SurveyMonkey Reviews

by Laurellam

Wow I really messed up when deciding to download this for college club elections! NO WHERE during sign up does this money grubbing company tell you you’ll be maxed out at 10 respondents!!! And then your data will be held hostage! So now the choice is contact 77students and faculty to redo the entire election or pay $100 to uncover the responses!! Beyond livid, never using this app again even once I began in the marketing world I will bash them and make sure to find another company to pay for wide spread services when I do need them again.

by Kevnl06

I designed a survey and paid the monthly subscription for 4 months ($400). Just before ending my subscription I exported my results and saved the file (didn’t need to evaluate them right away). I reopened the file recently and found that just over half of my 140 responses were available and answers for about 8 of the questions were not even exported. I contacted this app to try to rectify this problem and was told I must pay for another subscription in order to try to re-download the results this app failed to deliver when I had my previous subscription. Very disappointed with their service.

by Allnicknamesinuniversearetaken

Can’t even log in! Keeps saying my email is in the system and when I try to retrieve my login info it says it’s not in the system - so I try to sign in with my google account - same thing - one of the things I hate the most is that if an actual hacker wants in, they have ways of getting in and I know that all of these ridiculous security measures are just so people feel like the company is secure and if they are sued that have something to show in court to prove they try to keep info secure... when a company claims that making it hard for me to log in is for my own protection - it infuriates me because it’s really just for my own perception of protection and it’s bull/);:it!

by A Dot Carr

I needed to upgrade to standard for my research. Used it for less than a month and tried to cancel because I no longer needed it. The company previously said it doesn’t renew unless you authorize it. Two days later I was charged $35 again for a subscription I didn’t need. I was blocked from canceling my subscription until now. I have no respondents on my survey this month(I closed my survey since I was done gathering data) to even justify paying it again. One is better of using a free program.

by Who_Wooten

I thought survey monkey was a decent survey research service - that was until i used it personally and not at work. I signed up for a free account. Since I'm used to the software interface iI began to create a survey. After 2 hours and the need for this survey today, I’m informed AFTER completing the survey that it costs $32/mo and you have to pay for the year. I have the money to pay for it but i stand on principle. I spent 2 hours creating something inly to be told after the fact that i have to pay for a year to use what i created kn their platform. Dirty pool!!!!

by MORates

this app’s free service was great. Then they changed their terms and made it so I can only see 40 responses even though I had been collecting and using over 40 responses before they changed.

I don’t have a problem with your 40 response limit, but I have a big problem with this being applied retroactively to surveys that were already running. I had the data you told me I could, and then you took it away and are trying to extort me into paying for it. Not a great way to treat your users.

by Trying To Watch TV

I downloaded SurveyMonkey as a fun way to get family and friends involved in a gender reveal. At no point during the registration/ creation of the survey did the site say that I would be unable to see responses after 40 people responded without paying $100 a month. As friends and family were completing the survey, I get a message saying I will not be able to see any of the responses beyond the 40 without immediately upgrading to their pro account that is $100 a month. I only planned to use this for 1 survey, I would have kept looking for a different site/ app had I known of this ridiculous fee.

At this point the link has already been sent out to all of our family and friends so I can’t just use a different site. Now the whole experience has been ruined.

by Rodeosweetheart64

I really hate to write bad reviews, but I see no choice. I joined this only to do one survey. Payed my money for the monthly fee with every intention of canceling the auto renew. Now I have spent over an hour trying to do so and can’t. I have followed the instructions they give you on how to do it and when I get to the page there is now way to cancel. Very frustrating! When I go to the page to contact the developer, that page won’t come up. I guess I will have to report them to the better business bureau

by Optimistically Disgruntled

Your app has no clear directions for how to use in offline mode, seems that the only way to use offline would be through the enterprise subscription, which doesn’t allow you to buy on the spot, but you must contact them through email. Furthermore for the “privilege” of calling them, you must pay for an upgraded service. I don’t understand why only enterprise subscription has the offline mode, and if any other subscriptions do, I would love if you could help me with that.

Thank you,
A very disgruntled customer

by Elliot2020202

I’ve seen a lot of my college friends use this for data collection for their school projects but I didn’t know how money hungry SurveyMonkey really was. I used it to gather feedback for my upcoming wedding next year to see information from my guests, and now I cannot view my other two responses because guess what? They want you to pay over $99 a month or $340 annually just to add more questions to your surveys or to view more responses! Like what the heck? Why is it so expensive, especially when I think it’s more widely used by college students when they don’t want to use google forms? I’d rather use that site than this greedy app!

by HHweb

Because most of the functionality available via the desktop browser version is NOT available in SurveyMonkey (or on mobile) yet, SurveyMonkey is sort of useless until FULL functionality is available.

It’s ok for creating new (non-template) surveys, but editing/deleting items once created is NOT allowed yet, rendering SurveyMonkey useless.

My advice...stick with the desktop version until they can build a real, fully functional app.

by SMax.it

Overall it’s a pretty good app for setting up simple surveys. I downloaded it to set up contest in a game called, Airmen. My intention was for players to vote in the survey for which ships they like & the winner would receive a reward. Unfortunately I had to make multiple separate surveys because I was limited to about 10 items per survey in order to avoid the ridiculous $35 per month subscription. Another problem that I had is being unable to attach multiple choice questions to images & images therefore counting as separate items. If the subscription was lowered to about $2-5 per month & SurveyMonkey had the functionality of the pc version then I would definitely rate it 5 stars. Thank you for reading.

by M.sic

I can always rely on this app to get answers to a burning question. Thanks for providing that.
However, the image-based surveys don’t offer an easy way to analyze the data, as they don’t show the images in the survey results. When you have three or more images that were submitted for voting and don’t show them in the results, it becomes hard to understand those results right away, without having a visual to relate to. I can only hope that is something that can be addressed in the future.
Thanks.

by Faninvests

I created and sent a survey to a group of people only to learn afterwards that I could only review a limited number of responses without paying for an upgrade. Had I known that ahead of time, I would have created two different surveys or limited the number to whom it was sent.

by Serebiilover

Very good app. A tool at the apex of our business. They market themselves as a survey platform, but it is very versatile.

One thing I want to see is custom exporting (specifically PDF) that only shows the user’s submitted response without having to show the entirety of the survey’s unanswered questions. This and mobile exporting of data and analyzing surveys with questions over 100 questions.

Having all the questions exposed is somewhat of a risk to IP if it’s not relevant if the report is sent out to third parties. It’s also annoying to have to read 12 pages of junk to find the 6 questions of relevance when logic was applied.

If (noResponse);

Then (doNotIncludeInReport);

by Dr.HEK1

I use this app for my work using a subscription paid plan. I like being able to pull up survey data on visitor experience at any time using my. iPhone 11. I use my MacBook for full data analysis . Anyway, the problem that I am hoping developers can identify a solution for is that the time stamp for the responses is incorrect when looking at them on my iPhone. The time stamps are correct when analyzing survey responses on my laptop. Any idea how to fix this problem?

by Shillforreal

For those who love to comb through data sets and for the more advanced user who can make their own surveys and datasets, SurveyMonkey looks to be a wonderful resource of all kinds of info. Can’t wait to delve deeper into SurveyMonkey and really figure it out to its fullest potential

by I Will Was

Amazing App , Take us beyond what we actually need .. gives us more options and choices ; we use it for many stuff especially some education survey and much more such as #Live survey showing results at no time and share it or save it - anything you need or want , friendly App ; makes the survey so easy and useful with a lot of Fun .

by Frank12292992

My team continues to derive significant value from the Survey Monkey app. The UI allows us to generate highly useful data in an intuitive format when working on projects. Our business is predicated upon survey data, and this information is delivered seamlessly through SurveyMonkey in a clean and consistent manner. Wish I could rate higher than 5 stars!

by Blake Or Billy

If you want other people to decide or want to know what other people think get SurveyMonkey and make a survey. You can put any questions or anything. And you can send the link everywhere and then you can see which anwser is in the lead and other very cool things. I would recommend getting SurveyMonkey .

by User1989!30

I downloaded the free app and quickly learned that the maximum number of responses was 40 under the “basic” free option. Naturally, I paid for an upgrade since I had already issued the survey and had more than 40 responses. I received confirmation from Apple for the upgrade but then due to issues in SurveyMonkey , the upgrade wasn’t applied. I tried redownloading SurveyMonkey , to no avail and customer service was of no assistance. Needless to say, this will be my first and last time using SurveyMonkey .

by Samrocker34

Functionality is fine and there are a lot of good features, but I hate that SM, like so many other sleazy companies, automatically sets up payment plans when all you want is to purchase a set plan for a few months.

Ordered a 3 month plan for $105 so I could do a thesis, finished the thesis, and at the end of the three month period that billed me for another 3 months.

Thanks. Deleting SurveyMonkey and not using SM again.

by Treasureabra

I was excited to download SurveyMonkey for surveys for a class I’m teaching. I’ve found, however, that I am unable to send the link to my students. It seems as though I would need to purchase SurveyMonkey for at least $39/month in order to use the sending feature. Bummer. Will be deleting unless there is a way to send links without the fee.

by Average Small Business Owner

I am a subscribed customer and have been using this service for a few years now. The surveys I have deleted from a computer still show up on SurveyMonkey . SurveyMonkey also loads really slow. I am using the iPhone 10s with macOS 12.3.1

Overall Survey Monkey is an amazing tool and I enjoy the service and plan to continue as a customer. SurveyMonkey needs to be updated.

by Chelseysmith19

I’ve been using SurveyMonkey for about a month or so now and have made $8.20. This is not an app if you’re looking to make lots of money but it’s a nice app if you need little cash here and there. Most of the time I do not get notified when I have surveys available so I have to go into SurveyMonkey and look every now and then. I say I get about 4-5 surveys a week.

by Khanyapa

I’m new at it and still learning a lot. It has helped and saved my organization with speed, administrative functions and facilitated voting and setting up a new governing body. I see this helping my organization grow.

by Grammietoo

I love being able to have my opinion count but even better charity’s get donations because I’m giving my opinion. I don’t have the cash to donate directly but this I can do easily. Giving back to society is important to me.