Contact Louis Vuitton Support

by Andrew;)))

They had my mom waiting for 15 mins in the custom service looking for some that speaks Spanish and after all no one speaked Spanish and then they told my mom they were gonna give her over night shipping for free because she called on monday there was another problem on Monday that’s how she got the free shipping but today is Thursday and they said it was gonna come In on Wednesday then she waited and it didn’t come and today she called and they didn’t give her no tracking info then they said it was out of stock even though she already ordered it when it was in stock and she wanted a refund so we could go to the store and buy it and they said it would take 2-7 business days that’s ridiculous!!

by Thu-Le

For a high end reputable retail of hand bags.. this is the worse online store app I’ve experienced.

Even when you remove items from cart because inventory is not available, it won’t refresh so every time you try to log in.. the cart still shows the same items not available. I can’t purchase because the items that are available because of this issue. No wonder nothing is in inventory because of the app system is glitchy. This version is less than a month old. How can the app be this bad for this high end retail of handbags???

by InfamousSTAR206

Whereas other online shopping apps taking less than a second or so to navigate through and load a page, this app’s U.I. takes anywhere between 30-60 seconds to load, if it even loads at all in some instances (especially when clicking on the shopping cart). Also, orders are missing from order history, and don’t reflect the most current order status. For a company worth hundreds of billions, it appears they’re not investing anything in optimizing the customer experience within their mobile app.