Are you having issues? Select the issue you are having below and provide feedback to ButterflyMX.
- Takes forever to connect to New York office, process, and route a call back to me.
- Takes 10 to 12 “rings”on call box finally start routing the call to my phone.
- Most deliveries have given up and left by the time it gets routed.
- Does not work from a locked screen so that guests can open the door without being given access to my email.
The app stopped launching automatically when summoned. It used to automatically launch on my iphone, it no longer does. I now have to manually launch the app. I've tried reinstalling, but still doesn't work. iphone 8. (It works once the app is launched)
The app will not open my gate into the parking lot. My husbands works just fine everytime.
This application will not work or unlock any of the doors within my apartment complex
I have to constantly re-sign in to be able to access the panel to open the entry door. And occasionally I am unable to re-sign in due to "Could not access your BMX OAuth account"
Can no longer get my gate or parcel locker to open even if I have full cellular bars.
My app to open gate would not open gate today.1st time this has happened. I have a rental car so I was having to open gate with app on phone.
I first received a message that my password was compromised, I went ahead and changed it but now it seems like the door access is not working ?
Complete guide to troubleshoot ButterflyMX app on iOS and Android devices. Solve all ButterflyMX app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Runs Like Butter LLC, developers of ButterflyMX.
Once our video intercom, keypad, elevator controls, package room, or key locker have been installed at your property, downloading ButterflyMX will provide you with features such as video calling, virtual keys, delivery PINs, remote access, and much more - all designed to make property access simple for staff, residents, visitors, and deliveries. What’s more, all entries are recorded with a date- and time-stamped photo available for review in both the mobile app and on the property management dashboard. If you would like to learn how this app can transform property access at your building, visit: app. We’ve designed our software and hardware to be secure, convenient, and affordable. this app allows you to open and manage doors & gates from your smartphone.