Jimmy John’s Sandwiches Reviews

by Prepalot

Don’t bother. Don’t even know where to start. This used to be a flawless, perfect app. I’ve even brag to others about the past versions of it. It made it so easy to order. Fast forward to tonight, was told as soon as I open JimmyJohnsSandwiches that I had to reset my password. It lost all of my details including my home address, and my payment information. On top of that, it took me through that process three different times every time I try to get out of it it would start me over from the beginning. It couldn’t even locate a nearby location (two blocks from my house and I’ve been using them for years) that would deliver food to my house. JimmyJohnsSandwiches kept insisting on the pick up option. Ridiculous. I had to call in the order and asked the guy about the menu options. Defeated the entire purpose. I ended up ordering my food like I used to 10 years ago. Over the phone. No point in having JimmyJohnsSandwiches.

by Md278

So, for the most part I am satisfied with the service and food. However, the website at least is pretty poor. How about Main menu or even menu instead of start over. It really infuriates me to have to refigure out how to start my order especially if I haven’t ordered in a while. Or, or, my order history has been deleted! Why would you do that? You probably explained in that email that was sent out but still. Then, when ordering, it’s impossible to confirm your details. It’s like, well I hope this is right lol. You can’t check to see which address you’re having it delivered to before checking out, heaven forbid you order from different places on different days. Why?! Why would you do that? Almost every other business does this lol My store does this lololol. You tell us which store it’s coming from umm great. This is more in reference to the repeat order option which was useful until the aforementioned history was deleted.

by Angery Cheyenne

I would give one star, I’m only giving two because jimmy johns itself is great. But JimmyJohnsSandwiches is garbage. Did you user test it??? At all?? I want to believe that you have a poor UX designer who is trying to tell you how bad your app is, but the project manager isn’t listening. I want you all to know JimmyJohnsSandwiches is unusable. I challenge your team to order a sandwich from 1) a new location, 2) a new sandwich, and 3) schedule your delivery. Spoiler alert: it won’t work.
If I order at 9:30 a.m., JimmyJohnsSandwiches automatically defaults to delivering my order as soon as the store opens instead of letting me schedule a time. When I want to order a sandwich, it just gives me a list of sandwiches instead of giving me pictures and descriptions. You used to have the descriptions. What is a Club Lulu?? What is the difference between a Original and a Favorite sandwich? JimmyJohnsSandwiches is chaos!!!

by 4688323888

I usually don’t take the time to write reviews for anything, let alone petty ones like this, but I just wanted to say that JimmyJohnsSandwiches is great except for the fact that it tells you your sandwich is ready ONE HOUR LATER. I ordered my sandwich through JimmyJohnsSandwiches (so I could get rewards) and sat in my car right outside the Jimmy Johns waiting for JimmyJohnsSandwiches to notify me when it would be ready. 20 minutes passed. 30 minutes passed. Still no notification. Finally I just tried calling because maybe there was a mistake. The girl told me, oh yeah your order has been ready for the past 20 minutes and I could get it in the drive-thru! Frustrated that I had wasted so much time and I was late to an appointment, I pulled in and got my sandwich. Then an hour later, I get a notification saying “your order is ready to pick up.” I know it’s such a little thing, but it’s also the most important thing! Getting the sandwich quickly 😒 Please fix this part of JimmyJohnsSandwiches or I’ll probably just end up deleting it.

by Riderdoe

JimmyJohnsSandwiches is constantly having issues not allowing Touch ID to allow access. You also cannot edit or delete previous delivery addresses. I had one address in and it worked forever. Now it says a store cannot be found for this location. I entered it in again exactly the same and the second one works. Unfortunately I forgot to put in the suite number for my office. I can’t edit it and had to start a 3rd address. The problem now is they all look identical on the address selection page. It only shows part of the address and you can’t see if the suite number is on the address or not. If you would be able to edit and delete addresses, all of this would be remedied. I just want a freaky fast sub and this really slows things down.

by Funchap

I’ve used JimmyJohnsSandwiches for a year or so and for the most part it works very well. The ordering & paying works really well…the rewards, not so much! I use JimmyJohnsSandwiches to order so much that the employees know me on a first name basis, however, when I hit the rewards button it always tells me I’m one order away from a reward. After my next order, it still says I’m one order away.
I get messages saying “Suhweet you earned a free 8” original sandwich “ but there is no way to redeem it & it does NOT show up in my rewards either. What gives?? The free sandwiches in the messages need to show up in rewards so they can be redeemed & the same with the number of times you order.
Don’t tell me I’m one order away from a reward & then not give it to me!

by Tyler91610

Jimmy Johns won’t let you order deliver half the time, you instead have to order through door dash, which costs more, then door dash says Jimmy johns is doing the delivery so they can’t give updates. Instead I have to call the restaurant. I’m in a wheel chair and not able to leave or drive places. Delivery of goods has become a big part of my life. Jimmy johns restaurant is 7 minutes from my home, sometimes I get deliveries within 15-20 minutes of placing the order. Other times like today it’s been 1.5 hours since I placed the order, and 40 minutes since Jimmy johns said they were on their way here.

I still haven’t received it yet, but I’m willing to bet that the entire box smells like weed again, or is covered up with a ton of axe body spray as that happens to try to cover up. I honestly think it’s just one employee that goes and hot boxes every time he had a delivery to do, but it’s getting pitiful

by Octoboxes

I'm mostly satisfied with JimmyJohnsSandwiches, but there are a couple kinks that need to be worked out.

1. If I enter my password incorrectly, I get a prompt that says "Network error occurred" instead of the standard "Your password was incorrect" or something to that effect. Those two statements are completely different and may detract users from trying to log in again if they believe something is wrong with he network.

2. Why give me an option to pick which Jimmy John's I can order from if it defaults back to a specific one anyway? This wouldn't be a problem except that there are two JJ's 0.5 miles from me, one is open 4 hours later than the other, and JimmyJohnsSandwiches defaults to the one with the earlier close time. I have no problem calling to place an order at the JJ's that is open, but it renders JimmyJohnsSandwiches useless to me after 11 PM.

by GoatMan319

Nothing really wrong with JimmyJohnsSandwiches . It’s pretty straight forward and easy to use. Its mostly been issues on the store’s end that I find a little frustrating. I know that businesses like Jimmy Johns are struggling to find help and so I completely understand if my order takes longer than it should. I’ve seen the store across the street packed with customers and only one person running the operation. That being said what does bother me is when I place and order and I don’t receive a notification that it’s been completed. I usually give it a little extra time because I know how busy they are, but when I get there and my food with fresh ingredients is sitting out for god knows how long, that’s a bit irritating. Ive received notification telling me my order is ready for pick up hours after I’ve digested my food. Other than that, I’ve had no problems.

by Dh109

I just picked up my order. Two comments:

1. The sandwiches are always great tasting. Having said that, the bread for my Little Jimmie was extremely dried out. I’ve kDuring the shelter time, we have been eating JJ’s sandwiches at least once a week. Having dried out bread definitely lowers the enjoyment.

2. Trying to redeem rewards is an exercise in frustration. I selected my reward to redeem it and then preceded to the rest of my order. The redeemed reward shows at the top of the screen but when I try to checkout, I get a message that the reward is invalid. I backed out and tried it three times and got the same response. The employee at the store helped me and we finally were successful, but even he had problems with it. It should not be so confusing. It is very definitely not customer friendly.

by Roni Trimble

I am writing to you in regards to the house that you said you would build for someone for free that would be me I have a little one younger one that just turned 18 and graduated from Ursuline high school on the Ed Choice Grant Pj🏀🙏🏼🙏🏼🙏🏼 had cancer from when he was in jail he was 14 years old with operations after Pj🏀🙏🏼🙏🏼🙏🏼 was done I picked up cancer in my left long I’m still getting freaky it’s hard to breathe I have no energy and it’s hard for me to go to steps I need a house it’s just one floor with the basement and Pj🏀🙏🏼🙏🏼🙏🏼 can help me with my washer and dryer please please let me win please I’m begging you please this is only thing I’ve ever wanted in my life was a one floor house with the fence around it for Pjs dog

❤️😀

by Cantus50

What’s not to like. Excellent app technology. Good eats. My appreciation to all the employees who make it happen to serve our communities. We (I) too often take for granted our abundant food supply and now the added value of home delivery. I believe is the restaurant business as a symbol of our freedom and prosperity. Don’t ever let anyone sway your opinion of this great free market system. She creates solutions enabling people of all backgrounds to attain their dreams. JJ and all small companies are the backbone of our economy and adds convenience. So let’s all tip generously based on our means. Thank you for the wonderful service and value. Blessings to JJ Corporation and each and every employee.

by Fgyrsfh

JimmyJohnsSandwiches has worked in the past and is easy to use, but has bugs that make it unusable at times. Currently when you select an address for delivery JimmyJohnsSandwiches gives an error message stating “a network error has occurred”. This happens on the cellular network or local WiFi.

This error is endemic of similar bugs in the past which make JimmyJohnsSandwiches unusable as you can’t move past one error or another even after rebooting the phone or restarting JimmyJohnsSandwiches . When it works it’s fine, but on several occasions over the past year or more I have experienced bug issues which make JimmyJohnsSandwiches one I would not recommend.

by Jdw2

JimmyJohnsSandwiches usually works well, on occasion I cannot process a reward through JimmyJohnsSandwiches (one of the store owners told me to leave the order open, pay in the store instead of JimmyJohnsSandwiches , and then the reward can be applied to the order... which kind of defeats the ability to pay thought JimmyJohnsSandwiches and skip the line...). The biggest problem is the stores not making the orders according to the the customizations. Of the 3-4 stores that I order from regularly, only 1 ALWAYS has my order correct. And then you cannot review the store or lodge a complain through JimmyJohnsSandwiches ... any way love the sandwiches...

by Rowen "Jimmy John" Lloyd

JimmyJohnsSandwiches is a great way to obtain my regular dose of sauce from my bean bag chair at home. They offer lots of the sauces. Ranch, mayo, mustard, oils, and that other sauce that looks kinda orange (that special sauce) are just of the few necessary sauces I must obtain to breath air. And I can get them delivered to my house! I also like the two Js on the logo. They are totes cute. I don’t know what they stand for though. (I’d like to know Jimmy) As I conclude this document I’d like to thank Drew Brees for being a part of this and I would like to thank Kanye for making some inspirational songs for me. Goodbye my fellow man.
(Jimmy, if you read this, it is too late. I’ve died and THEY are coming. It is time. Unleash the ultimate warrior! Don’t let THEM win. Please, the fate of sandwich is in your hands!)

by Love The Lords Grace!

JimmyJohnsSandwiches is a good idea, it’s handy and works well with orders. What I don’t like is the fact that you can no longer save favorite orders, if it’s meant to cut time and make ordering faster and easier then why remove that option?
I also didn’t like the time I’ve ordered and the driver dropped off my order at the guard-shack w/o calling me. I called to check on my order and was told the driver had returned to store already, when I asked about my order and why no notification I was told his phone didn’t work so he just left it there. I didn’t appreciate that at all considering I had already paid and tipped him. My food sat there for 45min and my break was nearly over by the time I got to eat.

by Firecracker7

JimmyJohnsSandwiches has improved greatly since it first came out and I appreciate that and use it more often. One last item I wish you would add (that other companies have and you don’t) is some sort of communication to the customer when the order is ready so that all I have to do is show it on my phone. Because there’s no email or message from JimmyJohnsSandwiches , I had to wait in line for awhile and prove that I had indeed placed this order. Also, could you add fingerprint for opening JimmyJohnsSandwiches ? I have to look up my password every time I use it; that’s a pain.
Ordering and paying from JimmyJohnsSandwiches is a breeze and I love that. Thanks, Jimmy John’s for a great menu and convenient app. I’ve told many friends about it.

by Animeqween

I love Jimmy Johns and JimmyJohnsSandwiches is literally so useful. I never write reviews for things and I usually think it’s irritating when I get the pop up but this is different. I eat there so often and the rewards program that come with JimmyJohnsSandwiches is unmatched and so generous. It also makes ordering so convenient, you can add names to the sandwiches and customize everything in a very easy and clear way, and you can even add a cash option to pay when you arrive/ the delivery arrives. I have used this account program since I was in highschool, and JimmyJohnsSandwiches just makes it so much better. They do occasionally send push notifications but it’s always just really good promotions or reminders of rewards I have on my account to redeem and I never find it bothersome. Literally highly recommend.

by Tricia.Haenchen

Doesn’t notify me when it’s arrived, several times it was sitting outside for long periods of time because I didn’t receive the notification that the order was delivered. I get the order has been received notification and the out for delivery notification but not that it ever arrived. Also there is a coupon right now, today going on, SAVEON2, I tried to use the coupon today, excited to save some money. It has buy one get one free but when I go to the total each sandwich is about $6($5.99), but it only gave a discount of three dollars, that’s only half of the total of one? JimmyJohnsSandwiches is the issue not the service nor the food please address these issues, so that Jimmy John’s doesn’t get hurt where it counts right now. Thanks so much for all you do, huge fan,LOL!
T

by Berryville

When I get in the car after morning appointments, I can place my order and have it waiting when I get to my office. it rocks!
I do wish it was easier to set/edit favorites and defaults, but that’s secondary to getting my lunch freaky fast!I use JimmyJohnsSandwiches all the time when I can’t get away from my office for lunch. When the morning meetings or court appearances run late, I can order and charge to my credit card in less than a minute, and lunch is at the office when I return. If I’m driving, I can literally repeat my last order while stopped at a red light. It has not flaked or erred even once in over two years of use.

I wish My Favorites or even My Past Orders could be accessed directly from the main screen. Otherwise, perfect, and I wish all my other apps were as easy & effective.

by ILikeSlurpees

The food and service are awesome, but JimmyJohnsSandwiches is horrible, and makes it less likely that people will use it frequently. Unfortunately it likely will never be fixed because people rate the food, and not JimmyJohnsSandwiches .

Apple Pay stopped working a few weeks ago. I can use Apple Pay everywhere on the face on the earth, except on the Jimmy Johns app it fails on every attempt.

It doesn't save your login info, which means re entering an email and a ridiculously complicated password each time you place an order. No Touch ID either. Why an account to buy a $5 sandwich requires a password with letters, numbers, and a special character (which needs to be entered every time) is beyond me. It's actually more secure than my bank app.

The user interface is not very intuitive. For example, tap on a credit card and nothing happens. You actually need to tap on the blank space below the credit cards.

It asks you to login in after entering your address, which basically means each time you need to add the same information that is saved up your account (and protected by the super strong 30-digit alphanumeric password with at least one special character).

Jimmy Johns needs ask their developers for a refund.

by ChakaWear2021

If you’re in the military JimmyJohnsSandwiches really comes in handy . I find it pretty simple to use and more often than not your food will arrive pretty quick , and the add tip feature really comes in handy when you don't really feel like tipping in person ; one complaint i do have tho is if you order your meal with a drink and say your order doesn't arrive till like 40 minutes later ( if their having a busy day which on a military post they are often quite busy ) your ice in your drink will melt and will really water down your drink which makes it feel like your getting cheated out of your drink that YOU paid for but besides that their food is pretty good so there ain't no complaints there 🤷🏻‍♂️

by Giibby1337

The only reason I’m giving JimmyJohnsSandwiches one star, is because you can backtrack on orders, like you constantly add and add and add to the order but you cannot remove an item off the order if you don’t want it.
And another thing, I love that you guys have low prices for sandwiches which is great BUT it’d be nice if there was a option to also provide discounts. As every other person I know personally would love to save money when ordering their food from a good place.

I’ve ordered from you guys before and I never had a problem, just wish there were things added that can help better the user experience and give a lot more flexibility for the purchaser.

by Darksbane7

ive never had a mistake with my order, a neat thing is if you order a lot at my location they bring up your things in a box rather than a plastic bag and all the drinks come in cups rather than bottles!! its cute and gives me a way better experience. the process of adding or taking away is really easy, and the delivery is great. it comes really quick, nothing ive ordered has taken over ten-fifteen minutes before and the workers have always been really accommodating when bringing it to my house. the rewards system is also extremely easy and something thats fun to look at and really easy to redeem also!! this is by far one of the best food apps out there definitely beats the McDonalds app with the rewards system then the daily app deals that sometimes have lots of issues in-store. JimmyJohnsSandwiches is great and I will continue to use it!

by Atticus1214

I love the food but JimmyJohnsSandwiches needs work. While is looks good on mobile it does not function as it should. If you aren't paying attention it is easy to miss the confirmation and not submit your order. During the checkout the scroll position drops to the footer requiring you to scroll back up.

UPDATE:
Seriously, the last few updates have been a huge improvement. It has been awhile since I left my initial review, but everything looks great now. It looks like all the authentication issues have also been resolved which was the issue that ultimately caused me to stop using JimmyJohnsSandwiches previously.

by Somerandomguy646

App used to be amazing, but after rolling out an update that takes away functionality, now JimmyJohnsSandwiches says the nearest restaurant to me doesn’t deliver to my building, even though I’ve had delivery here before. Even dumber, it WILL let me deliver to the place I used to live which is about 1000 feet FURTHER AWAY from the restaurant than where I am now. For now I’ve been leaving a note in the delivery instructions to just go to my actual building instead of the delivery address and that seems to do the trick. Still…weird that a building further away than mine is in the delivery range but mine isn’t (even though it used to be).

by Drewskiwin

Man where to start. Using JimmyJohnsSandwiches is so easy and flawless. I appreciate the fact you didn’t try to have a consistent UX across platforms but instead you chose to be as native as possible and use al the native features of IOS. From ApplePay to FaceID to keychain. JimmyJohnsSandwiches is well built and provides an amazing UX experience for iOS customers. And being an iOS dev myself I think JimmyJohnsSandwiches shows how it should be done. Can’t say enough how appreciative your customers will be when using a native experience. Will definitely order more often just because of the experience. Job well done 👍🏽