Louis Vuitton Reviews

They had my mom waiting for 15 mins in the custom service looking for some that speaks Spanish and after all no one speaked Spanish and then they told my mom they were gonna give her over night shipping for free because she called on monday there was another problem on Monday that’s how she got the free shipping but today is Thursday and they said it was gonna come In on Wednesday then she waited and it didn’t come and today she called and they didn’t give her no tracking info then they said it was out of stock even though she already ordered it when it was in stock and she wanted a refund so we could go to the store and buy it and they said it would take 2-7 business days that’s ridiculous!!

The Louis Vuitton app is horrible. Such low quality app technology for a company with such an expensive price point. Very buggy; constantly logs me out or requires me to log in multiple times. Can’t access my wishlist half the time. Items disappear and reappear in my shopping cart without touching anything. Whenever I update personal information in the Settings section it never saves. Overall not a great online shopping experience to purchase from LV given I live in an area where there is no boutique close by. Disappointing.

I really do wish LouisVuitton would all the user to change its localization and store region within LouisVuitton instead of forcing it to follow the iOS system region setting. There’s a possibility that the user could be located in a different different country/region than his/her phone’s region setting, e.g. traveling or having homes in different countries. It made purchasing from LouisVuitton impossible unless you are willing to transfer the whole phone to another region, mess up with other settings.

For a high end reputable retail of hand bags.. this is the worse online store app I’ve experienced.

Even when you remove items from cart because inventory is not available, it won’t refresh so every time you try to log in.. the cart still shows the same items not available. I can’t purchase because the items that are available because of this issue. No wonder nothing is in inventory because of LouisVuitton system is glitchy. This version is less than a month old. How can LouisVuitton be this bad for this high end retail of handbags???

Decent app that I really just use to discover pieces and then contact my SA to order. It is organized in a very simple way to browse products.

My only complaint is regarding the find in store function. While the website lets you filter the store list to only include locations that have the item in stock, LouisVuitton has no such filter. It just gives you a list of stores near you or around the world.

Wish they would fix that.

Whereas other online shopping apps taking less than a second or so to navigate through and load a page, LouisVuitton’s U.I. takes anywhere between 30-60 seconds to load, if it even loads at all in some instances (especially when clicking on the shopping cart). Also, orders are missing from order history, and don’t reflect the most current order status. For a company worth hundreds of billions, it appears they’re not investing anything in optimizing the customer experience within their mobile app.

Louis are my collectibles. The only luxury brand that I support and wouldn’t mind spending the money for. They will always be a timeless collection! LouisVuitton has a little glitch where your cart says 0 and when you tap nothing loads on the screen. But that’s a minor error.

LouisVuitton does not correlate with the online or store bought items. Items I have purchased in the store so not populate or reflect on LouisVuitton . Which would make you unable to start a repair on you own . Other glitches such as my profile updates made online do not reflect in LouisVuitton . Showing me as Mr. abs not Ms. in two different areas of LouisVuitton . App is updated to current version.

I was not able to change my new email on LouisVuitton , I then called customer service. I was informed due to security reason. I had to go into the store to change my email address🤦🏻‍♀️. My “LV app” still did not reflect the change in my email address. I logged out and attempted to log back into my email address. I called customer service again, their internal system has my new email address but not “myLV” app. Terrible app!

(Update Oct 19, 2020)
This version (5.11.8) currently available still doesn’t show items in the ‘Shop’ tab (both iPhone and iPad are affected)

Since the iOS 14 update, can no longer see any items when browsing (both on iPhone & iPad)

Also, previous to the update, when ordering from your cart you are given an option for ApplePay during checkout, nothing happens! So, instead of the 2% cash back feature (that is offered by ApplePay when using AppleCard as payment method) you’re only left with the 1% using the saved credit card number. Because of the cost of some of these items, that’s substantial as your cash back is effectively decreased by half.

I love the watch and love the travel fave since I travel a lot. Currently I cannot add travel, when I try to manually add it I get and error at the end, and when I send to the email address it never pairs. PLEASE HELP!

I downloaded this because I wanted too, and I was excited to do it, but it hasn’t loaded yet, hopefully it will soon, looks cool

Love LouisVuitton! Also if possible can someone send me $4,500 Gift card so I can go Christmas shopping. I would really love to ball out on self and friends. Thank you so much 💕

I’m uninstalling. Doesn’t save your wishlist anymore. Also doesn’t show you the dimensions of the items like the website does. I wish that it would show if items are available and price without clicking on each item.

The website has more pictures then LouisVuitton does. And having LouisVuitton is nicer and easier. I just wish they hard more pictures of each product like they do online. At least the inside of wallets.

When it says “Find in Store” I assume there should be a status of availability for a particular product. Instead of wasting time telling us to call and ask if it is available, I expect a much more convenient way of checking if a product is available. What happened to that?

I like LouisVuitton a lot and it’s very convenient instead of going to the website but they’re both amazing

I can’t view anything...just happened after recent update.

LouisVuitton is soooo much better after the redesign, more categories, easier to do things, and much easier to find things. Love it!

LouisVuitton has a POOR response rate. It’s very very slow to open selected items to view or simply to see an item in a different color. I’ve deleted LouisVuitton , shut off my phone, relaunched LouisVuitton from the Apple Store, and it’s the same issue. In fact, I can’t even sign on with my password. Do better! This looks bad for the brand.

The stickers are super cute !!! you download LouisVuitton and then when in messages it’s at the bottom with the gifs . it’s not in LouisVuitton . love them ❤️

And when I tried to write to the "Contact" page it kept freezing. After deleting LouisVuitton and downloading it again I was able to "write" but the font was so tiny that I couldn't read anything. Terrible app, especially for a company that makes so much money.

You can’t even do a simple search for a product, or if you can, it’s impossible to find the search option. How a luxury chain has an app that looks like it was created in an 8th grade computer class is beyond me..

I love LouisVuitton so much it works great but there isn’t a lot of pics

Nice to browse but still no search makes LouisVuitton subpar to website.

I save some things and then I would go to check out and half of my stuff is not even there ! 😒 this needs to be fixed !

Thank you for the pictorial instructions on retrieving the lovely stickers.

LouisVuitton is very disappointing! As everyone else mentioned, need more pics.

I would fire the entire team who created LouisVuitton. You will lose sales.

I tried multiple times to scan my luggage to protect it. Great concept, if it worked.

Where is the Search for shopping ? How can I find an item quickly ?? No search button

Needs more pictures like website!
AND NEEDS APPLE PAY like the stores.....PAYPal!??