Rakuten: Cash Back & Deals Reviews

So I’ve gotten back around 80$ this year since starting to use this app. After doing some googling this is an app made by one of the largest banks in japan who also do a lot of other things with their money. Rakuten works like Honey but it also gives you a percentage of you’re money back in purchases. I only use it when I’m buying something anyway and it happens to have an option for it but even then it’s been nice to get random cash back and coupons. I recommend using the Firefox browser extension instead of Rakuten because sometimes the cash back is only offered through a browser and not Rakuten which is weird and a little confusing. Other than that it is pretty amazing, if you add a debit card and use it in person at stores offering cash back (specifically in store cash back, confusing at first I know) it will automatically add that to you’re this app account. This is essentiallly selling the same information You would get from a frequent shopper card but you get part of the cash from the sale! Enjoy!

Things started out great, as usual. I was delighted to QUICKLY earn $50+ dollars on my first check. Second & third checks, however, were less than half that amount. Which was perplexing so I checked things out. Seems there were A LOT of my purchases going “unrewarded”. Therefore, I started updating the data in “MISSING CASH BACK” which is extremely time consuming. They list EVERY time
you use Rakuten , even when just browsing, as a potential for “missing cash back”. Plus you need order number and subtotal; both have to be looked up from the actual store you made your purchase from. You can imagine the amount of searching and time it takes to file a submission for each MISSING CASH BACK submission. And we aren’t talking 1 or 2, we are talking 9 - 10 monthly that fail to get rewarded. So after diligently submitting MULTIPLE requests things were moving along, although at a much less satisfying rate than my first check (hmm). Finally, the last straw fell when after my last round of Missing Cash Back submissions were all responded to with the same thing: “ your purchase was not coved!” What gives? I’ve been buying the same things the whole time.
I finally gave up, at the urging of my partner, as it’s not worth the .35 cents you get (or not get) for each laboriously completed and submitted MISSING CASH form. The only thing that will be missing from now on is ME- from the this app app!

I’ve been using Rakuten over two years since it was Ebates, it’s legit for the ones thinking it could be a scam. I have saved a lot of money and get some extra from referrals so it is one of my favorites... but... since their change to this app I’ve had a lot of issues about referral bonuses that have been deleted with no reason and their response is always that my friend has another account when it is not true, and it’s exhausting having to make requests every time this happens because my friends think it is not legit. I have had requests for weeks without a satisfactory solution and lately all my friends that had joined with my link disappeared from my referral list. I’ve been waiting for over two weeks for a solution and nothing have happened. Sent again the same request trying to get another agent and quicker response and she said I had to wait for the first ticket to be responded, I understand but two weeks without any clue about what’s happening with my account it’s not a good customer service. Many of my friends already completed the promotion and I still don’t receive my bonuses. It’s very disappointing having to contact the customer service so often because Rakuten is not working well.

I just tried one more time after leaving and making this review and now I could no longer login at all. It doesn’t let me login because it says I’m inactive. So, I try to join because maybe they had me on Ebates and not this new company. Once I try to join it then says member already exists. So, I guess Rakuten is just a lost cause now. I usually make large purchases and if there’s so many problems before even shopping then that’s not a good sign for me to trust them with such large transactions. What a shame, I enjoyed it when it lasted! Goodbye this app!

Last review: I used to love Rakuten and couldn’t imaging shopping without using it. I couldn’t but to recommend others because that’s how amazing it used to be. Now, it’s just a freezing mess. As soon as I open Rakuten I’m logged in then I select a store and it’ll ask me to re-login (why login again?? -*shrugs unnecessary) . I’ll try to re-login and it just freezes every time. I’ll close Rakuten and try again. Still the same issue!!! Okay something has got to give! I also have missing money that I was supposed to receive the last quarter but ever since they switched companies it seems to have disappeared. There used to be proof there and suddenly it said $0. So, all around I’m very upset. I’m not giving a 1 star because I’m hoping the bugs and issues will get fixed. Also, once upon a time this was my fav app. Please fix ASAP! Apparently, there are many others having the same issues. Thanks

If I could give this company negative stars, I would. This company used to be Ebates. I signed up with Ebates in 2016 to see what kind of cash back opportunity they provided. The opportunity seemed “dead” compared to others. I chose a different cashback company and cancelled my membership in 2016. I recently received an invitation for $40 cashback from this app. I was excited to see what cashback opportunity was available. After I signed up and saw the cashback opportunity, I was convinced to use the service. I won’t deny that they have the best cashback deals that I have seen online, thus far. I made some purchases and was credited the cashback and $40 promo. I also couldn’t wait to share the link with others. The next time I opened Rakuten . the $40 had disappeared from my account. My referrals thought this app was not legitimate because of that action. I tried to convince them that it must be a glitch in the system. I contacted customer service and was told that they would not honor the invitation because I had previously opened an account with Ebates in 2016 and closed that account the same year. I asked them to remove my information from their company and deactivate my account if they would not honor the invitation, because I did not feel comfortable with their business practices. As of today, they still have not honored the $40 invitation and have not deactivated my account or removed my personal information from their systems.

I can’t help but wonder if this is a scam. I was initially so excited, so I referred 4 people. With each referral and my own referral, the sign up bonus will show up in my account, only to disappear a week or two later. I’ve had to email each time to have it come back. It makes me suspicious about Rakuten, especially since they aren’t very good at responding. I will not refer anyone else until this situation is fixed and I feel assured that this problem is fixed. In fact, until then, I will actively advice AGAINST using Rakuten.

Update: this app emailed me to inform me that I can’t have more than one user. I explained I DO NOT have more than one account. I live on a campus of 1,000 people, which is why some of my referrals have the same address as me (which I did include my room number so that shouldn’t matter). They have not responded and are now ignoring all of my attempts to reach out. They are also telling all of my friends on campus that I referred or the one that referred me the same thing. They also explained that these are different households. this app will not respond or follow up their end of the referral process. I am now shopping for a different cash back app that is more cooperative and easier to communicate with (this app ONLY allows email), after which we will all be switching.

My advice - go with a different app. This company is dishonest and uncooperative.

I’ve been a loyal Ebates (now this app) customer for the past 4 or so years with a total rebate amount of $2500 or so and have referred others as well. I have also told everyone I know about it. In the past few months, I’ve noticed that while I use Rakuten/site the same amount as I did before, I’m only receiving emails about the shopping trips and the actual money back maybe 1 in 3 or 1 in 4 times I use it. If I look at the log of shopping trips, there are maybe 2 reimbursed out of maybe 6-8. I’m not sure what they’re doing but whatever it is probably isn’t affecting their reimbursements that they get from the merchants. I’ve seen some of their responses on here that tell others with negative experiences to “contact us about missing transactions.” We shouldn’t have to contact them about missing transactions when we’ve used their site to purchase something. They should be doing it as promised and not just applying the rebates when and if people ever contact them about it. That’s shady and I for one don’t have time to do that nor do I have the time to screenshot and keep up with everything. That’s their responsibility. So, unless it changes, I’m probably going to stop using them because at least then there won’t be an expectation from me that I’ll be getting any money back.

I don’t know what happened to my account. And now I cannot login to my account anymore. I told to my family and friends who had and used this app. They also had the same issue. Now let me tell all customers a true, and this is a real thing just happened to my family and friends.

This website is a scammer's website. I have joined and used this site for several years. After that I recommend it to my family and friends. They also registered and used this website. However, when the cash back on their account reached a certain amount, this site started to play rogue. I have just discovered that this website not only freezes my family, friends and my accounts, but also confiscates all the accumulated cash back. When this website obtained personal information such as my family, friends and my email information, name, phone number and address, it began to restrict and freeze the accounts of all people related to me. It turns out that this is the real purpose and marketing means of this site. It deceives us consumers. Now I don't care about the money, I just do my duty to tell the truth because it violates the basic rights of consumers. I show my personal experience to let more consumers no longer be hurt and deceived.
Consumers with the same experience can call 311 to report and complain.

Cash back rewards are the best kept secret for helping people find savings where they thought they didn’t have any. This is an amazing app, I highly recommend it to everyone. Thank you this app, I’m very happy with the situation! I only
wish more retailers got involved and that the cash back rewards were higher for some retailers, but maybe if more people participate, that could happen. this app is a win-win for everyone! So far no downsides. It does what it says it does. No hidden catches. Just be really careful if you use your mobile phone to pay attention when making sure if something is eligible and that for in store purchases, you have gone through Rakuten first so it records the sale! Its easier if you’re on your desktop or laptop if you have the this app button installed because it will pop up but I missed out the first few times in store and online with purchases on my mobile phone before I realized that part wasn’t automatic (unless it’s dining in or delivery orders I think?) , that you have to go through Rakuten to get it. Thanks again!

Not that I need to do shopping everyday, but I like to see when this app releases new cash back percentages. That makes me want to go visit that website and see what kind of sale they have, and take advantage of both sale and cash back.

I do a lot of online shopping that all I need to do it click activate, and they’re doing the hard part for me. Which is, looking for the most up to date coupons and getting cash back. I rave about it to all my friends and family. Sometimes it’s a small percentage given back, but boy do they add up over time! It’s a nice chunk of change in your mailbox every few months.

I recently was missing cash back so I reported it. They use an automated messaging system on Rakuten . I normally hate speaking to an automated messaging system because it never understands the questions I ask back. But, this one, was 100% the easiest and most helpful system. It got straight to the point, and was able to track my missing cash back within a couple minutes. I wish all websites/apps were this simple to use!

I love Rakuten! I wish people would realize how easy it is to use. Instead of using a store app, you just open Rakuten and go to that store and shop and you can also save with extra promos, coupons and additional cash back. I have made hundreds of dollars with them.

It’s also great to walk into some stores and receive cash back for just shopping at certain stores. For In store purchases, be sure to click on each individual store below the “in store” section to add to your account. I know that they use to pay you via check or PayPal. I suppose it is still the same. They my have more ways.

Only downside to Rakuten is that they changed their name. It was easier to tell people to go to Ebates but now it’s hard with a name like this app because it is hard for most American people to remember and pronounce. However, the company has done a great job with the commercials teaching people to pronounce their name and become familiarized with their app and company!

So I’ve been using Ebates for 6 years now. This is the first time where I feel like they aren’t what they were. Is it because they are now owned by this app? Around last Thanksgiving, few days before and also on Black Friday I purchased some things from J Crew totaling almost $400. The rebate was 6% - I even have the email Ebates sent me advertising this. Well- one order never came through. I sent them multiple “missing cashback” messages to no avail. And I just noticed the second order, they’re showing I only spent $35 so they are rebating me back $3.50 even though my entire order was $175. The funny thing is Ebates has no problems when the rebate amount is less then $10. In the same month, I bought an area rug for $291 and they had no trouble issuing its rebate of $5. Your business promises that in exchange for us going through your website, you will rebate us a portion of our purchase, the assumption is *everytime*, NOT *sometimes*. Those are the goods you advertised. In exchange, I assume these retail companies are paying you a commission for bringing them more business. I went through Ebates anticipating money back. You didn’t deliver. There’s absolutely no incentive for me to continue shopping through Ebates. The last thing I want to do is lend support to and propagate a business that *selectively* chooses when to fulfill its promise.

Awesome app but sad my account got inactivated. Their terms/conditions don’t specify what you can/can’t for them to be able to inactivate.
My account along with two of my Friends accounts got deleted by this app because they though It was “fraud.” When I referred my two friends, all three of us were supposed to receive $40 back. One of my friends didn’t have a PayPal account and didn’t want a paper check through the mail so I helped him link his this app account with my PayPal, and the other friend forgot his password for PayPal so I also helped him link his account with my PayPal so that when they received the $40 cash back, it would fall on my PayPal. Once I received that money I would pay them in cash but this app assumed I was using these accounts to receive this money for myself and all three of us ended up not receiving any money for this misunderstanding so they spend money and didn’t get anything back. It’s not their fault. I read the term and conditions but I didn’t see anywhere that it said I couldn’t link my PayPal on their this app accounts to help. Y’all need to specify on the terms/conditions.

I agree with the person below me. When I started using Raketun I love it because I do ALOT of online shopping. I had my referral bonus disappear for referring my friend , I got an email that said I received the $30 referral bonus. She even got a check with the $30 bonus. But it disappeared from my account. Customer service said the same thing, the person has another account... not true. And some other excuses I got as well. But I have copies of the emails from Raketun from OCTOBER where it says I earned the $30 for referring someone , then it just disappears from my account. And in OCTOBER my friend even got her check with the 30$ for me referring her. This makes people I refer think it’s a scam. Because it doesn’t make sense and customer service just gives me Excuses every time I inquire about it.. so I just gave up on it. I wish I could give it 5 stars , that is my only issue ... and it’s quite a big issue if you ask me.

I will never recommend or buy anything from this app again until I received my cash back.
I am an old customer of Ebates and now this app. I never have any issue with Ebates. I just recently purchased some items from Gilt City and spent about $2300 and this app offering 15% cash back(about $400) . About 2 or 3 days after I purchased I went back to check for my cash back n it was not there. So I contacted the customer service n they said that I have two accounts, so they merged the two to one account. And Asked me to email them the order numbers and the amount. They said this will fix the problem but I have to allow it a few days. So I did, a week later I still didn’t see my cash back. I contact them once again, I spoke to the customer service and now they said that the order have not clear because it was not shipped out yet. I have to wait until it shipped. And they are not sure if will get the cash back because Thy have to wait for The store to respond back to them. And they tell me to call the store n so I did. Gilt City customer service said they have nothing to do with this app, this app offer the cash back. So, I got pushed back and forth . Now I feel like I have been cheated and this app stole my money.

I too was skeptical when my friend shared Rakuten with me. But in just over a year, I’ve earned $150+ just by shopping normally my favorite stores. It couldn’t be easier - open Rakuten , select your favorite store and shop as normal. As long as you use Rakuten to get to your store, the rebates are automatic. Plus, you can still use any coupon codes you may have so you are not leaving anything on the table. I haven’t tried the In-Store shopping function yet, but I will very soon. Payment is by paper check or Paypal, or sometimes you have the opportunity to earn additional cash back if you choose to take payment in the form of a e-gift card to one of your favorite stores. You really can’t lose here!

And their Customer Service is top-notch as well. Super quick response time, so resolving issues of missing cash back is a breeze (only happened twice so far, and both times was resolved within 48 hours or less).

This is legit. Try it - you’ll be glad you did.

I am a huge Ebates/this app fan and have told family & friends about the website and app for years; However, the changes and updates, that have taken place over the past months have stopped my usage of Rakuten almost completely. The changes that occurred months ago, that changed the flow and setup of the stores on Rakuten , made finding information on stores with information on stores offering “in store cash back” hard to locate. In the past, this was an option I chose quite frequently, now it’s difficult to even find where that information is located. However, it is the more recent app “up-dates” that have stopped my app usage. Regardless of my WiFi strength and/or cell phone signal, every-times I’ve tried to complete a shopping transaction, the stores’ website either freezes, refuses to load or stops completely. After months of shopping ‘trips’ that have failed to completely and ended only in a great deal of frustration and where I’ve ended up making our ages elsewhere,I figure it’s not worth my time and effort to use this app’s services anymore. Such a disappointment!

I’ve been using e-bates for several years now after being turned onto it by my mom and sister. I even convinced my boyfriend (now husband). We haven’t made any purchases in a while and just ordered vitamins from The Vitamin Shoppe. My husband has done this before with no problems. This time he was so frustrated trying to use the this app app! I ended up doing it for him and saw why he was so frustrated. Rakuten has changed considerably since we last used it. It used to have very straightforward menus and navigation. Now it’s difficult to find the store you want to shop at. There used to be buttons at the bottom of the screen; one to see shops in alphabetical order or by type, another that listed your favorite shops, etc. This is now gone and has been replaced with a jumble of information. When I finally got to The Vitamin Shoppe site, Rakuten froze up at least four times as I was navigating to the items I wanted to purchase and put them in my cart. I had to close and reopen Rakuten numerous times to make the purchase. Please go back to your straightforward, less busy, less lockup-prone app.

I saw the commercials for Rakuten a couple years ago, to be honest I thought there had to be a catch, some fee or charge or anything negative... but I downloaded it anyway, didn’t hurt to check. Wow, BOY OH BOY, am I glad I did. It’s LITERALLY FREE MONEY! I swear you just go into Rakuten , see if a store you’re already purchasing from is on there and then just click shop and do your normal online shopping and wake up and BAM , money back. Sometimes it’s little like .10 cents but sometimes it’s big like 10 dollars. With all the online shopping people do these days you might as well see if you could be earning money back for shopping there! So far I’ve gotten over 400 DOLLARS CASH BACK! Whaaa! Insane!
Think about that. I would have bought all that stuff anyway, but now I have 400 in my account I wouldn’t have had before! THANK YOU this app FOR EXISTING, I LOVE YOU & I tell everyone about you! I’m a forever customer xx

I don’t know what the catch is. But I’m just mad I didn’t know sooner. I cannot even imagine the amount of money I left on the table!!! All I can think about is where I shopped in the last year and free money was just wasted!!! So much!!!
Please note I haven’t been paid yet as in money hasn’t been deposited. I’ve made $25 in less than two weeks and I’ve been tame with the shopping. No work at all. Free money.
**One warning - make sure you click on the actual cash back for the particular store that you’re shopping at (either online or in the store)and then Rakuten activates a “shopping trip” and that’s how you get paid so big step to remember. That’s IT! No receipt pictures or downloads or entering anything. You link your credit card and Rakuten tracks what you spend. Instant cash into your account. (I use PayPal) ***Minor annoyance is that I didn’t click and create the shopping trip a few times and missed cash back. Not sure if the cash back could be retroactive and applied or not so I wrote to customer service asking.

So I’ve been using Ebates for about two years or so. I’m honestly very pleased with it & yes I do agree with some of the other reviewer‘s that sometimes it does log you off but I just go through the Internet instead of Rakuten . Only because sometimes it says my credit card information is incorrect or I’ll go to through Rakuten and I won’t receive the cash back. But overall Ebates is great because when I use it directly from online I always get my cash. So basically you have somewhat of a grace period so if you don’t have the items in your cart or know what you want it won’t give you the cash back because you’ve taken too long. But at the end of the day who can’t go wrong with 16% off or 10% off there’s not really that many sites that will give you back money for shopping unless you’re doing reviews or something.

I've only been using EBATES for about 2 months & have already earned lots of $$ on what I would buy anyways. The deals are constantly being rotated/updated. I'm not one to just buy things because they're on sale, as I don't think your saving much if you're spending more just because you can. With such a wide variety of participating retailers, I've been introduced to many places/products I may not have been aware of otherwise. I needed almost a whole new wardrobe (lost a few sizes) & thanks to these great deals/cash back, I've been able to accomplish this quickly. My friends are always asking where I found such stylish pieces & can't believe the savings! EBATES has also made it possible to give much better gifts & surround myself with great quality furnishings for my home, pets, car, etc. LOVE earning cash back just for buying what I need anyways (even groceries) & being able to afford to do it in a more timely manner. LOVING EBATES!!

I recently made a fairly big purchase through Rakuten . The Ebates banner was on my top left screen so I knew I was in their system. I spent a good hour filling out all the info on a flower delivery website for an amazing 30% cash back. After all was said and done Ebate’s system didn’t register my transaction. I sent them screen shots with proof of everything in order for them to make it right. No response. So disappointed. ALSO, there were times I clicked on their links to stores to shop through. It doesn’t always work. I would notice that their “Ebates” banner would not be there despite using their “activated” links. I would have to go back and click on them again then cross my fingers that it would work. Ugh Ebates. Ugh.

Update: They finally responded and fixed the missing cash back BUT why did this even happen? Thank goodness I had taken screen shots of my transaction details otherwise I would have been out of luck. Again.... make sure that banner is at the top left corner before checking out and be sure to make it quick because apparently the system kicks you out after a bit. And the biggest tip ... take a screen shot of your receipts/transactions. -_-

I LOVE Rakuten. It sounded too good to be true, but when my sister tried it a couple years ago, and actually got a check, I decided to give it a shot as well! I simply open Rakuten every time I want to buy something online and search for the store. I enter the stores website through Rakuten, and that is all I have to do! I shop as normal and within a day or two, I get an email telling me how much I earned back on that purchase. I’ve also gotten bonuses from referring my friends to shop through Rakuten! Last Xmas I got a couple hundred bucks back- just from referring my friends, and doing most of my shopping online. It’s 100% free (you don’t need to enter your bank or cc info), doesn’t send me a million junk mail messages, and takes less than a minute of my time to access my stores through Rakuten instead of directly through the internet- then they send me a check every 3 months? YES, THANK YOU!! WIN-WIN-WIN!!!

So I had heard about EBATES here and there and thought yeah, right. They’re going to give me cash back for shopping. Sounds like a scam but after some research it’s true! My first check was for about $14 but that’s $14 that I wouldn’t have received if I didn’t go through EBATES. It’s so easy!! (Laughing because I sound like an infomercial) Get Rakuten . Click on it and see the store that you want to shop at or search for the store name if you don’t see it. EBATES sends you automatically to your selected store and also tells you how much percentage of money spent you will receive back. Done! The EBATES app is very easy to use. Finding the store names is a very easy process and so are all the various help/questions & answers sections. I’ve been referring all of my friends and hopefully they will decide to use EBATES too. Of course getting referral cash back would be nice but I truly want them to use EBATES because we can all need a little cash back reward for shopping. Thank you EBATES!

I was excited to be able to “earn” money back on items that I needed (or maybe wanted) to purchase. Sadly, more often than not most of “shopping trips” were lost. Many still showed up but I had to contact them and have them look into what happened. I was having to keep a ledger of the items, stores, dates, shopping trip numbers and whether I received credit for it. You couldn’t contact them too soon because some stores take much longer to give the necessary info before they can credit your account. Basically, it is very easy to forget about some of them, especially when you only have access to view your shopping trips for a limited amount of time.
Then I’ve come to learn that sometimes the store feels that it doesn’t fit their requirements so they don’t approve it! I make sure to read all the fine print and bought within the guidelines and nothing. I was told, it’s the company’s doing.
I wouldn’t waste too much time or expect to get a lot of money back from this company.

I used to be a devoted Ebates evangelist. I made hundreds in cash back christmas shopping and found using Rakuten easy and worth the slightly more labor intensive shopping online. Since the switch to this app I have had NOTHING but issues. Rakuten never works to finalize orders, always error codes and because the transactions get past the point where the CC is run the pending charge hangs in my account despite me needing to exit Rakuten , log into the sellers site directly and complete my order, losing the cash back incentive. Besides not earning a penny since the switch, my ebates, now this app credit card has also become a complete headache. Snafus with payments not registering, causing late fees and subsequent calla to customer service whose explanations for the errors are not only ludicrous (“your late fee was removed due to our error but it was added to your minimum payment due” ...what??) but I was hung up on after my last call disputing another billing error. I’m done with this app, it makes me so sad - Ebates was awesome, easy and never felt like a scam. this app is a racket and I’m onto it now. Paying off the cc and calling it a day. Waste of my time and energy with zero payoff.

This is a great app! I’ve never experienced an issue, and whether I’m looking for just one particular product, or one of the thousands of stores E-bates partners with, I’ve always been able to find what I’m looking for with ease! If a store isn’t a participant, they’ll let you know, and some stores participate sometimes, and sometimes they don’t, so you should always check E-bates before ordering from any store on-line. You might be able to get up to 15% back on your purchase!

I regularly recommend Rakuten to anyone I talk with that doesn’t yet have, or use it, but so far I don’t think I’ve received any bonus money for my recommendations. That may be due to the people either not using my link, or waiting, researching, then just downloading on their own. It would be nice if everyone would use the link I send them, but I’m only in charge of me, so.....

Otherwise, I’m 110% thrilled with E-bates!

Earlier this year I started using Ebates. It was going great and I got several of my family members using it. Since the switch to this app I have had several issues. First it kept asking me to confirm my account for security reasons. No problem, I had to do that before and there were no issues. But this time it will have me confirm my account, but as soon as I click the account button, it will ask me to confirm it again (even when it was just confirmed). When it does let my account work, all of my cash back has disappeared (and on my next check I was supposed to receive over $60). I finally decided to sign out and sign back in. It keeps telling me I have the wrong password (I have it saved and update them if I do change it, so it shouldn’t be wrong), and when I requested a password change email, it wouldn’t send (I checked junk folders too). I have requested the email several times and it still hasn’t come. I never had any of these issues when it was still branded Ebates, and they only started once it was branded this app.

At first I loved Rakuten, I was a little hesitant at first to try it because some of the bad reviews turned me off to using it. I was using it for every purchase I could and I was so excited to be able to save some money. I took precautions and took screenshots of the money I had earned along the way to show if they did take my money away like some people had said. Sure enough that did happen and it is true. They give you bonuses for referring friends and then take it away, your purchases that you previously earned money for just disappear. It was kind of a pain to do because you had to really make sure you were doing everything correctly and that you were still connected to this app at the time of purchase.. but would of been worth it if you actually got the money back that you were supposed to. I have stopped using Rakuten due to it not being worth the time. It takes to much time to do just for them to take all of your money away and you have like no money remaining in the end. I DO NOT RECOMMEND Rakuten.

I have been using Ebates since 2012. I had never had an issue until recently. I have recently decided to try some new services because the cash back was a decent amount and I wanted to try the products. Both transactions went smoothly and cash back was in my Ebates account (equalling about $55, which is a lot, and was an incentive to try something new). Unfortunately, the cash back disappeared from my account. I had never had this issue before. I paid the money for the services and went through Rakuten with absolutely no problem. Then the money just disappears a few weeks later and customer service tells me it’s because the company didn’t report it but they are still looking into it... but the money was in my account for the transactions. Twice in one month. I’ve always been a huge advocate for Ebates but now I don’t trust getting my cash back if it’s a larger amount.

OMG!!!!!!!!!!! I ABSOLUTELY HATE this stupid app!!! I am so mad that I have been forced to “switch” to Rakuten, and now no longer can just use Rakuten I prefer, THE CUSTOMER, “Shopular” app!! I even tried to give this stupid app another shot by re-downloading it and giving it another chance, but I just can’t, I can’t!! I did not use Shopular simply for the cash back with purchasing, that was only a plus!! I used Shopular because it showed me, on my homepage of Rakuten , every single day, which of my favorite stores had specific sales going on, with the items being listed right there, on my homepage, what was for sale and each item’s individual price. I just can’t continue to be a customer any longer with Ebates. I’m VERY disappointed in what you guys have done to your customers!! I have been, and currently as I type, am researching other apps out there that are very similar to Shopular, and when I find such app- that’s where I’ll be taking my business. How horrible of this company to take the option to utilize a freaking app that makes them happy!!