SurveyMonkey app not working? crashes or has problems?

SurveyMonkey Status

Last Updated on 2023-12-18 by SurveyMonkey

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7 User reports:
App has problems

User reports 7

⚠️ Most reported problems ⚠️

Connection

42.9%

Not working

28.6%

Crashes

14.3%

Screen

14.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of SurveyMonkey Problems 😠👌🔥

- Limited number of responses without paying for an upgrade

- Custom exporting (specifically PDF) not available

- Mobile exporting of data and analyzing surveys with questions over 100 questions not available

- Limited number of items per survey without paying for a subscription

- Image-based surveys don't offer an easy way to analyze data

- Expensive subscription plans

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Common SurveyMonkey Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SurveyMonkey app on iOS and Android devices. Solve all SurveyMonkey app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SurveyMonkey iPhone Issues and Solutions

SurveyMonkey iOS app crashes, not working, errors
SurveyMonkey iOS app network issues
SurveyMonkey on iOS has black/white screen

SurveyMonkey Android App Issues and Solutions

SurveyMonkey has errors/crashing/not working
SurveyMonkey server network connectivity issues
SurveyMonkey has black screen

SurveyMonkey iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SurveyMonkey app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SurveyMonkey app crashes or not working on Iphone (iOS):

Close and restart the SurveyMonkey app on iPhone
Update SurveyMonkey app to the Latest Version for iOS
Uninstall and reinstall SurveyMonkey iPhone app
Update your iPhone to the latest iOS version

Fix SurveyMonkey on iPhone unable to connect to server/internet connection issues::

To resolve SurveyMonkey network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SurveyMonkey black/white screen (blank screen) on iPhone:

Follow the SurveyMonkey iOS app troubleshooting guide Here →

SurveyMonkey Android App Issues and Solutions

Fix SurveyMonkey not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SurveyMonkey app issues:

Force Stop the SurveyMonkey App
1. On android, goto "Settings" » click SurveyMonkey app. » click "Force Stop".

Update SurveyMonkey to the latest version on PlayStore

Clear SurveyMonkey App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SurveyMonkey app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SurveyMonkey.

Fix SurveyMonkey unable to contact server/ SurveyMonkey internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SurveyMonkey » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SurveyMonkey » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SurveyMonkey on android.

Solve SurveyMonkey black/white screens issue on Android:

Follow the SurveyMonkey android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SurveyMonkey, developers of SurveyMonkey.

Verified email ✔✔

E-Mail: support@surveymonkey.com

Website: 🌍 Visit SurveyMonkey Website

Privacy Policy: https://www.surveymonkey.com/mp/policy/privacy-policy/

Developer: SurveyMonkey

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Developer: SurveyMonkey

E-Mail: rewards@surveymonkey.com

Website: 🌍 Visit SurveyMonkey Rewards Website

57.14% Contact Match

Developer: SurveyMonkey

E-Mail: support@surveymonkey.com

Website: 🌍 Visit SurveyMonkey Anywhere Website

About this app

Create, edit, and send surveys, review results, build with expert templates, and more — seamlessly across your desktop, tablet, and phone. this app is a global leader in survey software. Signing up for a paid plan through SurveyMonkey unlocks access to more advanced survey tools through an auto-renewing subscription. PS — if you’d like to take surveys to earn gift cards or donate to charity, head on over to the this app Rewards app. We’re here for survey experts and dabblers alike. Subscription prices may vary based on your country of purchase. We’re trusted by 98% of the Fortune 500 and over 60 million users worldwide. Our app is free to download and use. If you already have a paid plan, simply log in to enjoy paid features.