Contact SurveyMonkey Support
Published by SurveyMonkey on 2023-12-18 About: Create, edit, and send surveys, review results, build with expert templates, and
more — seamlessly across your desktop, tablet, and phone.
Here’s some of
that “more” we’re talking about:
• Make a survey, quiz, or poll and
send it out
• Edit a live survey—fix a typo or add a question you forgot to
ask
• Open and close surveys in your account
• Analyze charts and individual
responses
• Filter, compare, a.
How to Contact SurveyMonkey Customer Service/Support
Listed below are our top recommendations on how to get in contact with SurveyMonkey. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact SurveyMonkey. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SurveyMonkey
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Developer: SurveyMonkey
E-Mail: [email protected]
Website: Visit SurveyMonkey Website
75% Contact Match
Developer: SurveyMonkey
E-Mail: [email protected]
Website: Visit SurveyMonkey Website
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https://www.surveymonkey.com/mp/policy/privacy-policy/
https://www.surveymonkey.com/mp/policy/terms-of-use/
Reported Issues: 11 Comments
By Scott Lappin
3 months agoI signed up for a business account in Jan of 2023. I used it and was satisfied. However, I haven't used that account ( or any account) during the 2023 year. I forgot about Survey Monkey until the auto-renew charge came in. I immediately attempted to contact customer service to reverse the charges. I submitted a chat request and even have a case number. Nothing....I've checked all my spam folders and nothing has come in, to date. Now, the customer service portal is rejecting my business email and won't complete the connection to another chat. How do I get back ahold of customer support?
By Michelle Mossford
8 months agoHello, I signed up to the Basic package not knowing that it was limited to 10 responses. I will not be needing another survey again, therefore would it be possible to pay per response (higher than 10) instead of signing up to a package I will not use. Otherwise I cannot read the additional responses. Thank you. Michelle
By Kathryn McNevin
1 year agoI have a standard SurveyMonkey account that I am the only one that uses at our institution. I have been logging into SurveyMonkey quite a bit the last week or so, and have to add a "new" device/nickname every time as only "2" users can use the platform at one time. It is now telling me that my allotted "removal" of devices has been reached and to login with one of the saved devices, BUT they DO NOT tell you how to do this... Can you please help me how to login with an already saved device in my account? Thank you, Kathryn McNevin
By Ann Ahrens
1 year agoI signed up for Survey Monkey and now want to cancel and get a refund. Please advise. Thanks, Ann
By TJ
1 year agoYes I recently did a survey and requested the Target gift card. I have not received the gift card for Target in my email. How do I resolve this
By Nowshad Ali
1 year agoI am not able to log in. My email address has been used for a long time with this account. The system is also not sending me a code. We started having issues when yuo moved to this new team account platform. We do have a professional account and a team account. My email is the primary. How do I fix this. I need to get access to my history of surveys.
By Kay Ray
1 year agoNeed to pay yearly fee, however got a new purchase order system so need a copy of your w9 to add you in
By Mirjana Vujaklija
1 year agoI did not get email with my Amazon gift card i redeemed.My verification code is 720221. Please can you email my reward.
By Trying to watch TV
Don’t download for personal use.
I downloaded this app as a fun way to get family and friends involved in a gender reveal. At no point during the registration/ creation of the survey did the site say that I would be unable to see responses after 40 people responded without paying $100 a month. As friends and family were completing the survey, I get a message saying I will not be able to see any of the responses beyond the 40 without immediately upgrading to their pro account that is $100 a month. I only planned to use this for 1 survey, I would have kept looking for a different site/ app had I known of this ridiculous fee. At this point the link has already been sent out to all of our family and friends so I can’t just use a different site. Now the whole experience has been ruined.
By Kevnl06
Didn’t deliver on product
I designed a survey and paid the monthly subscription for 4 months ($400). Just before ending my subscription I exported my results and saved the file (didn’t need to evaluate them right away). I reopened the file recently and found that just over half of my 140 responses were available and answers for about 8 of the questions were not even exported. I contacted SurveyMonkey to try to rectify this problem and was told I must pay for another subscription in order to try to re-download the results SurveyMonkey failed to deliver when I had my previous subscription. Very disappointed with their service.
By allnicknamesinuniversearetaken
Frustrating
Can’t even log in! Keeps saying my email is in the system and when I try to retrieve my login info it says it’s not in the system - so I try to sign in with my google account - same thing - one of the things I hate the most is that if an actual hacker wants in, they have ways of getting in and I know that all of these ridiculous security measures are just so people feel like the company is secure and if they are sued that have something to show in court to prove they try to keep info secure... when a company claims that making it hard for me to log in is for my own protection - it infuriates me because it’s really just for my own perception of protection and it’s bull/);:it!
Have a Problem with SurveyMonkey? Report Issue
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Why should I report an Issue with SurveyMonkey?
- Pulling issues faced by users like you is a good way to draw attention of SurveyMonkey to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SurveyMonkey customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SurveyMonkey.
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