Contact Coupons com Support

by Gransaidican

Your app still does not work. You sent me a email that I would receive my rebates within so many days. Time is up and I haven’t received a thing. I entered another rebate and it does the same thing. Verify this verify that when it was already done, shouldn’t need to be done everytime and still receipts don’t show in the account although your email says you received them. This app worked fine before you changed it and should now. People don’t have time to jump through hoops to get their rebates. You give people so many different excuses and things to do it’s ridiculous. It looks like nobody knows what the problem is and you need to admit that and take it down. The complaints you have this sounds like a scam.
I just received another response from you to do things I have already done and my account says it was done but still no rebates just your incorrect response. Funny thing is a prior email said I would receive my rebates in so many days and everything was fine. Still nothing shows not even receipts.
Sounds like your having fun playing a mind game. Your app should be removed from the App Store until you know it works properly.
I’ve never seen such nonsense in my life.
You should and will be reported for not paying people their rebates. Don’t waste your time with this app people. Report them if you don’t receive the rebates you have already submitted or the balance transfer from Savings Star.

by Hybrid_MI

You would be surprised how many people are still using Grocery IQ. Please update Grocery IQ on the iPhone as the new iOS update disabled it. I noticed it was still available for Google. It would be nice if you added your coupons back to it and put barcodes in there. Combine the two apps again. It would greatly be appreciated. If you have a barcode they can scan it at the checkout and get credit for it. Grocery IQ not having barcodes bothers me. For years it's always been my go to shopping list and it has all my grocery list on it which I can't get to now. If you have a barcode they can scan it and get credit for it at the grocery store. I know you want our loyalty card numbers but that's personal and very private (covered by the stores privacy policy). It's bad enough that we even have to use a loyalty card. I'd rather let the checkout person scan the coupon's barcode. Printing out coupons is awkward and unnecessary in today's modern society. Paper coupons are pretty much obsolete.

If you're trying to get credit for each coupon used, work a deal with each store that when that coupons barcode is scanned it informs you so you can collect on your percentage. Another way to do it is when you scan the coupon it can register with you thru the apps location where you used it so you can get credit for it. I definitely have some good ideas for grocery IQ if you're interested.

by Debssavin

This used to be my number one mobile app!! It used to be easy - you go shopping - snap picture of receipt with your item - boom the money was in your account. NOW when I try to submit a receipt your new feature snaps the picture automatically- and the last four receipts I get a failed error and when I go look at my account it says action needed but when I click on action needed it is blank. It never did this before but it seems within this last month they are not working anymore. I contacted customer service they said I need to go back to the tab and resubmit my receipt but you can’t because nothing is on the tab it is blank with no place to resubmit. I am totally frustrated and ready to give up on this it is not worth the hassle. I’ll just go back to printing the coupons because then at least I will have it and know it will work. I hope you can fix whatever you changed with the taking picture part so it will work again. Like I said I have submitted multiple requests regarding this problem and I keep getting told to resubmit but I can’t - if someone in support there is interested I have screenshots of the errors failed upload and the tabs that are blank. Thank you