Contact Bose Connect Support

by DDay41

This review is for the October 2017 update. I update the app, which is required with Bose QC30 Bluetooth ear pieces, after each update so my one star review isn't unfair. Problem with the app is that function has steadily gotten worse not better. Boses latest update reduced the frequency of one problem only to create another. Around half of the time the sound in the headphones will spontaneously rise until a shrill warning beep sounds 2-3X per second which won’t shut off. The latest problem is a voice command telling me to select English goes off; it can't be turned off until the unit powers down. There is no way to get either of the glitches to stop. Push buttons, disconnect the Bluetooth, charge it, nothing. The volume spontaneously rises or falls and the sound is either earsplitting or non existent. None of the button functions work. If i switch to Apple phones the problems go away. Uninstalling used the app used to correct the problem for a day or so, now it doesn't . The app won’t allow itself to be turned off if BT function is on so you can’t install in on two devices. When running the phone can’t be carried in a pocket, because it keeps turning the screen on resulting in garbled sound. Never a problem with $29 apple Headphones. The app needs serious work. Not recommended. One star for great audio quality, minus 4 for poor execution.

by Pennyish

I hate the notifications I get while I’m on one device, that another device is not connected (or trying to connect). I mean, if I am listening on a device, if I can hear the notification, why should it matter if another device is trying to or not at all connecting. And if it wasn’t connecting to the device I was trying to listen to, I would know this without the dumb voice telling me so. It is incredibly annoying to hear this voice telling me it’s trying to connect to my iPad every 10 seconds while I’m trying to listen to something on my iPhone! I know that the app is supposed to show you the devices it’s connected to, and you can unconnect this way, but in my experience, this part of the part app disappears and is no where to be found most of the time. That is one problem which I think is probably an update issue, but the real issue IMO is the device notification: does anyone really need to know what devices are connected at all times when you’re listening to the device you want to listen to? Please allow the app to disable notifications about every device you own that at one point or other have been connected to the headphones.

by Andyinor

What is the point of having an extra app to connect to Bluetooth? What I find is that it blares in my ear “connecting to my iPad connecting to my iPad connecting to my iPad” when it’s already connected to my phone. If multiple devices are registered and one isn’t within range, good luck because it will continue to blabber on about not being able to connect to the other device. If you don’t have your credentials for the Bose app and you’re trying to stop the stupid thing from connecting to a device that isn’t even in the house, good luck. When I’m listening to music already and then interrupts to say it’s connected to another device, what good is that? I had removed it but because the headphones can’t connect multiple devices there are situations where I have to reload it, I totally don’t see what this app gives me beyond that. A good “Bluetooth connection app“ (if there is such a thing) should be seen, not heard. I am writing this review in a fit of frustration from having just missed an entire song listening to nothing but “connecting to my iPad“ which is 200 miles away.