Contact CAVA Order Online Support
Company Name: Cava Mezze Grill
About: Your cravings can’t wait – and now they don’t have to. Turn line time into
mealtime with our easy-to-use app; it’s the simplest way to order ahead and
get your CAVA fix when you’re on the go.
CAVA Order Online Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with CAVA | Order Online. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact CAVA | Order Online. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Cava Mezze Grill
Read 5 Customer Service Reviews 😭😔💔
I "bought" two meals, paid, on a charge to my debit card for $34.45. Today I looked at my account and found another charge for $14.18. This was at the Oleander location in Wilmington, NC, I called the restaurant this morning and was told that they could not do anything about this transaction. Both were listed as "Purchase 10164). I want the charge of $14.18 credited at once. I do not understand how you can do this!
Hi, I ordered online using your website last December 16, 20 and I never received it. I requested a refund and it was issued but until now I haven't received it. Please follow up on this matter. Thank you,
First order; insane amount of mistakes
by Broseppie
Usually love Cava, downloaded the app and ordered a bowl with very few customizations. This was my first online order and was looking forward to picking up food before the location closed for the night. Took my meal with my name and label on it, got home, and the bowl is an entirely different order inside. The only like-elements were corn as a filling and yogurt as a sauce; 5/6 fillings, both proteins, and a sauce were different than I ordered and it was apparent a different order was slapped with my name. I paid extra for ingredients I didn’t receive, and this order contained a protein I’m allergic to and cheese that I can’t eat (lactose intolerant). Was so bummed since I couldn’t eat the bowl a& the location had closed, contacted the help/customer support line twice (with attached photos of the order receipt and bowl in same image) and support has never gotten back to me. Such a terrible representation for a company that preaches phenomenal representation. My usual and I now will not be going back.
Awful update - bad UX design
by Mr. Similar
I used to be able to make an order quickly and know what I was ordering. This new update is frustrating. I don’t want to write a story with my order... it used to give info about what was in each option too and now we’ve got no info, no insight into how many choices before it charges extra (until you’ve clicked enough, but knowing how many you get informs the decision). And, the options/images are tiny. We were also unable to figure out how to add our names to each order.
I understand why they would want to ‘streamline’ it like they did, but this took way longer to place our orders with than it should’ve. I’m sure we’ll eventually get used to using this interface, but it’s not an app we want to spend a lot of time using... it doesn’t serve the user any function in making it look nicer, it should be easy, fast, functional, intuitive, and informative.
This was a frustrating and disappointing experience.
Charged without sending order to restaurant, customer service is no help
by Jerry D. Berry
I placed an order with Apple Pay and, despite not being prompted, was apparently not logged into the app. When I arrived, the staff had no record of the order, even though I showed them the screen showing my order. I’m glad I took a screenshot of that page — when I signed in to report the problem to customer service, the order erased from the record (but not the $30+ charge on my card). When I reported this to their customer service (complete with the above photos), the Cava rep stated that they could “kindly confirm there was no order received from you,” despite me providing a screenshot of the order. All follow-up emails from me providing more information (which they requested) have since been ignored, and the fee has not been refunded. Overall, an awful customer service experience that was brought about by a glitchy app.
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