Caviar - Order Food Delivery Reviews

by Mighty Power

Well for the last six months understanding pandemic aside because Uber and seamless are doing the same and they are not as late as they are and you are able to reach them, they apologize and always find the best solution or at least give you a credit to make it worthwhile. this app support team is easy on saying goodbyes, take a long time and then get back to you with no answer or problem fix, so for the last 10 or so orders all close by restaurants from my house, I waited about an hour to find out the driver was lost and was calling me in Spanish or the driver never showed up, and mostly I had to basically cancel the order and re-order again, I am finding out that the only way to get an order is to first order and then contact Support to make sure they are reaching out to somebody to get your food picked up, I can’t be using an app as such and always waiting around an hour and sometimes get my food cold because it’s been out there so long or never get it and re-order. The worse is customer service that basically tells you it is what it is, goodbye because they have to help somebody else. Knowing seamless GrubHub and Uber eats they always try and they always give you some sort of credit to make up for it immediately before you even asked for it to try to alleviate the problem. this app never does until you force their hand. I had just signed up for a subscription plan which I will be canceling since this is just not acceptable

by Loscowisco

The world is on fire, and this app used to be a lovely corner to snuggle up in and feel like I was treating myself. It was by FAR the best food delivery app out there, and I admittedly order a LOT of delivery. But for some reason, DoorDash has decided after acquiring this app that they should blow all of that away and just make it into another DoorDash.

This new version of Caviar is HOT GARBAGE. Look, I work in tech, I understand that making a whole new app is a huge undertaking. But how the did a bunch of product managers sit down and decide to make THIS monstrosity? How did they decide that customers wouldn’t mind that their entire order history and app data would be blown away? How did they decide to remove a ton of useful features instead of adding more? And in WHAT UNIVERSE do people not want to be able to scroll through a whole menu instead of having to individually click into each section?

It’s silly, but having a delivery app I could count on was really, really nice during this nightmare of a pandemic. Sometimes you just need a small win to get you through the day. Am I disproportionately sad that the this app I loved is gone? Yeah, maybe. But read the room, this app. This is not the time to be a dick to your customers. And to DoorDash: loving someone means letting them be THEM, not making them like you.

by Atreblemaker

Don’t bother with them - just stick to seamless, and for any restaurants not on it take a taxi and pick up the food yourself, you will be much happier (and it’ll probably cost the same). this app touts itself as an upscale delivery service allowing you access to delivery from restaurants that you can’t get anywhere else and charges prices (delivery and service charges) to match. My first few orders I was okay with this because I could get food delivered from some pretty wonderful restaurants...then it all went downhill. My last few orders have been nothing short of disastrous, and the worst part of it has been the customer service. Rather then helping or problem solving, they (barely) apologize and blame the restaurants. Today, when our food arrived late and stone cold they were flippant and passed off blame to the restaurant, even though their app said food was out for delivery for 40 minutes AND it was delivered not in a hot bag/case. After quite a bit of back and forth, they finally relented saying they would give a $5 credit to “make things right”. And that was it - after overpaying for cold food that was here well after it should have been. Quite honestly, I’ve had more luck with Comcast customer service, and at least with them you have a phone number to call.

by SlackTV4EVER!!!

For all of you that have had a horrible experience with Caviar it’s not just on your end . As a delivery driver for them I am constantly delayed at restaurants well past pick up time before food is ready .Or the pick up time on my end and the restaurants are never the same . this app doesn’t provide a way for us as courier to contact them either . Whenever there is an issue they just send the pre set answers . They don’t pay us what the jobs say they are going to pay so most of the time we get about 3 dollars a job even tho Caviar will say more . They never update customer info so a lot of the jobs will be late or not show up because Caviar has the wrong address or the wrong number . Also it works on some kind of algorithm they say which sends us the jobs super late during the peak hours of dinner and lunch . That app usually crashes during these times so that’s why the food is late or never gets there . If Caviar says the food has been delivered and has not that because as couriers we can get in contact with this app to deal with any issues so the quickest way to get a job of the screen is to hit complete . Just so we can move on and hopefully get another job . Delays, lack of communication, faulty app . Nothing about this company works anymore and I am very sad to say this .

by Ndavidsonsf

Unfortunately, it took me far too long to get this spot. But after several years of on going issues and subpar customer service I have to say that the convenience of having local food delivered through this app is no longer worth the headaches. For the last two years or more I have documented every issue that’s ever arisen. I feel it’s important especially for companies to be given feedback in order to improve and I certainly do appreciate those who take the feedback and make measurable change. this app, despite there tired line about taking your feedback and “rest assured it will never happen again”, has failed to do this. From delivery windows changing dramatically post order, missing items constantly, and either their sorry excuse of service recovery ($5 credit on your next order) or worse yet, the complete lack of response from customer service, they will no longer receive my business. I’m sad that these folks are able to actually deliver on the service they promise, despite all these hiccups, they’ve probably received plenty of business from me, and it would have been a lot more if they would have figured it out.
You been warned, you may eventually get what you want, but not without getting extremely frustrated first.

by Freakthezeke

I used to love Caviar when it was done by this app. Now that they have partnered with DoorDash to deliver the food the service has dramatically dropped. Dashers are allowed to pick up your food then go pick up other orders while your food sits and gets cold. Expect long delays. My last order took almost 2 hours from when I ordered for it to be delivered. My dasher picked up my food then went to pick up someone else’s order and sat at that location for over 50 minutes waiting on that persons order. My order was almost $70 and when I reached out to support about receiving cold inedible food that went into the trash I was offered $24 in credits! After stating nothing but a full refund was acceptable I was offered a credit or refund of $40something. It took having to threaten a chargeback and a supervisor request to get a full refund.

this app and DoorDash here is a suggestion for improvements (if you read these) as you have just lost a customer that orders from you almost weekly with average orders being $40+. When a dasher picks up food it needs to go directly from the establishment to the person that ordered the food. Dashers should not be allowed to pick up another order until the one they have has been delivered.

by Shana Fegel

There is really no upper management that resolves serious problems. For several months, restaurants have been listed as available and they aren’t even open. Worse yet, the system allows you to place an order, pay for it, and expect delivery as if it were open. Only when the time comes for delivery and your order doesn’t arrive does this app finds out the restaurant is closed. Or at delivery time, this app just cancels your delivery without explanation. Customer reps never give an honest response about why these restaurants continue to be listed as available and not removed from the list. They allude to management. Management, whoever that is, never takes control, and remedies the problem. this app ends up giving you a worthless $10 credit which hardly compensates for any of their huge fees. Last night, I placed an order at a restaurant that was listed as available and was given a specific delivery time. At delivery time I received no delivery. When I inquired, the customer rep replied that my food was being prepared by the restaurant and would be delivered shortly. Another customer rep replied that the restaurant had closed early. I then received four emails and a text that my food had been delivered which of course it had not. this app has fallen off a cliff......

by Shdjdjfm

I do not understand how the rate exceeded 4 points on App store (but please don’t get deceived by the rate and actually read the reviews before you start using this service) I’ve had so many bad experiences with Caviar just like others did. Delivery time getting pushed back is just normal. Once I waited for TWO hours to get my food, reached out to customer service, all they said was do you want to cancel this order and get a refund? Ignoring my TWO hours of wait time, didn’t even bother to solve the issue but they were rather trying to get rid of one customer who literally waited for so long to get her food by just processing a refund. Then the courier all of sudden arrived and texted that he doesn’t have access to come upstairs since the security wasn’t there. I texted him as I was going downstairs saying he could leave the food at the security desk (no contact delivery) and I arrived in a minute, the security was there and my food WAS NOT. He lied about leaving it at my security desk. I waited for two and a half hours for nothing. this app doesn’t even have the feature where delivery people need to take pictures of where they left the food for no contact deliveries. If you want to waste your time on waiting food and need frustration in your life, please use Caviar.

by LJS57

UPDATE: I contacted customer service as directed below. The short answer is, they aren’t willing to refund orders, it’s against their policy. Even if it shows up over an hour late (nearly 2 hours after the order was placed) and is cold and soggy- I’ve already gotten more than one credit for poor service. What I want is my money back. I informed them I’d be deleting Caviar , and got a canned response saying we hope this experience doesn’t reflect badly on them. I am deleting Caviar and will be ordering from DoorDash moving forward. DoorDash is now picking up many of the restaurants that were once specific to this app, they’re timely, and their fees are lower. I’m sorry this app, I tried.
. . . . . .
If the food ever got to me in a timely manner, or even lukewarm, I wouldn’t be complaining. That said, nearly every time I’ve ever use this service, the delivery time increased from the posted 45-55 minutes, to 1.5-2 hours. That’s ridiculous. I wonder how they treat their restaurants as well because more than once I’ve received strange inaccurate orders- for example, a salad will show up bare (just a container of lettuce, minus any of the listed ingredients from the site), or most frequently, anything I add on as “extra” to a dish I get charged for, but the “extra” isn’t included. I’ve requested refunds, with no response. It’s a shame bc they work with some good places.

by CaviarBoy227

Ordered about $45 worth of Sushi because UberEats and DoorDash (great service on those apps) weren’t working. Well it seemed like an alright process up until the time actual deliver came. Ordered around 7:30pm and at 8:23pm I get a notification that the food had been delivered.....while I was sitting on my couch. Strange so I went to the door and no one was there. I waited and waited and eventually knew something was wrong. I was able to get in contact with my driver who said she delivered the food and that a girl grabbed it at the front door. Only problem is on all 3 stories of our apartment are full of dudes....she either came to the wrong place or is delusional. She was acting as if it was some technical error. “Oh wow that’s really strange wow.” Uh ya, mega strange that you just gave me food to a random person without notifying me you were here. Said she would contact support and I asked for their number and texted multiple times and she stopped responding. The customer support doesn’t have a number either which is unacceptable. Just the email and the live chat which is supposedly the fasted method but our live chat was never responded to..... What I’m saying is, if you have to eat crumbs off the floor or use Caviar, save yourself the hassle and just hit the floor!

by Purple926

So I decided to give this app a try, and was swiftly disappointed. So I place my order for some Korean food at 3:09 pm. I get the confirmation email from this app saying that the restaurant has received my order, and to expect it by 3:45 ish. So I go about my day, until after 4 pm and realize that nothing has been delivered. So I check Caviar and it says that my food was already delivered the exact same time I placed the original order.

Thinking that is very strange, I contact CS to find out that they immediately canceled my order (with the excuse of saying) that my order was never received by the restaurant. I get more run around about some other details (like trying to get all the charges/tip get refunded and making sure all credits will apply), until 15 minutes later I had only a credit of $8, and I had to reorder everything again or forfeit the I was money owed.

This just doesn’t seem fair to me. this app did apologize for the mixup, but they never took ownership of their mistakes or tried to go above and beyond (especially during these times. ) I normally wouldn’t be perturbed by this, but due to the pandemic I can only get food from delivery since I’m immunocompromised. It’s hard enough trying to afford all the fees and charges with these services. I just came away feeling used and upset. Not a good 1st impression by any means.

by Lalachango

So I wrote a review about DoorDash since they banned my account for no reason, offered no help in reactivating it, and we’re not able to provide a reason as to why I was banned. Come to find this app is owned by DoorDash, and even though I have only used this app ONCE, they banned my account too. I “chat” with a customer service rep and they too, are unable to give me a reason as to why I am banned. I am just told that I “violated their terms and conditions” but what part? What did I specifically do? I am a 22 year old female who has only used Caviar to order food. I am not some hacker stealing free meals from this service so I don’t understand what I possibly could have been banned for. I ask for a phone number to speak to someone directly and try to get my account working and they straight up tell me “they don’t have a phone number at this time”. How do you not have a phone number for you customers to reach out to?? Especially when you are banning their accounts for no reason?? Absolutely ridiculous how they have zero lack of care or sincerity when it comes to their customers. Even if they somehow deactivate my account I will never be using DoorDash or this app again. I don’t appreciate being made to feel like I’m some criminal on a black list when I am literally just trying to order food and support local businesses.

by Sassoom

After ordering my food I got a call from the delivery guy saying he was at my gate. I buzzed him in while I was on the phone with him, and I heard the gate open. Then he never showed up. I received an email that it was delivered, so I called and called and he didn’t answer. I tried contacting customer service but there is no number to call, so I was limited to texting and emailing them. They took ages to respond to each text and email, and they eventually closed without giving me any answers. The last thing they told me was that they couldn’t get a hold of the delivery guy and they didn’t know what happened to my food.

I had guests at my house who ended up leaving without dinner because they had a plane to catch and everything was closed after all this ridiculousness went down. this app didn’t even offer a refund, I had to demand it. I demanded something be done about what happened as well and all they’d do is give me a ten dollar credit. The customer service is AWFUL and you cannot rely on this service to actually bring you food. I haven’t even received an email or anything confirming that I will be refunded. So who even knows if they really did issue me a refund. I just read other reviews and it seems food not being delivered is a common theme with this app. Looks like they make it way too easy for drivers to steal the food, and then they blame the customer for it. I will never use Caviar again.

by JesM292

Being that we are in the middle of a pandemic, I have tried to support local restaurants while still keeping them safe by ordering through this app. Twice I have ordered from our favorite bagel shop that is two blocks away from us and my order has gone horribly wrong. The first time it took an hour and a half and we hadn’t seen our food yet. We couldn’t find anyway to contact this app in a timely manner so we cancelled our order.

Today we ordered bagels through them again and this time after an hour wait it said our item was picked up and on its way. Then it said delivered and we checked the front door and our food was nowhere to be found so we were worried it was stolen. We called the restaurant and they said our order was still with them. I completely understand long wait times given the circumstances but don’t lie to me. Why would a courier say our food was picked up and delivered when they haven’t even arrived at the restaurant yet. That just leads to confusion and is infuriating. After we spoke to the bagel shop, this app apparently called them and the shop reported what the courier did and she told me they were very rude and dismissive to them. We ended up getting everything cancelled and ordered directly trough the bagel place to pick up the food. But it was a total waste of time and incredibly frustrating. We will not be using Caviar again.

by Oldskoolgeek

Right as the pandemic was starting I used this app for the first and last time when one of my favorite restaurants only participated with them to place an order. My order was shorted a sandwich, when I called the restaurant they said they couldn’t reimburse me and I’d have to go through this app. I contacted this app immediately, they initially directed me back to the restaurant. When I said the restaurant had told me go to this app because they couldn’t reimburse and now the restaurant is closed, this app said they would look into it and get back to me. Five days later and still nothing so I emailed their customer service again where I got the same runaround even though I copied their previous responses the rep hadn’t clearly even bothered to read my whole complaint. This time they said they’d love to help BUT I’d waited too long to contact them and anything past 7 days couldn’t be reimbursed!! I responded back and attached previous convos of how I contacted them immediately and any hesitation was on their end. They assured me they’d look into it and get back to me so of course I never heard anything again. All this over a $6.99 sandwich which I never received - had they reimbursed me right away I might’ve given the service another chance. Now not only will I not use them but I’ll tell everyone I know not to use them either. Lesson learned - stick with the other apps!

by Anogawa

I would say Caviar experience is superior to other delivery apps, which is a shame because the customer service is terrible.

Our expected delivery time upon ordering was 8:24 pm, which eventually got pushed back to 8:49 pm. Caviar notified us of the delay, which is better than other food delivery apps in which I’ve experienced delays but wasn’t notified. However, when order finally arrived, my husband noticed the delivery guy gave us the wrong order. Turns out he had given our order to the wrong person. Driver says he’ll contact support, saying they’ll probably re-deliver. I contact customer support on my own, and the rep offers a refund...okay, but at this point it’s past 9 pm and we still haven’t had dinner. I reply back saying it’s not okay. Rep blames it on me, saying that I selected that the items were missing and I preferred a refund. Except there are no options for “my driver messed up, get me a new order asap”. Eventually he offers $10. Their twitter account offers me $30, saying the restaurant is closed, which is why a re-delivery wasn’t available.

The correct response would have been to offer expedited delivery form another restaurant. At this point, I am not going to use Caviar again and will not recommend Caviar to my friends. Note to the developers: there are other food delivery apps out there, you are the new guy and you need to do more to stand out besides offer different restaurant selections.

by Weterpest

They have such a great selection of restaurants but service is SO unreliable! I have ordered maybe 5 times through them and the last three have all been really frustrating.

The last time I kept calling saying that the driver’s location on the map was not updating and the estimated delivery time kept getting pushed back. The customer service people would just read the estimated delivery time and disconnect the chat without ever reaching out to the driver. Two and a half hours after my food had been picked up and still not delivered, I finally figured out that the driver had car issues and the order was cancelled (3+ hours after being placed). This same type of situation has happened two times other times with the driver having car issues after picking up my order and getting here super late with food that has been sitting out in a car for at least an hour after being picked up, and customer service just doesn’t really do anything to figure it out or get a replacement order sent. I get that car issues happen, but three times in a row with Caviar isn’t a great track record considering that this has NEVER happened with competitor apps.

I was really excited when I found this app because of the really great selection of restaurants, but I ended up deleting my account after this last time.

by YepIYelp

Have ordered many times with Caviar but in the past two days we had three orders in a row with major issues, including orders out for delivery getting halfway to my house, veering off course, then stopping at a midpoint for 15-20 minutes before continuing. (Midpoint is conveniently at another restaurant). This led to cold food because of a 30 minute commute (read:30 minutes AFTER being picked up under a mile away)

When contacting support i was told that while the delivery was beyond the estimate it wasnt large enough to warrant a refund and the chat was ended by the agent. I didnt ask for a refund, i was trying to discuss multiple issues with Caviar (one previous order was ‘delivered’ but never arrived because the driver never picked it up and i needed to go to the restaurant and get the food even though i paid delivery and tip...)

I understand times are odd now. And issues can be caused by drivers, restaurants, or Caviar . But this app is the face of this. And this is their business model. And it has issues that shouldnt be brushed off as minor when support is actually reachable. Especially when customers AND restaurants are getting charged heavily to use Caviar.

by Annriseki

I hadn’t used this app for 6 months because I was in a different state til last week. One of my favorite Dominican restaurants (shoutout to Puerto Viejo!) only offers delivery on this app so I had it re-installed. I’m used to the Uber Eats interface but man I love how this app always has high quality pics of the food. I also noticed the subtle UI/UX enhancements with the text on the buttons and even the ability to “gift” meals during checkout- really neat! Food delivery “gift giving” is definitely a thing so I thought it was very good how that’s a legit option on Caviar now. One thing I didn’t like was how longer menu categories have a “toggle to see more” functionality now. I get that it saves screen real estate but I missed it at first and was wondering if the restaurant condensed their menu. Other than that, really happy to be back on Caviar and thanks for the generous 50% off new user promo :P literally coming back because of Puerto Viejo but Caviar is so nice that I’ll try to use it more than its competitor, haha. Cheers guys stay safe.

by Leoprd195

My account was hacked and within a two-day period, I was charged for over 1k of deliveries all across the country-- sometimes within an hour of each other to different states. I received no alerts that orders were made and only found out when one of the orders was not able to be fulfilled. I've contacted this app via email and their website multiple times (since they have no phone number) and have not received a response. It is absolutely WILD to me that they don't have systems in place to catch suspicious orders given how often they are hacked. Moreover, my home and work address were also compromised since they were stored in Caviar . To refer just people to their banks to dispute the charge is incredibly inappropriate since it was not my credit card that was stolen, it was YOUR PLATFORM that was compromised. Yet, this app takes ZERO responsibility. I now have to get a new credit card and update every single one of my autopay services.

by Frannypat

So I just recently downloaded the this app app and when I opened it today to place an order a notification popped up that said I would get free delivery for my first order. So I clicked ok and of course I was going to take advantage of that. As I was reviewing my order I made sure to see that there was no delivery fee and sure enough it said $0.00. After placing the order I looked at my receipt and there was a $7.99 delivery fee that appeared. I contacted this app about this and they wanted a screen shot of the notification in order to credit me my free delivery, however it was a notification. I said ok and it disappeared, I mean I guess I should always screenshot notifications 🤷🏼‍♀️. They were acting like it was a fake notification or maybe they just didn’t believe me. Either way, if you use Caviar and want to make sure you get the free delivery on your first order or any other promotion they offer be sure to take a screenshot of it or they will not believe you. As the conversation ended they said there was nothing they could do. I later received an email saying my delivery fee was credited to my account, so they did eventually do the right thing but I don’t feel like I should have had to work that hard to get something they offered me to begin with.

by AJ446

App appears to work well, hence the two star rating. The actual service stinks. We tried the service on the way home from vacation, because I didn’t want to sit in the car another 12 min to grab our favorite pizza. Delivery was set for 25-40 min, which seemed reasonable. Got a text 40 min later that it’s being delayed another 15 min. 30 min later, still no pizza. Got an update that the driver was finally at the pizza shop. 15 min later called the pizza shop who was just then making the order. Apparently they rejected the order but this app never let me know that. They ended up putting it in when the driver was there. Wish they would have just called - I would have cancelled. We still don’t have the pizza yet - it’s due in another 10-15 min, over 2 hours from when we placed the order. What a joke. I will not be using this service and can not recommend anyone else use this. Hungry people like their food in a timely manner - charging them with no option for refund - or option to even contact beyond submitting an email through their system - and then taking over 2 hours to deliver that food just makes for an angry customer who will shout to the rooftops how terrible the business is. Beware of this service!

by Nbilds

TWO HOURS for cold food. Don’t ignore these terrible ratings and reviews. I recently downloaded Caviar (February 2019 in Chicago) and crossed my fingers... unfortunately I got stuck in the same over two hour delivery issue with no response from “customer service”. The only phone number you can find online immediately hangs up on you when you push the button for support. Then, the “contact support” page has no sign of assistance since it tells you to email them and then that email says they don’t check that email. There is no way to contact the driver either. I contacted the restaurant directly. I placed an order at 6:18. The restaurant confirmed that the food sat there for 45 minutes before it was picked up. Then, when it was finally picked up, the delivery time was again increased by another hour for a restaurant that is 13 minutes away. The driver’s location continually drove further away from me and the time climbed. The only explanation was that he was dropping off other orders before mine. The company clearly does not have enough drivers since the food sits ready at the restaurant for so long and the drivers don’t come straight to you but drive in the OTHER direction. After two hours, food was ice cold.

by Annoyed Customer NYC

This is an app and service I cannot get behind. I wanted to like it, I had high hopes. But after using the service to order a heftily priced meal, and getting plenty of text and email notifications on my food order status, I get a message that my food was delivered. Except it wasn’t. I contacted the restaurant, who tracked down the driver. “ oh they said you never answered their phone.” The driver never called. After the driver said he would redeliver my food, nothing ever showed up. Again the restaurant was called. “this app will give you a refund” but guess what they don’t. No phone number for customer service, only emails with a bot. No way to refund and reissue the order together, despite the fact that you employed a driver who lied about delivering food twice. And when the food was redelivered, the driver was given no thermal bag to keep food warm. Which is great when your driver delivers on a scooter in 20degree weather. How can you be expect to scale when you don’t even equip your staff with minimal technology that was created in the 1980s?? No one is held accountability for the sheer asinine experience because they hide from phone calls. An obnoxious experience all around. Never using again. Rant complete.

by Jackbauerid4

I was a loyal customer for a very long time until one day I tried to log in and received a note that my account had been deactivated. That’s it. “Your account is deactivated.” And guess what: You can’t reach this app support... unless you have an account. So I tracked down a phone number and called and was told by an incredibly unhelpful representative that my account had been deactivated “for a reason” but that “the reason could not be disclosed because it is company policy not to disclose reasons.” You read that right: They will delete your account, they won’t tell you that they deleted your account, and then when you manage to figure out how to contact them so you can ask why they deleted your account, they won’t tell you why. They told me they would review my case and possibly reverse their decision, so I asked when I could expect to hear the decision and was told that they “could not promise someone would reach out” to me. Like I said, I had been a loyal customer for years. I was worried about losing my account. But I quickly discovered many other apps have the same restaurants (and lower fees!). So do not download this app. There are better apps out there.

by Grahamcj

this app used to be stellar and has rapidly gone downhill. We're forced to wait multiple hours only to get a lackluster phone call from the delivery guy saying our order was picked up by someone else. We were given no answers as to why Han Dynansty gave our order to someone else. When I contacted customer service I was met with pisspoor service that offered me a 15 dollar credit and still no food. No thanks. I'll just use that to get an uber to pick up my own food because I'm capable of rational thought, traveling from point A to point B and aquiring my own food.
Another time we waited for an hour to then get a phone call saying that the restaurant was out of our order, then proceeded to make us wait another hour. When we finally recieved our food it was NOTHING like what we ordered. I have a food allergy and I had no idea what the food was. Needless to say I went hungry both nights.
I am extremely dissapointed in this service and I will no longer be a customer. It is far easier for me to just walk to the restaurant and pick up my own food. Maybe I'll try uber eats. I hear their delivery fee is higher, so perhaps their drivers actually know how to...drive.

by Kenzie Crescenzo

Don’t waste your money using Caviar. This is the first app I have ever written a review for because it is that bad. I cancelled an order within less than a minute of sending it because my order summary changed. this app decided to change from a $0 delivery fee to a $6 delivery fee, which in total added on $13 to my original order; from $21 to $34! So, you would think that after you cancel an order within less than a minute of ordering, that you would be refunded immediately, right? Nope! I contacted this app customer service over Caviar and it took them hours to contact me back! I cancelled the order at 9:55 am and a customer service agent contacted me back at 2:50pm. I ended up calling customer service over the phone before then, and all they had to offer to me was “The refund was given on our end but won’t be processed until 5-7 business days.” What? I have received refunds instantly many times before. A multi million dollar company cannot expedite a refund? Lol ok. Please don’t waste your time with Caviar. They don’t care and there are other food delivery services with cheaper delivery fees and much better customer service.

by Frbfan

This is the WORST service ever. We were sitting in our living room on the sofa waiting for our order to be delivered between 8:20-8:35. By 8:35 the food wasn’t here. My husband goes to check his phone a few minutes later to see if they sent a note or anything. It says the good was delivered at 8:35. Meanwhile we are still sitting facing our front door ... nobody has come onto our porch, nada! So he calls the number back and no answer. Texts Caviar and gets a note saying they came, rang the bell and knocked and nobody answered. He verified our address because the only explanation would be going to the wrong house since we are sitting and waiting 5 feet from the ever loving door. And yep, right address alright. Next text from them says if nobody answers the door or calls back within 10 minutes they forfeit the order and throw it out. We are so mad! The courier/driver/loser/hungry person did not come to our home. Because if he/she had they would have seen that we have a RING video doorbell and we would have video of them .. so instead we have proof that they didn’t come. I wonder how many other folks have been ripped off the same way. Just terrible!