My Club Med Status

Published by Club Med on 2024-04-18

Do you have an upcoming trip or are you currently at Club Med? Log in to My
Club Med with your file number or customer account and find out more about your
resort! Find the dresscode, the program, the GO team and more..

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Common My Club Med Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Club Med app on iOS and Android devices. Solve all My Club Med app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Club Med iPhone Issues and Solutions

My Club Med iOS app crashes, not working, errors
My Club Med iOS app network issues
My Club Med on iOS has black/white screen

My Club Med Android App Issues and Solutions

My Club Med has errors/crashing/not working
My Club Med server network connectivity issues
My Club Med has black screen

My Club Med iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Club Med app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Club Med app crashes or not working on Iphone (iOS):

Close and restart the My Club Med app on iPhone
Update My Club Med app to the Latest Version for iOS
Uninstall and reinstall My Club Med iPhone app
Update your iPhone to the latest iOS version

Fix My Club Med on iPhone unable to connect to server/internet connection issues::

To resolve My Club Med network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Club Med black/white screen (blank screen) on iPhone:

Follow the My Club Med iOS app troubleshooting guide Here →

My Club Med Android App Issues and Solutions

Fix My Club Med not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Club Med app issues:

Force Stop the My Club Med App
1. On android, goto "Settings" » click My Club Med app. » click "Force Stop".

Update My Club Med to the latest version on PlayStore

Clear My Club Med App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Club Med app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Club Med.

Fix My Club Med unable to contact server/ My Club Med internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Club Med » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Club Med » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Club Med on android.

Solve My Club Med black/white screens issue on Android:

Follow the My Club Med android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Club Med, developers of My Club Med.

100% Contact Match

Developer: Club Med

E-Mail: [email protected]

Website: Visit My Club Med Website

78.57% Contact Match

Developer: Club Med

E-Mail: [email protected]

Website: Visit Club Med Website

About this app

Log in to My Club Med with your file number or customer account and find out more about your resort! Do you have an upcoming trip or are you currently at Club Med? Find the dresscode, the program, the GO team and more...