Optimum Support Status

Last Updated on 2022-10-27 by CSC Holdings, LLC.

I have a problem with Optimum Support

Are you having issues? Select the issue you are having below and provide feedback to Optimum Support.

⚠️ Fix Now in One Click

User reports:
No current problems

- The app has never worked for the reviewer in the 4 years it has existed.

- The mobile website is also garbage.

- Optimum's customer service is terrible and difficult to reach.

- The app frequently logs the user out and forces them to sign in repeatedly.

- Optimum's internet service is overpriced and slow compared to new customer offers.

- Optimum's customer service does not listen to feedback and treats customers poorly.

- Optimum's equipment return process is problematic during the pandemic.

Common Optimum Support Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Optimum Support network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Optimum Support App
1. On android, goto Settings » Optimum Support » click [Force Stop]

Clear Optimum Support App Cache and Data:
1. On android, goto Settings » Apps » Optimum Support » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Optimum Support.

On android, goto Settings » Apps or Manage Apps tab.
Click Optimum Support » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Optimum Support » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Optimum Support