Contact Jersey Mike s Support

I have ordered from your Dekalb IL location since it opened. I have accumulated a lot Still as of last comment not to person respondedof points, which means I eat here a lot. It use to be a good place for subs, like I said USE TO BE. You have so many manager coming and leaving. That they don’t care about your customer base or your business. I have had several issues and watched out to try connect with the manager, at least 2/3 times a week. I have left my number for a return call. SILENCE!!!!! When a friend called and asked for manager she got on the phone. My friend handed me their phone, all of a sudden manager said couldn’t hear me, then it was bad connection. Which is a bunch of CRAP!! Then hung up. I called back, no answer... PATHETIC Once all my points are used up, I will NOT be visiting your establishment again. As someone else pointed out about your app it doesn’t seem to work when there is a special that you have to go through this app. It has happened several times. I am usually the person who will call the manager and compliment employees. I feel that management is told only when something bad happens, not me... except now. Wish there were a place we could give minus stars, unfortunately (for me) there isn’t fortunately (for you) minus’s are not available

As they just opened up a new location near me I was looking for a different option for regular lunches and enjoyed the sandwich I got from the new place. As I left I decided to install the app as I knew I would be going back a lot but as time is precious to me I just tried using the app for the first time after I had made an account and the loading screen showing a bicycle stayed on for about five minutes in which I opened and closed the app trying to force it to load. Eventually it did and of course it needed a login and then verify that I was not a robot to which it would just sit there on the screen and took entirely too long showing no signs of progress that it was loading. Because I do not have the time to go sit and wait 10 minutes for a sandwich to be made I like to order and go pick up which now means I am back down to fire house subs as my go to because I need something reliable that works in this app does not do that. I will assume all of the five star reviews were purchased reviews.

First time ever using this app and what an awful experience. Not only did the delivery driver try to do an in person hand off when I absolutely did not want to come in contact with another human. My sandwich order was missing, the bowls I ordered for my family came covered in random bits of lettuce on the outside of the boxes like someone sprinkled lettuce into our paper bag, and the bowls orders were still made wrong. Then when I called the store i ordered from (Yucaipa if your wondering) they said ‘well we can’t send you anything to replace the food you paid for but was never made’ and then told me they ‘can’t provide me with a refund for the missing parts of my order’ because they have no manager on site. I would have to come back in and only then could they give me a sandwich I had already paid, and paid delivery for. I ordered in because I can’t go out. But hey I got the chips and drink though. I would have rather used any other app then this piece of garbage because the other apps have contingency plans for if something goes wrong with you order and it’s delivery. This Jersey Mikes one however has no option in place for when you don’t get your food that you paid for. Besides come visit in person. And if you’re trying to use this for take out it will screw you over. Use another app.