Contact Ibotta Support

by Chelleeeszxo💗

I have been using Ibotta for about two years now and it used to great! But lately I’m rarely ever able
To redeem any offers. It went from always having gain or tide(the two primary detergent brands I use) being up here quite frequently to almost never. Also, it’s stupid that certain stores the offers are not valid at(i.e. offers at Walmart are not at Target or vice versa.). I haven’t even been able to reach the 20$ minimum for cash out in MONTHS. App has also been giving issues with loading while I’m shopping so I can’t even check product barcode to be sure it’s a match. Don’t really understand why if I’m constantly purchasing certain items they would be removed from redeemable offers for what seems like permanently. I can get you want to try to persuade users to continue to use the app but if I don’t normally buy a product I’m not going to just because it’s in Ibotta. That goes for the bonuses as well. A few of the people on my “team” and I notice some of us will have to redeem less or more items then one another to qualify for a bonus. Again, I can get it if some of us are using the app more often then others but it’s still pretty stupid. For me, I was using it pretty frequently, in order to qualify for some bonuses I needed to purchase 30+ items in an unrealistic amount of time. Very disappointed with the app at this point. Don’t really know if I will continue to TRY and utilize it at all as there is really no point anymore.

by Iiiiiwqdhhdhxbdkebbx

When using Ibotta in the past, I was able to scan receipts to add my credits. Now, for most grocery stores, we are supposed to use our grocery store credentials at checkout and Ibotta is supposed to “automatically” add the credits for us (yes my grocery accounts are linked on Ibotta). I have never received any credits from food lion when checking out with credentials, and Publix is now another chain where I’m never automatically receiving credits when using account info at checkout. When I recently requested my unreceived credits from Publix through the customer service option online, they denied me my credits because they claimed my submitted receipt was invalid. They also told me to link my accounts before checking out....they are clearly linked. There has to be a way for them to check this because I wouldn’t have waited for credits for over 24 hours and written into customer service if this were the case. Not to mention, I have to write into customer service every single time I want credits from retailers like publix or food lion because Ibotta NEVER automatically adds credits like they claim to. Ibotta doesn’t seem to be working properly anymore and the customer service portion seems to be going downhill as well. Please fix this frustrating issue and let us add our own receipts after each visit, as this seemed to be the only way to properly receive any credits.

by R4321e

This app used to be great, but rarely works correctly anymore and the customer service is terrible. You follow the offer exactly and still cannot seem to get your credit and customer service is no help. It takes days for them to respond and when they do it’s absolutely no help and solves nothing. I currently have a $50+ pending credit since June(over 6 months ago) for a hotel stay. Originally customer service tried to blame it on me that everything wasn’t done correctly and they didn’t seem to have any of the information on the stay even though the pending credit is right there in my account. I had to provide a bunch of information from a hotel stay that was months ago, even though it was information they should have had. After providing all this, they changed there story and blamed it on the vendor not crediting them. I don’t care about this though as I made the deal with them. If their vendor is not paying them that’s their problem and has nothing to do with honoring their offer with me. I still have this case open today, over a month after I first contacted them about it. The last response from them was over a week ago saying they are experiencing a large amount of customer service messages and not to worry they didn’t forget about my case. Not shocking they have a lot of issues to deal with from my experience. This app seems great in theory, but is more of a hassle than it is worth.