Contact Bose SoundTouch Support

by Hop6195

There is no way thia app could possibly get 4.7 stars when myself and 2 others have the same problems repeated across the Internet involving Bose’ lack of technological reliability. Problems with this app and Bose products not functioning properly when networked is thoroughly documented on the Internet, if you know even basic search techniques. Basically the app has to be installed and reinstalled each time you use the wireless networking option of these surround systems. I have 3 thestre setups that sound amazing, one on each floor. Try using it to play all three in a group with the Sirius radio function within the app. IF and ONLY IF you get it to work, let it play for about 1+ hours. Every single time I do that, this app will not reconnect, and back to walking all three floors to manually shut down. Frustrating if you paid thousands for Bose systems throughout the house and there is no answer. All theatres, all phones, all routes, everything updated. No change. I regret not investing the $6k into Sonos instead of thinking that Bose might have fixed this within the year I had the system.. They are lacking in the networking department and this app is blatant proof. Get new staff, save the company. Your future depends on it.

by Askrycek

I love my Bose radio, but this app is absolute crap. When I stream an Internet radio station through it, the signal drops every 3-4 months for pockets of about 20 seconds at a time, while the label on the radio says "loading." The problem is not my Internet connection; I know that, because for years I have streamed the same station on my laptop, and I never had to deal with interruptions. Also... when I use the notebook version of the app, it often says, for no obvious reason, that my iTunes library isn't available, and the only solution is to shut down the app, shut down iTunes, and restart both. (And even then, sometimes the situation isn't resolved until I install whatever SoundTouch update just became available -- it seems every day there is a new one, as constant nagging messages remind me). Lastly, the app does not let you stream podcasts, which is a sad limitation for this type of app. If you want to listen to a podcast, you have to download it on your notebook or PC (not your phone..), add it to an iTunes playlist, and stream it from your iTunes library (which by the way, won't refresh while the app is running). My 19-year-old nephew could have designed a better app.

by Ricksopinion

Speaker sound quality great. The software and daily use of this renders it absolutely useless. The app and firmware have to constantly be updated to work as advertised. It seams like every other time I try to connect to my speaker in the living room. It does not work. I have stop what I’m doing and spend what feels like 30 mins screwing with it to get it to work. I have to go through every speaker and app. Half the time I have to call a buddy over and use his time to get it working. Also, It’s another email password you have to remember. Which is a pain for friends that only come over once every 6 months and want to play their play list. I wish I had not bought this stuff. Just want to go back to plugging a wire in. At least that works every time without fail. I don’t like leaving negative reviews. But I bought this to have something cool to present every 2 or 3 months to show off and enjoy... without fail, this has disappointed me and disappointment is what comes to mind every time I see the word BOSE now...
If this is the same system all WiFi speakers have... Stay away from them. Save your $ and quality speakers that don’t have the WiFi feature. It’s and expensive lesson to learn otherwise.