Contact ButterflyMX Support

I live in Portland OR. To open my front door, the system needs to connect to New York office, process, and route a call back to me. This process takes forever and is at the whim of “busy times” when all the other apartment building in the country are trying to do the same. Here it takes 10 to 12 “rings”on call box finally start routing the call to my phone . The callbox just makes a pretend “ring” sound, but in fact the call has not even been routed at all. By the time it gets routed, most deliveries have given up and left (average rings for a person to wait is 6, in general). Shame on this company for overselling a service and not keeping their servers up to the demand. This is very costly to the residents: besides the terrible inconvenience of basically not having a doorbell, deliveries are missed, appointments need to be rescheduled, and now our building is even blacklisted for Instacart services. Their customer support does not even answer the phone. This is misleadin advertising, unfair business practice, and basic malice to falsely pretend the phone is ringing while in reality it is not doing so at all until minutes later

There is so much wrong with this app that could be fixed... I have to wonder, do any of your developers actually use it themselves? Please please please, you MUST figure out how to make it work from a locked screen so that guests can open the door without being given access to my email... text messages... basically all my private data. The whole system is a failure when the simple possibility of a guest answering the doorbell requires a potential violation of privacy... Also... how about letting the user decide when to turn on and off the entry camera!? Also, as it stands, one user on an account can’t switch to do-not-disturb without turning the other user to the same. I can’t tell you how many times I missed a delivery before we figured out our controls weren’t independent from each other. It’s a pointless function as it stands. I have had long conversations with your phone support about these things and they seem to agree with me about how serious and frustrating these problems are... they assure me it will improve... but it’s been a while. I want to like your app. Please fix it.

Why do I have to have my phone near me in order to answer the doorbell? This is not progress, it makes my life harder and wastes more of my time. Interface is confusing and jumbled, both on the app as well as the intercom panel. The intercom is especially bad, it’s not intuitive and requires too much effort for any delivery person in a rush - almost every delivery I get, the person just calls my phone anyways, which is exactly what I don’t want. Also, I live with another person but the app will only “buzz” one of us depending on who the visitor selected in the intercom (in the rare instance where someone doesn’t give up and call my cell phone first). An improvement that I’d suggest is giving the option for all residents in a unit to get simultaneously buzzed when a visitor calls anyone in your unit. But honestly even that change still won’t make this thing even remotely worthwhile. Quick update, Just missed another important delivery. Changing review from 2 stars to 1. Worthless.