit cards on whichever fast food place we go to. Jack has always replaced one card for another though, which means we have to re input the card details every time we switch off who’s paying. More than a little bit inconvenient for something that’s supposed to be faster than going to the window to order. I’ve looked at the account settings and tried adding a card “on file”, but it still just replaces every time, and there’s even a warning saying the previous card will be replaced, along with a message that says “you have no card on file” when you go to add a new one. I’ve tried to add a card, Jack, stop looking at me like that!!

by DeborahS51

We have used JackintheBox several times. The deals are great, and it’s convenient to use. But our local restaurant on multiple occasions has refused to honor the order (that we already paid for through JackintheBox ) because when we came to pick it up “their screen didn’t say the same thing”. We showed them the order in JackintheBox where it clearly said what we paid for. The didn’t care and said it doesn’t match what their screen said do they refused to give us what we paid for. Are you kidding me? Another time we went to the same location and we had ordered an item through JackintheBox that was new to their menu. Paid for it. Got there and they said they don’t have that item yet. I asked them why they had a poster for it in their window if they don’t have it yet? Another time they told us they have “no control” over JackintheBox or what is charged as an excuse to not give a refund for items they refused to give us even though we paid for it! A few other times we got home with our order and items were missing. Clearly we need to stop going to this location because they don’t care, but JITB needs to get on them for taking such poor care of he customer!

by Auoso Y Ucucuuchalwfou

This is definitely my favorite fast food app. HOWEVER, there is one problem. If you order from the one tap screen, I think it automatically uses the last location you used for that order. Because most mobile order apps use the closest store, I didn’t even think about it when I ordered far away from the last time. So I checked again after already ordering, and realized it was the wrong store, 30 miles away. Not even a “this store is far away” warning. So I just did the same order today, expecting it to go to the store I originally ordered from. It ordered to a RANDOM store I had never been to, which is also pretty far away. On top of all this, there is no way to cancel your order! So basically I’ve spent money for nothing TWICE because JackintheBox isn’t smart about locations. Please change it so it chooses a closer location, or at least add a warning if it’s far away. And a cancel order option would be nice.

by Starrunner48

When I started using JackintheBox , all food items at my locations could be ordered on JackintheBox ! Now, I can’t order the Chicken Strips combo for my son on JackintheBox because it’s not on JackintheBox menu! My workaround is to order everything else on JackintheBox to take advantage of any Offers and Deals and speed up getting my food … and then order the Chicken Strips combo in the drive-thru and WAIT for it to be made! — It used to be on your app (it even still shows up on a Previous Order!), so please bring it back. This would give you a higher Star rating.
You might also work on ways to “substitute” things on JackintheBox (like a soft bun instead of hard grilled sourdough bread), not just “remove” or “add” things. Another thing you can do at the restaurant, but not on JackintheBox ! Other restaurant apps allow me to do this, so it’s possible for the Jack in the Box app!

by T3k_Fre@k

I do like JackintheBox . It’s gives great deals and convenience without waiting. My only problem is trying to get a hold of Customer Service. I’ve had already 3 orders that I was not able to get a refund from because the location was closed, even though JackintheBox allowed me to order. I’m down about $50 and haven’t been able to contact or receive contact about getting a refund. There are other apps that allow me to make a complaint and get a refund email within an hour. JackintheBox doesn’t give you that option, other than going on their website and leave a feedback or comment. Nothing really about trying to get a refund on an order……So this is just FYI for people that may want to use JackintheBox , just be careful, if you think you are okay with losing some money….

by Joe_nad

As Jack in the Box needs no introduction, this review is solely about options missing in the current version of JackintheBox . Otherwise, it’s a decent app, navigation is great. Not all options are intuitive, but it is not hard to figure out either. I also like that Jack in the Box provides several discounted items and sometimes even free items in JackintheBox . With notification on, I was able to take advantage of these offers. However, I cut down 2 stars because I feel 2 very useful and easily implementable options are missing.
1. A way to favorite all my customized foods. Currently, one can have only one favorite and that will be the entire order you placed. Not just a particular item. I customize many of my items, for example, I like Swiss cheese and tomatoes in my chicken sandwich. For now, I have to do the customization every single time I order. I wish I could save the item in favorites and order through click of a button.
2. There is no way to have multiple payment options. You can store only one card at a time. If JackintheBox doesn’t want to give the option of adding multiple sources of payment, there should at least be an Apple Pay option, where customers can choose their preferred card.
Hopefully, in the next version the developers have incorporated these. I think these could be very helpful and make life a bit easier, than having to customize every time nor to punch in a different card numbers at times.

by Food-2-Go

Overall, my experience with using JackintheBox has been good, but I believe JackintheBox has potential and can be even better. There is a few issues I have about JackintheBox and hope that my feedback will be noticed and put into action. First, I hope that they can add a feature in this that allows you to add a new credit/debit card. All I’m able to do is change my current debit card which is slightly time consuming when I switch to a different card. Second, I would like it if they can let us customize and choose our drink when we order meals such as the late night meal. Finally (similar to the previous), I would like it if they let us to select our fountain drinks when we select that option. Otherwise, JackintheBox has been good, and I’ll continue using it.

by Soniiagee

Let me start with what needs to improve immediately! All ingredients need to be an option when customizing a burger/ sandwich,m. For example, I wanted to order a spicy chicken sandwich and it did not give me the option for white American cheese, the picture was yellow American cheese and I didn’t want to risk getting yellow cheese rather than white on my sandwich. Also, when ordering a combo you can only get that once size straight across, we need to be able to order medium fries and a large drink if I wish. Let me justa include that coupons should be scannable at the counter or drive thru rather than only being a le to redeem thru a mobile order; like Del Taco allows.

Great app! GREAT coupons, free stuff and percentage off your order, you never see that thru your mailed coupons.

Please make the updates I have mentioned, thank you!

by Its The Ghana Princess

I love JackintheBox because it’s the only one to make my food when I want and have it ready when we get there other apps make the food when you get there but I rather not wait isn’t that the point... but anyways the locations don’t check where you are it automatically leaves you at the last place you ordered food and then you can’t change it you have to call jack in the box place a request wait for the response then call the number they give you in the response and wait on hold for 20 minutes so they can find your card and you wait 3-5 days to get it back. They should really have the locator to check the location every time. And you can’t pick your drink. Also you can only add on what they give you onthe side which is not always what your looking for... ( ex. Sourdough bun, Swiss cheese)

by Roy49ers

The Jack app is great for regulars in that they offer discounts and oftentimes free items that you can stack on top of each other. The navigation is okay but sometimes lags, nothing that makes it unusable though. My biggest suggestions for them would be to incorporate multiple payment options, including one that lets you import gift cards. At the moment you can only save one card at a time, so it would be nice if I could cycle different options without having to enter new payment details each time. Other than that, I’ve had no issues placing online orders and the process makes it that much faster for me to hit the drive thru.

by Charlen34

I love this jack in the box there the best compared to the other location times 100, I always mobile order and my food is always fresh and ready to go, N it’s a lady that’s always there when I go, I wish I knew her name but I don’t but she always seems to be my server she’s a kinda older color lady, she reminds me of my aunt so much the way she talks, but she so sweet and she never has not forgotten anything I ordered along with all my condiments. I love there egg rolls and she never forgets my sweet and sour sauce which I also love and my kids. I would recommend this location to anyone any day especially when she’s there. Next time I’m a get her name to recommend her spectacular customer service…

by EliteWhopper

Jack-In-The-Box to me has always been mediocre. I honestly believe almost every other fast food burger joint is better, especially in terms of the quality of the product. However, I will say they are doing a good job with their app. The interface is fluid and simple. I like that they integrated delivery as well. The feature helps a lot in regards to situations where there aren’t freelance delivery drivers(Doordash, Grub Hub, PostMates, UberEats) around. However, here are some things I would recommend, but didn’t feel were critical enough to cost the review a start from the 5/5. JackintheBox automatically removes your card information if something goes wrong with the payment or if you type something in wrong. This gets annoying after awhile. Secondly, JackintheBox will prevent you from placing an order if you made too many errors in too short of a time period which has literally prevented me from buying food here just because I typed in some incorrect details. Lastly, I don’t understand why they want a tip for delivery with the service fee being so high. I ordered a $10 meal and paid $4 for delivery and $7 for a service fee. I’m not sure what I’d be tipping for.

by JoeyfromtheH

Seriously, EVERYONE loves J in the B even if it’s a “guilty pleasure” you’ve had to have indulged at some point. Like everything else in our lives, things change. Prices have increased for everything (I don’t care about your politics) across the board. You might go by JItB’s and be like “dang, that’s crazy, it used to be only (insert old price here)!!” Well, good news, JackintheBox is a time warp and if you just go with the righteous deals they allow and offer, you’ll be coming back to drink from this fountain of youth. Plus, the food is even better nowadays (in my opinion of course), core faves are alive and well. But if you’re still down with Jack as always, like me and aren’t using JackintheBox, learn from your mistakes and correct what you can, there’s still time to change the road you’re on. Love JackintheBox. In large part cause I love food.

by Ogselena

It’s extremely frustrating when you’re trying to place a “convenient” app order and it takes longer to manipulate JackintheBox than it does to run inside and stand in line. I’ve attempted to use JackintheBox multiple times and every time there are issues applying the offer, issues with each location charging different prices for items or not honoring offers, or the biggest issue I’ve experienced is not being able to checkout. Instead I get an error message: Dang it! An error occurred while processing your request! Please try again… only to get the same message continually. And don’t bother trying to get the restaurant to honor any offers from JackintheBox - that won’t happen - they all look at each other in dumbfounded confusion. Jack should take some lessons from Starbucks. They seemed to have mastered the art of ordering via apps.

by Madmsl

...it’s obvious you’re not reading or taking the responses/reviews into consideration and implementing changes. Someone complaining about a 45 second delay? C’mon get real. That’s not a worthy complaint. If I’m going to spend my time on your app I should be able to do 2 basic things… 1.) Customize food the way I like, not how JITB feels I should. For example, I feel fresh onions should be an option for ANY beef burger. Period. I can’t do that on JackintheBox for the Sourdough Jack. 2.) There is no ability to put what flavor of drink I want. Only the size of the drink. The workers are wondering why I’m not putting this data in JackintheBox . I can only say that it may be new, but it’s archaic. So… with all the freebies you throw my way and being a fickle human being, if I can’t get what I want, how I want it, I tend to go elsewhere. I can’t take advantage of the freebies if I don’t order thru JackintheBox so what’s the point?

by Ciscog

I can’t put what flavor of soda I want and the feedback is atrocious in app and the webpage it takes me to on the iPhone. I wanted to submit feedback on a simple bug in JackintheBox and get sent to a feedback page that has no option for JackintheBox . Has me fill in location and time I went to Jack in the Box and receipt number, for a friggin visit I haven’t made. I haven’t gone yet. Typed everything up. But couldn’t enter my personal information and submit button was greyed out. All to try and say I couldn’t type what type of soda I wanted in JackintheBox . This whole thing was so frustrating at 1030 at night it made me want to not spend my money with jack. Please fix

by MIZZxK

My major problem with JackintheBox, is how it translates for pick up. There’s a clear sign that says mobile order pick up. When I wait in front of it, all employees ignore me, as if I’m trying to “just watch employees working because it’s so interesting”. Then when an employee finally gets to the front, they go to the register way opposite of the mobile order pick up side and asks others customers if they can help them until I abruptly interrupt them saying I’m here for a mobile order. Then they look at the screen like.....what? We had a mobile order?” I have mobile ordered about 5 times in the past 6 months, and this story happens every time, like clockwork. No matter what city.

by Linda's Zim

I like the theory of JackintheBox : Order your food 5-7 minutes ahead of arrival time and pick up your order at the counter cuz it’s ready when you get there! At some locations that’s true - but not the one on Marina Drive in San Leandro. First of all, no one ever greets you st the counter there - they’re busy bagging up window orders or making shakes or whatever . . .
There is no designated spot for picking up mobile app orders (as there is at the Lewelling stir in San Leandro) What’s the point in ordering ahead of time, then getting in a line of people to place orders?) Then, by the time I get in the front of the line and I tell them that I’ve made a mobile order - the cashier looks on a screen that is obviously not monitored very often, and tells me it’s being prepared. 5-7 minutes later I get my order. That’s a sorry process.
Maybe I’ll just get my orders in at the Lewelling St. store. It’s a little further drive for me but much less time in the store to pick up my order. They have a designated sign for mobile app order pick up and the food actually gets cooked when I press the button “Prepare My Order”!

Hope you can make some changes at the Marina Drive store!

Tim Z.

by Lupester301

This ordering app is one of the few I've used that works as intended. My only complaint is that the location to order from should be presented up front (as you open JackintheBox or start your order). You have to update your location by clicking the little "compass arrow" on the map in order to get your location and then select the restaurant your closer to. Maybe a "USE MY LOCATION" button will really help. Having the option to add and save favorite locations could also help speed things up. Other that that....my order was perfect, ready on time, I chose "Drive Thru" pick up, but because it was busy I decided to go to the counter and had no issues. Great experience.

by EG2634

It’s a great app and saves me a lot of time. However, when you order something and want to see back in your history, you can only see the date, order number and a button to “Reorder”. Tapping on the order doesn’t display anything and that was a problem for me when at a Jack In The Box, the staff members told me they didn’t have any order in their system and I couldn’t show proof of what I have ordered exactly. Fortunately they gave me my order, but that feature would be highly appreciated to avoid issues in the future.

by Esmeralda McGillicutty

I was terribly excited about downloading JackintheBox as we set out on our evening adventure in search of late night sustenance. Much to my dismay, upon opening it, I was notified of the VERY limited locations that use JackintheBox. Welcome to 2018, we are living the an age of technologically assisted casual dining, fine dining takeout/delivery, Uber Eats and Mobile ordering. But here we have JITB who is about as technologically advanced as a literal Jack in the Box. Lame, Jack. Very lame. I gave 2 stars because at least it exists.

UPDATE:
... And then it happened... It’s as if the cone-hat wearing antennae ball was listening, and two weeks later, *POOF!* JackintheBox is now up and running in MY area!! What an awesome surprise!! I can’t wait to get a bag of hot Jack goodness to fill my belly, any time I want! SQUEEEE!! Thanks Semi-Creepy Fast Food Restaurant Mascot/Spokesperson! You made my dreams come true!!

(4 Stars because I haven’t officially used it yet, but it looks great!)

by Stop Trying I Dint Want It

And the quickness of how I can place my order and they get ready very well and the Freedom and accuracy to have what I want the way I want because yes we are all humans and make mistakes but now if something is wrong with my order it’s not because of my bad Communication skills it’s would be do to my in ability to fallow very simple and easy directions that it gives me and it gives the option to take off and put on what you want. So I’m very pleased with JackintheBox and ordering ability I have but need to have more offers for what I like I haven’t had any special offers don’t know if they still working on it or they don’t have any since I downloaded it over a month and 1/2 ago.

by Scruwy187

This application is great it saves a lot of trouble and a hassle from going to the line ordering your food ahead of time and having it ready exactly the way you want it thank you very much Jack-in-the-Box the only thing I can say is could you please offer more coupons and also have cash giveaways or something and also pick up parking spot we’re a jack in the box attendant bringing ur food outside for people that don’t want to come in like McDonald’s does sometimes but other than that this application is great thank you very much Jack-in-the-Box hopefully this helps Jack-in-the-Box become a more successful company

by CaliDawn81

I absolutely love JackintheBox! Being able to order ahead and have them start making your food is so convenient and really helps us out when we are in a hurry. So many other apps only prepare it when your GPS says you are there, and by then you may as well just go through the drive thru. Never once had my order wrong and we really enjoy all the deals and promos they have. The only gripe I have is that they do not always have the local specials on JackintheBox . Overall, it’s so worth it and I use JackintheBox regularly.

by DreamwaIker

Lots of customization. Only complaint is adding a promo can be a bit annoying because it constantly gives you a certain warning. It would be better if instead of giving you the warning it prompts you to select from available ways of satisfying the promo.

Also there was a weird delay of like 45 seconds between when I sent my order and when the Redmond restaurant saw it on their screen, so they were confused when I came in and said I'd put in a mobile order.