Contact Checkout 51 Support

by Kmkatiemarie

This app was wonderful when I first started using it . Who doesn’t love some cash back on product you’ve purchased . But recently, I’ve bought products and then when I tried to redeem my offer , it said it was out of stock or there’s 0 remaining . When I add my offers from ibotta it also says that 0 are remaining , so I have to switch over and use ibotta . I recently tried to cash out for $184 , and when trying to cash out they suspended my account . If they had already honored my receipts and put the cash back into the “account” , how are they able to not pay me. When contacting them, since I find it pretty unfair that they suspended my account AFTER trying to cash it. I got an around the bush answer with you violated the terms and agreement . Asked them once more which term did I “violated” and got “by signing the terms and agreement , we are able to suspend your account due to the fact we’re not sure if you purchased the items. My friend also had the same issue when she tried to cash out for $346 for their trip her fiancé and her were taking. She has Yet gotten an email back from them . I’ve cashed out before (less than $50) and never had an issue . I wouldn’t recommend waiting cashing out for a large amount because it seems like they just want to suspend your account for trying to cash out any large amount of money .

by Frcust

I used to enjoy using Checkout51. Not anymore. They are being really aggressive now in the measures they take to make sure you don't "double dip" savings on the same product across apps. I'm not talking about when you try to claim an offer with Checkout51 AFTER you've claimed it on another app like ibotta -- I'm talking about even when you activate an offer on ibotta and if it features the same product for a similar offer in Checkout51, Checkout51 will deny you access to that offer by labeling it with a "claimed limit" stamp -- BEFORE you even buy the product or claim the offer on the other app or any app. How ridiculous is that?! In response to your inquiry they will claim it's all manufacturer's decision blah blah. Yes blame it all on the manufacturers. I find that hardly convincing. Another recent change for the bad Checkout51 has adopted is locking up the 25cents fresh produce offers. You'll have to meet a certain saving $ threshold to unlock those offers for the NEXT week. In the past when I rarely found anything interesting on their long rebate offer list, the only reason I kept the app was that at least I could still save a couple of dimes on bananas or lettuce etc no matter where I bought them. With this any brand produce offer going away on top of the new intrusive restrictions on savings I will most likely be deleting this app very soon.

by EasySave

I have used Checkout 51 for several years, but after finally reaching that $20 mark again - I am deleting! It took months to rebate that last few dollars so I could cash out. Earlier this year I contacted support because all of my items were “0” remaining and nothing seemed to be updating. I was told to delete and reinstall and that should fix the problem. It did not. It wasn’t until I read reviews that I found out “0” remaining is because Checkout 51 is scanning your other rebate apps and don’t want to you to claim duplicate rebates on the same item. I’m ok with that, what I’m not ok with is that those items will remain as ”0” even after they are no longer available on another app. Ibotta and SavingStar both have rebates that reappear after claiming, but not Checkout 51.... “0” is what you get. The offers that aren’t “0” remaining are food & cleaning items I don’t use or booze, plenty of booze! I’m also not ok with being denied a rebate because the store has a sale that discounts an item that Checkout 51 has a rebate on, store discount and manufacturer discount are two completely different things.
This app might work for some but certainly not for me any longer! If you do try this app, if you keep it and make it to $20 for a rebate, the checks (yes checks) do come in the mail in about two weeks.