ButterflyMX Reviews

by Cacabee333

The new UI in ButterflyMX to show “access” is really annoying. To have to click the notification bell and then another section instead of having it on its own tab is super frustrating esp when you are trying to check really fast if your guest was allowed access. The previous UI interface was way better and made more logical sense for users. Also, the picture that is automatically taken from the device now is cropped to a square and zoomed in instead of showing the full width of the taken shot. Not sure why there was a decision to change the UI but I don’t see any positives except to make it more confusing for no reason but just because.

by Palindrome212

There are 3 big issues. First, when your device is not already open, ButterflyMX inconsistently wakes the device up when someone buzzes. Seems to work on my phone but doesn’t on my iPad.

Second, the process of opening your phone and getting to ButterflyMX to see who is there is pretty cumbersome. It should be as quick as on a dedicated hard line- pick up the device and see the person who’s ringing- ideally on the lock screen. By the time I get to ButterflyMX the person has often hung up.

Third, there needs to be a way for me to open the buzzer unit’s camera to see who might be there even after they’ve hung up so that I can let them in after the fact. This is for now the most important missing feature of the system.

by Nethersmurf

I live in Portland OR. To open my front door, the system needs to connect to New York office, process, and route a call back to me. This process takes forever and is at the whim of “busy times” when all the other apartment building in the country are trying to do the same. Here it takes 10 to 12 “rings”on call box finally start routing the call to my phone . The callbox just makes a pretend “ring” sound, but in fact the call has not even been routed at all. By the time it gets routed, most deliveries have given up and left (average rings for a person to wait is 6, in general). Shame on this company for overselling a service and not keeping their servers up to the demand. This is very costly to the residents: besides the terrible inconvenience of basically not having a doorbell, deliveries are missed, appointments need to be rescheduled, and now our building is even blacklisted for Instacart services. Their customer support does not even answer the phone. This is misleadin advertising, unfair business practice, and basic malice to falsely pretend the phone is ringing while in reality it is not doing so at all until minutes later

by Jeffpreiss

There is so much wrong with ButterflyMX that could be fixed... I have to wonder, do any of your developers actually use it themselves? Please please please, you MUST figure out how to make it work from a locked screen so that guests can open the door without being given access to my email... text messages... basically all my private data. The whole system is a failure when the simple possibility of a guest answering the doorbell requires a potential violation of privacy... Also... how about letting the user decide when to turn on and off the entry camera!? Also, as it stands, one user on an account can’t switch to do-not-disturb without turning the other user to the same. I can’t tell you how many times I missed a delivery before we figured out our controls weren’t independent from each other. It’s a pointless function as it stands. I have had long conversations with your phone support about these things and they seem to agree with me about how serious and frustrating these problems are... they assure me it will improve... but it’s been a while. I want to like your app. Please fix it.

by Vananything

I want to love this! It’s cool tech! It works pretty well. But 80% of food delivery drivers can’t figure out how to use it.

What’s the one thing people want to do with a front door intercom? Punch in a unit number and get buzzed in, right?

Doing that with this is totally hidden and non-intuitive. (Tap directory, put a unit number in the search field, tap the persons name in the search results.) The whole street-side UI is completely geared toward your guests knowing your name, but most food delivery apps don’t give your name to the driver.

If this was a big screen with a number pad, where you punched in a unit number and got connected to the unit, I would be it’s biggest fan. It’s cool hardware and rest of it works great.

But food deliveries at my new building are 100x harder than at my old building with its 40 year old intercom, because the UX of this thing is too hard for visitors to figure out.

(Also, showing anyone on the street my name if they know my unit number?? Gross!)

by Emojeo

Why do I have to have my phone near me in order to answer the doorbell? This is not progress, it makes my life harder and wastes more of my time. Interface is confusing and jumbled, both on ButterflyMX as well as the intercom panel. The intercom is especially bad, it’s not intuitive and requires too much effort for any delivery person in a rush - almost every delivery I get, the person just calls my phone anyways, which is exactly what I don’t want.

Also, I live with another person but ButterflyMX will only “buzz” one of us depending on who the visitor selected in the intercom (in the rare instance where someone doesn’t give up and call my cell phone first). An improvement that I’d suggest is giving the option for all residents in a unit to get simultaneously buzzed when a visitor calls anyone in your unit. But honestly even that change still won’t make this thing even remotely worthwhile.

Quick update, Just missed another important delivery. Changing review from 2 stars to 1. Worthless.

by مكرمالسلطنه

Not practical because of a long delay from the time a visitor or delivery person rings your bell. To the first time your cell phone rings to inform you have a visitor. The visitor will be hearing 9 phone rings from the panel before your phone starts to ring informing you have a visitor. Unfortunately most visitors or delivery persons don’t waif passed these 9 rings & assume no one is in &leave.
This is a problem that all the tenant in my building share.
Butterfly has been unable to fix this problem because this is how the system operates.
They had just forgotten to inform the buyers about this material system draw back which makes it completely unpractical. I would have avoided getting this system if I was tooled about this delay issue.
Not practical.

by Sweetrosen

ButterflyMX is possibly the most frustrating development in technological history. Conceptually it’s great, but in practice, it’s a headache. The touch screen is not intuitive so deliveries and guests often give up and call me. Then, because theres no way to remotely open the door without getting called on this app, I have to stop what I’m doing and go down to the lobby to let them in. And if it’s a package, forget it, they’ll be back on the truck by the time you get downstairs. A feature that allows you to open the front door unprompted is essential. Also, when you do get a call on this app all your devices start lighting up like a Parade and don’t stop even if you let someone in on one of the apps. God forbid you’re in a meeting with your phone and iPad, you’ve got to go digging in your bag to make it stop. While I believe this type of technology is the future, the past systems are still superior to this dreck.

by Katie2395

This is the worst app. It gives a false sense of security by making it seem as if I have control over when the door is opened. It never works. I was excited to have an alternative in case I left my key fob and was unable to enter the building. Any time this happens, I am still unable to enter using ButterflyMX . When visitors request to be let in, ButterflyMX does not open the door. It’s a useless tool that never works when needed. I would prefer to not have the system at all over my current experience of having it but never being able to use it.

by Link8r

I gave 1 star out of five because that was the lowest. If I could choose, 1 out of a 1000. I really, really dislike ButterflyMX - it’s usability is 0. Great idea, really great. Execution - terrible.

I don’t know why but we’ve missed all calls - the delivery person just quits. The sound starts, the phone locks and the slider is as easy to use as opening a can with oily fingers. It just slides all over the place. I have to go down and rescue every poor soul locked in our building. I can’t imagine an app so poorly designed for its one function. I mean a 100% failure rate, there’s no signs given by the company offering instructions. ButterflyMX doesn’t need high quality video (if that’s what’s killing its startup time)

This is great idea and if they executed 10% it would be almost usable. Disappointing at how companies can make such awful decisions while acting in the pretenders of looking after the customer. Or, clearly, not even knowing who the customer is.

by Hildo BK

The idea is sound. Problem is ButterflyMX and connectivity. First off, you have to have your phone nearby at all times to know a call is coming through. And if your phone is on vibrate there’s a high chance you won’t notice a visitor. When it rings if your phone is locked you have to unlock it before you can open the door, which takes time. And that time matters bc there’s a delay between the doorbell being pushed and the phone ringing (not long but sometimes long enough for people to leave). It’s not compatible with any home hubs other than Brilliant. The Alexa skill only lets you open the door. It doesn’t ring when someone’s at the door. I like it but it needs a few tweaks. The first tweak should be to improve ButterflyMX . Make it so that it’s easier to open the door when someone rings and have the camera pop up immediately. I think the second tweak would be to make it more compatible with home hub devices so I don’t always have to have my phone at the ready and others can open the door when a visitor rings.

by DCAndres

We live in a small condo building, so we never thought we could have one of those fancy intercoms used in large properties. Butterfly made it happen. Not only we have an excellent way to control access to our building but we can keep track who enters and exists the building. ButterflyMX is phenomenal. If you are thinking about getting an intercom system, this is the one for you! Even better than the ones from large condo buildings.

by JPG1540

ButterflyMX this is a lifesaver. We have a house cleaner that comes every 2 weeks and before this app I had to give her a key to get into our building, which always made me uncomfortable. After our building installed this app, I’ve sent her a virtual key that only works when she needs access to the building. What’s more, whenever the key is used, I receive a push notification with a picture of the person who used it. If I decide to switch house cleaners, I can revoke the virtual key at anytime from ButterflyMX . It’s awesome.

by Ashley L.R

I recently moved into a building that has this app. I hadn't heard of this app before, but I am sooooo grateful to have it. I have underlying conditions that make me more susceptible to Covid-19 and I go out of my way to avoid touching things. With this app, I can open the door of my building using ButterflyMX on my iphone. I also just discovered a way to do this via Siri. I set it up so all I have to do is say to siri "open door," and the door magically opens. I don't have to touch anything.

The other thing I appreciate is that when deliveries come (I order food a lot), I can see the delivery person through the mobile app and can let them in. In my old apartment, I had to walk to the kitchen and speak into the intercom system that was on my wall. Now I can do it from my phone. It doesn't seem like a big difference, but it actually is very useful.

The last thing worth mentioning is that the this app customer service team is awesome. When I moved in, I wanted to make some small customizations. So I found the this app phone number and just called. The customer service team walked me through all the steps to make the necessary changes. Was super easy and they were so friendly.

I really like ButterflyMX, especially during this crazy time we are living in.

by Julia M S

Not only do I work for this app, but I also have the pleasure of living in a this app building, and I seriously don’t know how I ever lived without it. I used to have to rearrange my schedule to make sure I was around to receive deliveries, and now I no longer have to worry about missing them. I also love being able to see who is at the door before letting them in. This product has added convenience to my life as well as an added sense of security. I love it!

by Jrod20183

ButterflyMX is great. I read some of the other reviews before leaving mine and I can honestly say I never have any issues. The only time ButterflyMX hasn’t worked is when I don’t have an internet connection, which makes sense to me since it’s web based.

I did email the support team about situations when I might not have internet due to data restrictions or caps, and they told me they’re rolling out a bluetooth feature that will allow me to open the door just using a bluetooth connection. Seems fair.

I’ll continue to use ButterflyMX because it’s convenient for me and my guests.

by LJK3410

ButterflyMX works all the time for me. I open the door for myself every day when walking up to the building, which is great because I don’t have to pull out my keys.

When I’m having people over I send them a virtual key so they can let themselves in, and I receive a notification that they’ve used the key.

The best part is I no longer miss deliveries while I’m at work because the video calls come straight to my smartphone allowing me to see it’s the delivery person and grant access so they can drop the packages off inside the vestibule, saving me trips to the post office to pick up stuff they can’t leave outside.

by UExplorer100

When I first moved into my building, my property manager showed me the different amenities we have. They’re great but I don’t really use them too much. We just got this app before COVID and I have to say I can’t believe how much I use it. I can let deliveries in safely workout interacting with anyone using the video call to my app. They also have a virtual key that I’ve sent to my girlfriend that lets her in without even calling me. She loves it too cuz it’s so easy for her to get in. Can’t wait until our building opens back up and I can invite friends to a rooftop party! It’s a super cool touchscreen too!

by AlexSnyc

My building just introduced the this app service and I was in immediate disbelief that I ever functioned in NYC apartments without it. ButterflyMX allows you to create ‘virtual keys’ for preapproved visitors, so I created one for my dog walker who comes every weekday around lunchtime. Now he enters the building without having to buzz a bunch of my neighbors’ units until someone lets him in. We also have a key fob on our elevator, so when I ordered seamless I’d have to go downstairs to grab my food. But somehow ButterlyMX unlocks the elevator for the delivery guy to only get to my floor, so I no longer have to go down to the lobby to grab my deliveries. Incredible convenience! Mobile app is great too!

by Bergs58

We have key-fobbed elevators in our building, which used to mean that whenever I had visitors over I would have to go down to our lobby to meet them. Since we installed this app, whenever I grant access to our building the elevator to my floor is temporarily unlocked - allowing my guests to make it up to my apartment without me going downstairs. What's even cooler, all virtual keys that I issue to my friends or family unlock the elevator too. It has made living in my building so much more convenient. I love this product and use it every day.

by Keithdragon

Our building has had the system for a couple years and nothing but problems. Currently our system has been down for over two weeks because of a power surge. How could getting parts and getting this fixed take so long? Even when the system is working, deliveries are often not delivered or are left outside (this is downtown Boston) because delivery people can’t understand how to use it or it fails to connect to tenant. It usually takes 8 or so seconds between calling someone and ButterflyMX actually popping up. Touch screen is flakey, often doesn’t respond to touch, u have to press a button several times to get it to do something.

by Shecky Greene

ButterflyMX is possibly the most frustrating development in technological history. Conceptually it’s great, but in practice, it’s a headache. The touch screen is not intuitive so deliveries and guests often give up and call me. Then, because theres no way to remotely open the door without getting called on this app, I have to stop what I’m doing and go down to the lobby to let them in. And if it’s a package, forget it, they’ll be back on the truck by the time you get downstairs. A feature that allows you to open the front door unprompted is essential. Also, when you do get a call on this app all your devices start lighting up like a Parade and don’t stop even if you let someone in on one of the apps. God forbid you’re in a meeting with your phone and iPad, you’ve got to go digging in your bag to make it stop. While I believe this type of technology is the future, the past systems are still superior to this dreck.

by FHF925

Loving ButterflyMX. My favorite feature is the 3-D touch, which allows me to open the door without ever opening ButterflyMX . It’s a thoughtful feature that tells me that thought about the user experience and the way people use their product every day. No one wants to constantly go in and out of apps, especially for something like opening the door. It’s the little things that make this product great.

by MiW2068

I love ButterflyMX . I use it every day to let myself into the building. It's never failed me and they are constantly releasing updates to make it better. Just the other day they pushed out an update that allows me to open the door from my Apple Watch. I'm not sure what's with all the negative reviews about stability - my guess is it's something with the user's internet connection or mobile device.