Optimum Support app not working? crashes or has problems?

Optimum Support Status

Last Updated on 2022-10-27 by CSC Holdings, LLC.

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Summary of Optimum Support Problems 😠👌🔥

- The app has never worked for the reviewer in the 4 years it has existed.

- The mobile website is also garbage.

- Optimum's customer service is terrible and difficult to reach.

- The app frequently logs the user out and forces them to sign in repeatedly.

- Optimum's internet service is overpriced and slow compared to new customer offers.

- Optimum's customer service does not listen to feedback and treats customers poorly.

- Optimum's equipment return process is problematic during the pandemic.

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Common Optimum Support Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Optimum Support app on iOS and Android devices. Solve all Optimum Support app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Optimum Support iPhone Issues and Solutions

Optimum Support iOS app crashes, not working, errors
Optimum Support iOS app network issues
Optimum Support on iOS has black/white screen

Optimum Support Android App Issues and Solutions

Optimum Support has errors/crashing/not working
Optimum Support server network connectivity issues
Optimum Support has black screen

Optimum Support iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Optimum Support app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Optimum Support app crashes or not working on Iphone (iOS):

Close and restart the Optimum Support app on iPhone
Update Optimum Support app to the Latest Version for iOS
Uninstall and reinstall Optimum Support iPhone app
Update your iPhone to the latest iOS version

Fix Optimum Support on iPhone unable to connect to server/internet connection issues::

To resolve Optimum Support network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Optimum Support black/white screen (blank screen) on iPhone:

Follow the Optimum Support iOS app troubleshooting guide Here →

Optimum Support Android App Issues and Solutions

Fix Optimum Support not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Optimum Support app issues:

Force Stop the Optimum Support App
1. On android, goto "Settings" » click Optimum Support app. » click "Force Stop".

Update Optimum Support to the latest version on PlayStore

Clear Optimum Support App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Optimum Support app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Optimum Support.

Fix Optimum Support unable to contact server/ Optimum Support internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Optimum Support » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Optimum Support » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Optimum Support on android.

Solve Optimum Support black/white screens issue on Android:

Follow the Optimum Support android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CSC Holdings, LLC., developers of Optimum Support.